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April 2023 by Marion S.
I was a huge fan of the Hilltop location of Jack Rabbit storage until recently. The price is a little higher than most storage units, but there was an on-site manager and the property is very safe and well-maintained so I didn't mind paying a bit more...until they decided to take away the benefit of having a live person on-site. I just had a problem with the latch on my unit and couldn't get anyone to help me at the property. i left a voice mail for them and they emailed me the next business day, but they told me I'd have to be at the unit between certain hours to meet a maintenance person. I explained that I had to work until 4 pm and could not get there before then. After some very tense words with "Kayla," I received a text message saying that "maintenance" would meet me at 4:30 and I should plan on being there for an hour. The new property person met me and was kind and helpful, but he couldn't fix the latch and told me I needed to wait for "maintenance." This whole ordeal could have been prevented if they just kept the on-site property manager who was always professional, helpful and willing to make sure I was getting what I paid for: a secure, safe, clean, and staffed storage unit. My advice is to NOT use Jack Rabbit Storage.***If the owner truly cares about customer service/satisfaction and would like to have a conversation (recorded, of course) about my experience with Kayla, then please have him/her call me. I repeatedly asked Kayla to pass my concerns up the chain and she repeatedly disagreed with my opinion and never would acknowledge my request to have MY concerns passed along to a manager or owner. My phone number is in the system and I hope to receive that call.... I will re-state that my experience with the maintenance group called to replace the latch was A+ and much appreciated by me.
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March 2022 by Bryan O.
Very professional, knowledgeable and go out of their way to ensure you get the storage unit you need. Free moving truck for move ins. The property is impeccable, truly head and shoulders above the competition
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July 2021 by Samuel U.
This is the worst storage unit I have ever dealt with, horrible customer service. Lied about not have it any sort of complaint service. The units have fire insulation dropping from them. They increased their prices and so I suggest just going to a trusted storage unit
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December 2017 by Deborah Jensen
Was a little late and was locked out with new person running the place
