-
March 2024 by Reywas
Exceptional service and a huge selection to be picky with! Lucy was very helpful with the process and made buying a ring effortless.
-
March 2024 by robert bredehoft
We brought wedding rings in after many years to the Zales at Patrick Henry Mall in Newport News, VA. Lucy Fox was great - attentive , knowledgeable , personable and thorough to understand our needs and to answer all our questions.Fantastic experience !!11 out of 10
-
February 2024 by BIGAVELL W
Very professional and the jewelry prices are great …elvie was excellent and kind to us
-
February 2024 by Andrew Sanchez
LV went above and beyond! She went into the depths of her computer system to find my warranty, not to mention she put extra thought into recommending a ring for my wife that had the birthstones of our daughters. Thanks, LV!
-
February 2024 by Wyatt Ernsting
Lucy and Josie were super helpful and awesome. They were very tentative to our needs , very polite, and helped us thru the process of our return from our previous purchase all the way to our new purchase of my wife's new engagement ring. I would give 10 stars if I could. Highly recommend them and this store.
-
February 2024 by George Greene
Great experience
-
February 2024 by Jeff Poledore
One year ago to this date I bought my wife an upgrade for her wedding band set. The service was superior, so we we decided to come back and up grade again. All of the sales persons were great and today was no different. Lucy was very knowledgeable, patient and took her time to explain every little detail. Lucy thank you for the phenomenal service!!!!
-
January 2024 by Frederick “Freaky Fred” Eley
I'm the most disappointed person ever to make a purchase at this location... brought an item back... couldn't get my cash back and have to wait for two weeks to get my money back in a check form and on top of that....had them clean my brand new necklaces and they broke one of them and even with a rush job it'll take almost two weeks to get it back.... after receiving my items I'll never return here for anything... how could so many terrible things happen in one location...
-
January 2024 by Christopher Lee
Lucy, made our shopping experience extremely amazing and special, she ensured that we explored all our options and showed us a wide variety of wedding sets, she informed us of all the payment options, discounts and sale items available to our disposal. But most of all what made our experience even better was her friendliness and her warm spirit. Thank you Lucy for making our shopping experience special!
-
January 2024 by Issie Phillips
Not welcoming employees, seemed bothered to assist
-
December 2023 by Emmanuel Williams
Mistress is awesome. She helped us find something for our daughter and my wife. We had a great experience and she was exceptional
-
December 2023 by Aaron Smith
Such an easy process! I'm a loyal customer thanks to the amazing staff! Even when I have window shopped, they treated me like a buyer. Great jewelry and great service. ?
-
December 2023 by Diana Bryant
Ms. Miette & Mr. Shomari made the shopping experience for a beautiful one of a kind token of love memorable. Especially with so many different styles to choose from.Thank you again and Happy Holidays.
-
December 2023 by Jocelyn Hunter
My Husband’s ring unraveled after wearing it for just 4 days after our wedding. We brought it for a refund and re-order, but it was no longer under promotion. We were quoted $300 more than the original cost and were really upset. Manager Lucy Fox, stayed on the phone with guest service for nearly 45 minutes to fix the cost back down to our original price. We are truly appreciative of their determination and CUSTOMER SERVICE to get my Husband his wedding ring!!!
-
December 2023 by Chris McCowan (BSN)
Ms. Lucy was very pleasant and helpful. Really got me where I wanted to be leaving the store. She's great!!
