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March 2024 by Lauren Mixon
Got there right at 10 am because I was in a hurry. Waited for 20 minutes for them to open. No one ever unlocked the door. I called multiple times and no one answered.
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December 2023 by John Hepner
Horrific customer service. We got in line behind 1 other customer and they proceeded to spend 20-30 minutes ringing up various items/discount codes, trouble shooting something on their phone while 3 other workers stood nearby doing clearly less important things than ringing up the mounting line of customers (yeah there was a fully functional open register sitting there unused because none of the other workers wanted to help out).
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August 2023 by johkal
Love visiting AE at the outlet. Great deals on clearance items not available online.
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August 2023 by Tim Miller
Veterans discount all the time is great.
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June 2023 by Richard Hamilton II
Sanjaya was very patient when helping find the right jean for me. Great customer service and very knowledgeable
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May 2023 by T Smoothee Deloatch
Not one sales associate greeted me or asked if I needed anything. Not one. Two at the register and one proceeded to fold jeans right next to me. I can count on one hand how many times someone from this brand greeted me. I pop in every now and then to see whats new, but I wont purchase. A simple hello. Where has customer service gone to these days…
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April 2023 by Al Portes
My wonderful daughter introduced me to this place, even as an "old" man, still like their clothing very much so.
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April 2023 by Alphonso Williams
Thanks to Khalil my visit was great. Love the deals here great customer service
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October 2022 by Taylor Saylor
The staff is very friendly, however, you will lose my business and I’m sure tons of other business until you open the fitting rooms. Absolutely ridiculous that’s it’s 2022 (2 years after Covid) and still no fitting rooms. I’m not going to buy $60 jeans without trying the different sizes and styles on in store. Every other store I’ve been is has had open fitting rooms for over a year.
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September 2022 by JUANITA BABB
Got all school clothes shopping completed at one store. Enjoyed the shopping.
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July 2022 by Anna
What is the point of having two ladies talking with each other at the register, if you guys don’t have anyone at the fitting room. It’s not a grocery store where you can just buy anything you want without trying it on. Very disappointed, you spend your time walking around finding what you like, just to hear that fitting room is closed.
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July 2022 by Serafina Douglas
This store is awful at pulling online order pickups in a timely fashion. Ordered a top and went in the next afternoon to pick it up. They hadn't even printed the ticket! I asked if I could go get the top myself while they printed off the ticket, but apparently that's not allowed. The employee said they would have it done in an hour, but they still didn't have it ready by the time I left the mall. 24 hours later I recieved an email saying my order was finally ready.How hard is it to put a shirt in a bag? The grocery store can have 30ish items ready in a few hours, I really don't get the slowness from American eagle employees.
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June 2022 by malika owens
I never have customer service issues when I visit. But the prices are a bit obnoxious.
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January 2022 by Kelnesha Hinnant
Today my family and I visited this store and it was a pleasant experience. The young man who helped us was very polite and patient. He was knowledgable about the different styles and fit of jeans and he made shopping there so simple and easy. I would like him to know that my family and I are praying for him on his journey. We are wishing him health and happiness, and we look forward to shopping at this location in the future.
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December 2021 by Aya Mara
Makayla helped me with finding right size for me. She was so kind and helpful. Thank you so much!
