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December 2023 by Five Crews
A little old but the workers were nice and we had a blast
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November 2023 by Tauria Bethel
No one answers the phone nor do they answer the door during operation hours. I called for the past three days.
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November 2023 by Alice Abram
The kids love it. It's always crowded. Never enough training brackets for the little ones though.
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August 2023 by Patrick Kelly
Unwelcoming, lack of professionalism, not a safe first impression upon arrival.Immediately pulling into the parking lot a woman walked in front of our car to beg us for money. We entered a few minutes prior to opening on a Sunday to celebrate our daughters birthday. we made several attempts to contact the rink prior in regards to bringing a small birthday cake and a small group of kids but received no response. We looked prior on their website and saw their policy about no outdoor food and drinks allowed except cake/cupcakes. Finally upon getting settled and opened, a woman who appeared to be in charge asked us if we were here for a birthday party. I explained we didn't make a reservation due to it being such a small group of kids (6). It was then she pointed to the cake box and said without a birthday reservation the cake couldn't come in the building. I asked if it were possible to pay an additional fee, or book one of their party rooms. Her only response was "No." Her initial reaction towards us as we entered was very transparent. "WE" were not welcome in the establishment. It was then, with 6 very disappointed kids we chose to leave. As we packed up, the parking lot reeked of the strong odor of marijuana and the lot was full of empty beer cans and airplane bottles. Century Lanes in Hampton greeted us with open arms and even let us use their Baquet room. Money better spent.
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August 2023 by P. Gurley
This place breeds so much toxicity especially the nights when it's mostly teens on Thursday nights. Security is there and as of recent Newport News Police Department has been there. Well, that's pretty much self explanatory. If you want your children corrupted then this rink is an option, otherwise please keep your children home or find a safer place for entertainment cause this isn't it even with the security. Most definitely will not be taking my children back, ever.
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July 2023 by Chelsea G.
Poor Customer Service, unclear policies, unwelcoming staff. Tried multiple times to call and ask questions regarding birthday policies but received no response. If customer service is important to you, you may want to choose another place for a family outing.
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July 2023 by Caprisha G
Please take your family!! We went on a Sunday and we can't wait to come back!!!
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July 2023 by Kasheba Jones
Me and my family was there recently and all of the workers except for the young lady at the register were VERY RUDE AND DISRESPECTFUL to even the KIDS. We were the only ones there for real and they treated us as if we got in for FREE. The place is so tanned down. The skates are old. The floor and EVERYTHING ELSE NEEDS REMODELING. Oh and the bathroom didn’t even have any lights. It had LED LIGHTS SMH! WE WILL NEVER ATTEND THERE AGAIN ESPECIALLY BECAUSE OR THE NASTY CUSTOMER SERVICE WE WERE GIVEN. Ruined my kids birthday. SMH
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June 2023 by Tristen Harrell
Cheap, professional, with a very quality ambiance, the place is totally different from like 10 years ago when I last went, love it. Every single person inside, (and there was like at least 100), were friendly as can be, several generous people offered to help the girl I was with, attempt to learn how to skate, we will be coming back! Mainly because she still wants to learn so bad!
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April 2023 by Melissa C.
PFSC has done it! They refinished the floors... not once but twice since my last review. The first attempt was not great and in a conversation with the owner we were told the company who did the work did it improperly. The second attempt at the end of Summer 22 was more successful. The floors look great but unfortunately I haven't had the opportunity to skate on it myself because of injuries- my Trainer has asked I not skate until my conditioning is better but my Training goal is to get back to skating. Bonus: I attended the recent Inaugural Roller Derby Bout for Ghost Fleet Roller Derby; Having Roller Derby on the Peninsula SO EXCITING! The bout was so much fun to watch. I cannot believe the transformation this rink has undergone in just over 2 years. Once I'm cleared for skating again I'll be visiting more offen.
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April 2023 by Ashleigh Green
Loved this place since I was a kid, and now my daughter, who is 10, loves it too, just as much as I do. Also, the staff, young and older, are amazing. They always are all so very helpful. They will help with you trying to figure out the best skates to buy if desired and also will help you learn "moves" on the skate floor. Newport News would not be the same without this place❣️
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April 2023 by Nyshae Gibson
I hosted my son's 16th birthday party here. I have never had a party here before BUT this place is definitely going on my top party places. Everything was exactly as advertised in the package and they went above and beyond. I had no idea my son would be featured on the sign and that icing on the cake for him. It was teen night which I was informed of in advance and it was still an amazing night. The pizza provided was "real" pizza from Papa John's and not a random place. My guests did not have to wait to line and everyone was greeted at the door. There was more than enough security although everyone in the building was nice and friendly. I loved the music (even the grandparents were dancing) and it really was a great time. Don't get annoyed by the restrictions because everything is provided for you and it is high quality all the way down to the balloons. I loved everything about our experience last night. Thank you!!!
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April 2023 by Kendra B.
This place was so cool! We (my daughter and I) had a GREAT time! The music was a good variety, so all the families could enjoy the mix. The races and backward skate sessions were so cute! It was fun to root for the racer we wanted to win each round. Today I learned that they offer lessons! I might have to take them up on that because there were groups of people skating together in line and other fun formations and it was a joy to watch! They looked so smooth and practiced! It really inspired me to want to learn to skate better. There were also people in the middle section practicing their moves, they looked amazing also! TLDR: come here for a great skate session!
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March 2023 by Krissy T
We love this place! The staff is nice and fun, the place is kept clean and neat and the offer something for everyone! Saturday pop and hip hop sessions, other night they have 18+ nights, they have oldies night, homeschooling sessions, gospel sessions, I could go on but those are to just name a few! Literally something for everyone. It's beyond affordable as well! I will always recommend this place when asked!
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March 2023 by Becky Harrison
We went there for the first time and had a very pleasant experience. I had my adult autistic son with me who was very unsteady on the skates. A woman who worked there helped him get to the beginner skating area. Every one was very friendly and accommodating.
