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March 2024 by ashleigh palmer
Kelly, Rob and especially Ryan are awesome! Don't believe the reviews. My dad waited 5 hours for a towing company and I called Pop's and they were super fast and great price. Ryan was extremely nice/sweet.. And Kelly was also extremely nice/sweet. Highly recommend!
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February 2024 by Shauntell Gilbert
I made a call this morning and i mentioned the miles and was told they didn't have anything available not even in the next hour
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January 2024 by Kelly Marshall
I would like to thank pop's charm for a great job they did on my car! Great
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January 2024 by Jimmy Fay
This company is fantastic. They have helped me before, and I also recommend them to my customers who need tow service.
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January 2024 by Lauren Burkholder
Pop's towing and recovery continually serves the Hampton Roads community with the best customer service and work out there. I highly recommend! Thank you Pop’s!
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December 2023 by Sean Riley
For the people viewing this message let me advise you of this Towng company.They are no doubt arrogant, Prejudice in every way possible,Rude to the customers etc....I wouldn't advise nor recommend any to deal with these people.They're like Vampires thirsty for blood!!!What better terms to use for people that looks to Capitalize off hard working citizens for personal gain.Watch out Alert !!!
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November 2023 by Deborah Davis
I have used their services twice and each time they have been very helpful. The last time I used their service was to move 2 vehicles to storage. After calling around to several towing companies for two days with no results, I called Pop's Towing. They listened to everything I had to say about both vehicles and said they think they can help. When they arrived they checked both vehicles and mentioned that they have the equipments to help move them. They were wonderful and the vehicles are in storage with their help. I remembered them when I thought about the towing company who help move my vehicle when it broke down in the middle of streets. The towing company that my insurance called was not available until after 5 p.m., it was then 12 p.m. The police suggested using one of the companies they use. The one that arrived was Pop's. They were very helpful and friendly then. I now have them as my go to towing company. Thanks you guys for a job well done.
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October 2023 by cosmic kitty
Great service! Knew exactly where to go and the best route to the auto shop that I requested and knew where to best place it in the lot. Loaded up the car so fast, even the Ranger was impressed. Thank you again for the excellent experience on a crummy day.
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July 2023 by Meda Blaq
Terrible customer service . Doesn’t take responsibility for putting sticky notes on people’s cars for no reason. Unprofessional and annoying .Edit: They aren’t the ones literally driving around apartment neighborhoods “putting sticky notes” on people’s cars. It’s the Security of the properties that do this …. And they allow it. They allow the security of these properties to put these big bright a** sticky notes on VISITORS cars then act all shocked when people call them upset cause they have to scrape this sticky a** , big a**, bright a** sticky note off their car.
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February 2023 by Hanzo HardFist
Called for an estimate to tow my project car 8 miles for a upcoming move. Couldn't get a quote even after being asked multiple irrelevant questions, and Finally was dismissed because the operator was more concerned with her towers being near the shipyard parking lots to ruin hard working peoples days. Lol call somewhere else
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January 2023 by Travis Harris
Very responsive - timely! The dispatcher provided a service window during a major storm (freeze) and delivered with excellent service. I've used Pops Towing several times - great service is the standard.
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November 2022 by G. Jones
Worst service I've encountered with a towing company. Was directed by police to call another tow company because the vehicle in a private lot was illegally parked and Pete's (contracted company) was unable to tow. The owner of the lot and the contracted tow company recommended this company. The guy who answered got a bad attitude with me and told me the police would never tell me what they told me. Ignorance, laziness amd not knowing all there is to know about his line of work is no excuse. I would not recommend this company to anybody but would consider other alternatives.
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August 2022 by The Real Friday’s
The tow guy I spoke with was super rude ! First they didn’t even give a warning just took the car. The hours say 24 hours but when it comes down to getting YOUR car the guy hangs up in your face ! Security told us it was okay to park there for 3 days we have only been here for 1 day & they towed the car. The rudeness was so unnecessary & uncalled for
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August 2022 by Demetria L.
If i could give zero stars I would & i pray someone sues these people one day ! The guy was so rude & even decided to block my number so we can't call to come get the Car. After we spoke with security & they saw us working on our car because it was broke down they told us it was fine long as we moved it by morning. The rude guy sat on the phone & told us we never talked to security as if it was standing there with us ! I'll be sure to get all of his information because we aren't leaving without it.
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July 2022 by Sinh Ngo
They posted on the webpage 24/7 emergency Roadside assistant.But when they hear my asked the prices will be charge for distance.The answer is nothings availability for today.Seem like don’t liked the customers ask the prices will be charged before there service!So why do they posted on webpage 24/7 emergency roadside assistance??
