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November 2023 by Lloyd LeGrande
Service is terrible. My vehicle was towed there three months ago and I’m still waiting to get it back. Each week I get excuses after excuses. I have to call or drop by for updates. The manager doesn’t take the initial to call me or return my calls. Usually he tells me that they are short on mechanic, next week he gives another excuse. I wouldn’t recommend this location to my worst enemy.Service: Engine repair
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October 2023 by Naama95
Prices for labor are ridiculous, insanely super high!!!!! They didn't even put things back together after my service was 6 they didn't even bother to reset my sensors! I had to turn right back around and request this to be completed correctly. This was poor customer service.
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September 2023 by Ashley
Went in to have wiper motors replaced today, left with the same issue I came in with plus a huge crack in my windshield that no one bothered to mention to me before I pulled off. I now need my windshield replaced, a huge crack that quickly spread, the person who caused it knew immediately they had damage my vehicle but it was not brought to my attention. Andrew who usually answers the phone is the most unpleasant person I have encountered in my seven years of business with this establishment.Service: Auto windshield repair
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August 2023 by Mayah Bell
I like the people at Precision. They are transparent, open and always honest about the condition of my car. Recently my head gasket blew out and although my car is done for, I’m glad the problem was identified. Matt and AJ both assisted me through this process and that makes me feel confident about moving forward with a new car.Service: Vehicle Inspection
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August 2023 by Monique Bowden
Not happy with my experience I was referred to come to this place because Carmax wouldn’t be able to see me until September 6 2023. So on 8/19/23 I scheduled a diagnostics for precision tune to perform on my car… a diagnostic was never performed on my car but I was still charged $160 for them just to look at the hood of my car and perform NO test on my car… because upon just lifting up my hood it was clear as day take5 off of Warwick blvd did not put my oil cap by onto my car and there was oil everywhere… long story short precision auto tune did not provide me a service but I still paid for it… and I took my car back to take 5 where they cleaned my engine and refilled my oil…
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June 2023 by Alexis Cox
AJ, the manager of the store, is honest and trustworthy. They do great work, and it’s the only place I’ll take my vehicles.Services: Air & cabin filter replacement
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June 2023 by Shermaine Chambers
Friendly, affordable and quick turnaround. Especially in comparison to another shop I received quotes from prior to coming to Precision.
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May 2023 by J M
Just go somewhere else. If you're stuck, then my advice would be to record all your phone calls because they will deny everything they say later. We received one price on the phone and another in person. Also, do yourself a favor and research prices on parts before they do any work. They quadrupled their price for the same parts I found at Autozone on the same street.
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May 2023 by Ocean Side
Honest, Professional, and Friendly. Best place to bring your car.Thank you AJ and staff.My Head lights look brand new.Services: General repairs & maintenance
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April 2023 by Mary Russell PetersTucker
I have to go back my car is still pulling to the right ..so will see if we can get this corrected. But management was great ? the Manager was very helpful and so fair. Im sure I'll be able to get what I paid for.Service: Wheel alignment
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April 2023 by A Blackston
I only had my car inspected. They were fairly fast (1 1/2 hr) considering the other inspection stations in Yorktown had an average wait of 3 hours. The location is conveniently located by restaurants (Golden Corral and CookOut) which allows you time for breakfast or lunch while your car is being served.
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March 2023 by Teldin Covington
They are great at what they do and the manager is always there to run a tight shift, please keep up the good work we as customer need more of this in other places. Thanks
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March 2023 by Adam B.
So, where do we start? I came in for an oil change. Nothing else, super simple. It was 12:45 and I asked to be done by 2:30, since I had deliveries to do, and they said it would not be a problem. So I walked over to the shopping center to kill some time.I came back at 2:15 and did not see my car. It took about 15 minutes for anyone to come up to the desk...and I found out that they took the wrong car ahead of mine. Same make and model...different color. I left shortly after 3 pm. So for just an oil change, it took almost 3 hours. Sure it was inexpensive, but that much time lost was not worth the savings.The gentleman at the front desk was a nice guy, but I was incredibly disappointed in the service.
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February 2023 by Valerie McCandless
So, I purchased a Groupon, for an oil change and it was $29.99 out the door. Says on the Groupon that it's 64% savings. I got there and gave them the key and sat in the waiting room. About 30 minutes later, the guy says my car is ready and says that will be $36? I asked if he had to scan my Groupon. He said no, and that he had already applied the discount. So, they're actually marking up a $30 service and people are led to believe that they're getting a good deal for $30. Not the case. I just don't want anyone else falling for it. Groupon is refunding my money, because it shows on their end, as never used. Never going back there and I wanted to warn others. Beware!!Service: Oil change
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January 2023 by Brian H.
Steer clear of the Newport News, VA store on Jefferson. If you refuse any work they will damage your vehicle. A.J. will refuse to look at damage and will treat you like a piece of trash. This place should be investigated and shut down. The worst mechanics in the history of mechanics. Terrible customer service and high prices to boot. Keep going to another shop, even if you've got two flat tires and smoke billowing from your exhaust!
