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February 2024 by Tiffani Pool
The three woman working were extremely rude. Ignored us for 10 minutes while we stood at the register, they told us to go too. They never smiled or greeted us. They were extremely rude when we asked to switch a size we grabbed wrong. We got the other but they were completely put out for having to switch it. I will not return back here again. If I need anything I'll order on line.
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November 2023 by Brandi Simmons
A must stop in any mall
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November 2023 by Miss Simba
Me and my friend came in to look at some anime stuff. We were followed the whole time. With us having having anxiety, we're we're a little creeped out. All we were doing was trying to shop around. As we went to checkout, a woman wrongfully asked us to leave. So we asked why. And she said it was because we had shoplifted.When we hadn't and was trying to checkout. She asked us to leave the stuff on the counter and asked us to leave. She made sure that we left and didn't come back.
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November 2023 by Briana Pickering
Faith, AJ, and Brandy were all super helpful on my trip in! Gave amazing customer service and also offered some great advice :) Kudos to the team efforts made in that store
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October 2023 by Deannie Foster
I ordered a product from Spencer’s online and it arrived broken. I was instructed to return it to the store in Newport News to have my credit card refunded but when I got there (after driving a half an hour) I was told I could only get a store credit. The website specifically says: “ For purchases made with a credit card or a debit card bearing a Visa/MC logo a credit will be issued to the card used for the original purchase. ”This store does not follow company policy and procedure.
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February 2023 by Simone Lerma
I went in looking for personal things for myself and I felt very judged. There were no signs saying no photos in the store and I was taking a Snapchat selfie of myself and if you have Snapchat you know that’s how you can text people back by taking photos and the girl working was rude about and gave dirty looks. I won’t be going back to that place I’ll just stick to shopping on amazon. If you work in customer service the bare minimum you could do is be nice.
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February 2023 by Mallory sinclair
always the perfect way to spice up things in the bedroom
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January 2023 by Amber Sheridan
I got a cool blanket for a Christmas gift
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January 2023 by John Doe
Workers tried to ID us and asked our age even though that’s against company policy. They then said we couldn’t purchase certain items unless we were 18 or older. Workers were also very rude. They tried to say to the manager were shoplifting when all we were doing was picking out items we liked just as anyone else would do.
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December 2022 by Richard Tyson
We all know what the store itself is, jokes and gag gifts. My experience this evening with the store manager was just that, a joke. I don’t know if she was having a bad day, but I had done nothing to deserve the disrespect that she tried to throw at me. I invite Spencer’s to reach out for more info so they can watch the security footage, (I bet money they don’t) and if nothing else use this as a training experience… maybe even help me understand what I did wrong??? Other than the one cuss word I gave her after getting all the attitude. 5 employees standing around the counter when I walked in and as my luck would have it I had the extreme pleasure of dealing with her. I don’t even want to get her in trouble, but i promise you with an attitude like that she wouldn’t be working for me long, and would never make management. Call me a “Karen” right now if you want, but I am actually just an American who is used to descent customer service and getting what he pays/paid for, if you can’t do that without treating me like dirt just tell me, and you will never have to see me in your stores again.And please don’t waste my time with your generic response.
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November 2022 by Laura W
The usual pranks, dirty jokes, theme tees, collectables and posters. My generations version of Hot Topic. Both found in this mall that still does a good business despite other area malls standing half full.
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October 2022 by Jade
This place is great, had all sorts of stuff to do. Love shopping here!
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October 2022 by Megan B.
This is a nice store but sometimes it feels a little to crowded. They do have a nice selection of items available. I will continue to go there because of the items they carry. I saw the store they are renting from the mall was a little bit bigger.
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September 2022 by Ryan Cintron
It's always a great place to be a big kid I just wish that the store was bigger I always feel like I'm on top of everything and everyone. The store definitely needs more space.
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August 2022 by Michael Millner
It's a Spencer's exactly what you would expect at any of their locations
