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June 2023 by Ann T
I hope you encounter Dave as you sign up. He is prompt, helpful, and efficient, going out of his way to assist when I ran into an issue and following up to make sure I was squared away. Separately, he was incredibly kind during a difficult day and I appreciated that unexpected warmth. Excellent service and the cheapest of area comparison. Unit was clean and well lit.
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June 2023 by Joseph
Clean and well secured storage. Never had a problem here and accommodating to military with short notice of end of storage needs.
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May 2023 by Sabrina B
These people are great. They took their time to help me and walk me through everything.
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April 2023 by Shalonda Graham
Precious Wood is awesome! She is very knowledgeable and helpful! She exhibits superior customer service and will make sure you understand everything! Thanks Precious it’s always a pleasure!
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April 2023 by Peter Seay
Nice facility and the staff are friendly & professional. Helped us select the correct size unit and rental process couldn't be easier. Highly recommend.
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April 2023 by Julie Findlay
Great customer service. A well-organized and personal facility. Your I. Good hands.
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March 2023 by Marquita Jones
Precious Wood is fantastic. She was professional and answered all of our questions. We were able to secure a unit within minutes.
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March 2023 by Queendom Health and Fitness
Precious always provides exceptional customer service! She is knowledgeable and welcoming anytime I have to go in the office.
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February 2023 by Areya W.
No standardized process across locations. Employees providing different information, stipulations not listed anywhere on company website. Return phone calls nonexistent from district office.
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February 2023 by Heather Sherwin
Precious is the best!! She always handles my questions or issues quickly and satisfactorily.
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December 2022 by Adrienne Green
Customer service is top notch. Thank you for keeping us SAFE!!
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November 2022 by Matthew S.
This is one of the worst companies to do business with. From today's experience, I was planning to close out my account and remove any items from my storage bin. I drove up to the gate to input my key code and it said "access denied." Thinking maybe my key code was incorrectly dialed in. I tried again and the same thing happened. Ok then, let me go into the office and see what's up. I gave the peoples my name to look up my account, and I forgot the exact date I started with them. Today's the 30th, they told me I was ONE DAY LATE from paying my bill, so they mentioned they put a padlock on my storage unit. Then up to this point, everything is all good. This is the dialogue. "Ma'am, I'm going to close out my account today. I don't think there's anything in the unit but wanted to double check and recover my lock." "Sir, well since you are a day late, we locked up your storage unit. We can PRORATE you a price for a day, so you can grab your items." I'm thinking to myself, are you serious, 'PRORATE You a Price.' They also Had to mentioned that if I left any items in the unit they will charge for cleaning it out. Shaking my head at all this nonsense, for one day. So it's totally my fault not coming beforehand and I get that, but the principle of the One Day is driving me crazy. Just be aware, also the Prorated Price was $5 for one day. I recovered my lock and in the unit was only a folded up moving box. If they wanted $5 they could of just asked me for it instead of this nonsense. Lesson of today, "Don't be ONE Day Late or You'll pay A Prorated Fee.' Guaranteed!!!
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August 2022 by PJ
Wow! What a great experience. The beautiful lady at the front desk was a pleasure to work with. Very efficient and polite!!
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August 2022 by john mcnally
Only problem I have had is sometimes the manager is out of the office on site and I have to wait for her return . Concerns are quickly addressed and staff is helpful and on the ball. Security is the priority. A plus.Concer
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June 2022 by Cordelia Robinette
Staff was kind and friendly! Renting unit was seamless! Many thanks to Precious!Unit is clean and exactly right!
