-
February 2024 by Christopher Bland
Good service, and great staff; On the day I went! Very respectful and great work ethic. Great to see in today's world ! Keep it up !
-
February 2024 by Doug
Customer service was excellent. I've used U-Haul at Deer Park multiple times and is always been a positive experience.
-
February 2024 by Hannah Cook
Jennifer, Brian, Bret, and Matt were all amazing! They made my move smooth and easy. 10/10 recommend.
-
January 2024 by Carl Alexander
Awesome equipment and staff, equipment is plentiful.
-
December 2023 by Cal Erba
I set up an appointment to install a hitch on my truck a week before the date and time I chose. I chose an afternoon time on the uhaul website and said this location was available. They called me the day of the install to tell me they can't do it and to reschedule. I have to pick up a new trailer the next day. They had an entire week to call me or contact me to tell me this and waited until the last minute to do this. Bad form. Very bad form. I requested a refund and will not use this location ever for anything.
-
December 2023 by Emily Lester
I called over 5 times to this location to ask a question. No one ever picked up. I was in store and heard the phone ringing and watched two employees ignore the phone ringing. Also when dropping off the truck during business hours no one approached the truck. Had to yell to an employee that was walking around cleaning if I could check out and he stated “he was waiting for me to get out of the truck”….. there’s clearly a sign stating to wait with your equipment. Other than that. Everything was fine.
-
October 2023 by Scott Good
Great service and staff at the Deer Park location. Equipment was well maintained.
-
September 2023 by Brian
the truck was not clean in the back there was dirt leaves and drug bags in the back super unacceptable.
-
August 2023 by JESS B
Quick return when I rented a truck and hand truck on two different occasions. Everyone was nice and helped with all my moving needs. They even have a bin for reusable boxes for you to donate and others to use. Great idea.I will use this place for my moving needs and recommendation others to use this service.
-
July 2023 by JaNel Jones
The blankets requested weren’t in my truck. It was given to me with 1/8 tank of gas so I put gas in it before I got started on a 15 mile round trip. I called the store back as soon as I left because the amount specified seemed wrong. I returned the truck on 1/8 tank like I received it and was charged over $65 additional dollars for not fueling.n expected $70 purchase was over $130. Never again. It’s gotta be a better way.
-
July 2023 by Ahmed Elamin
The customer service was extremely rude, I was lied to stating there was no equipment available except a 26' truck but I was able to book a 9' Cargo van on my phone. I do not understand why.
-
May 2023 by Troy R.
The two women at the counter were very nice. Tremaine installed my hitch very quickly - and he expertly mitigated a small problem encountered with my wiring after the install was complete. I very much appreciate Tremaine's courtesy & expertise.I drove 40-miles to this location & I am happy that I did - I'm very pleased with everyone at this UHaul location & Tremaine's workmanship. Thanks again - I'll be back.
-
March 2023 by Mike Robbins
Rented the U-Haul on a Saturday to pick up 350 boxes of Girl Scout cookies for our local Throupe in historic Hilton Village, and Bret demonstrated a positive attitude and friendly, communication skills. Overall we were provided outstanding customer service at both pick up and return.
-
February 2023 by ᴋɪᴍ ᴀʏʏ
If I could leave 0 stars, I would. I scheduled a hitch installation about 2 weeks ago. Paid and everything. I get to my appointment, on time, and the RUDE Manager Jennifer tells me she doesn't have me in her system. Confused, I show her my receipt and then she tells me "I was going to call you but you're here now." When I say this was the absolute rudest manager I've ever dealt with! She was acting like she was the one inconvenienced. It just did not make any sense why she was so rude. I have no choice but to continue on with this installation since I am in a time crunch but I will update this once my installation is complete.
-
February 2023 by Ray T.
The manager at U-Haul and which the van broke down, gave me three days to collect my stuff and which I had the flu and communicated to her and which extension agreement was made . I recover from the flu and come to find out that my belongings viral $2500 has been stolen out of the van that they claim they hadn't had access to. everyone knows that uhaul has a spare keys to go to vehicles that belong to that store .
