-
March 2024 by Craig Brandal
great service
-
March 2024 by Ronald Chappell
It was friendly and Professional service.
-
March 2024 by Nathan Bolling
I’m not sure I’ve ever had a worst experience with a company. Consistent mistakes with billing and “technical” reporting errors resulting in unnecessary refills and additional expenses. After the scandal Amerigas faced with only partially filling propane tanks I would have imagined their customer service would now be spotless. Unfortunately it’s the exact opposite and their business dealings are still suspect to say the least.With the customer service department now being outsourced it’s an absolutely horrendous experience. Billing is still incorrect and I have not been able to reach a manager to fix the error. Ive spent no less than 10 hrs over the course of a month trying to resolve the issue with no support from upper management. In fact there is no management locally to speak of. If I could leave 0 stars I would. If I don’t hear from upper management this week I’ll be contacting the better business bureau and plan to file a suit to have these mistakes rectified.
-
March 2024 by Bill Brewster
Except for one year AmeriGas' auto no call refuel program has been a nice addition to their program.
-
March 2024 by Aimee Barham
Your customer service is terrible. It is impossible to speak with a representative that is from this country. The representatives have no idea what is actually going on and apparently have no authority to correct billing issues. Errors on Amerigas’s part have cost ME money and time trying to resolve the issue. Then the company has the nerve to charge late fees during the 3 month period that it has taken to dispute the charge that was their fault. Horrible!!!
-
February 2024 by Sam Solomon
Always there before we are critical for gas
-
January 2024 by Robert Hatchell
Very polite delivery man
-
January 2024 by Greg Rose
Great service!
-
January 2024 by Eugene Nielsen
The delivery of my order for propane was as promised (timely and professional).However in the past a person from AmeriGas cleaned the gas logs and light the pilot light. I still haven't used the gas logs because I can't find an expert to light the pilot light. I respect the danger of lighting the gas logs.
-
January 2024 by Sheila WhiteJackson
The gas was not delivered on the scheduled delivery date. It was several days late and the customer service was horrible. Suburban Propane is the way to go
-
December 2023 by Linda Owen
Propane is always delivered in a timely manner. When they deliver the techs are always quiet and respectful to our yard & neighbors. Thank you!
-
October 2023 by gregory Butts
Chris always does a great job. Friendly, nice, respectful.
-
April 2023 by Janet Lomax
Had you reached out last year, this response could have been different! As of now, we're dealing with an issue where our household was without heat during one of the coldest periods for our area. Although we are on auto-delivery, we learned on Mar 20, 2023 that we had NOT received a delivery since Nov 2023 and the GAS SMELL permeating our home, were the fumes from our EMPTY tank.Aside from the stress that situation caused, we were assured that notes were placed in our files to waive the service fees and to request adjusted cost of having to fill 400 gallons of propane. Well, imaging our surprise when we received a bill for ~$1,500 and when we connect to customer services was told nothing about our experience was found under our name. We're waiting to see what Amerigas will be doing to address this issue.
-
April 2023 by Low
The worst company in the United States? Well, Comcast or Monsanto may be the absolute worst, but AmeriGas gives it their best shot. Do they have meetings where they train their staff on the most effective methods of frustrating customers? Or do they just hire inept people and cross their fingers?
-
April 2023 by veronica jackson
I find they take forever to get to the point and then they can’t always answer my question
