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June 2025 by Regina Johnson
My representative DJ WAS AWESOME!! He helped me and my husband out with a smile! We in that +55 bunch! Lol! DJ was very patient with us! He took his time and got us the best plan possible! THANKS SO MUCH DJ!!
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June 2025 by Pamela Myrick
AT&T, at N. Military Hwy, Norfolk, VA is very professional, pleasant, clean and customer friendly atmosphere. I am always greeted, and If, associates were with customers, I am told someone will be with you shortly. I come monthly to pay my prepaid phone bill. So, I go to the kiosk. There have been times the kiosk is down, and an associate will assist me immediately by taking the payment. This location is an excellent place to conduct business
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June 2025 by james blount
Kirshera(spelling) EXCELLENT customer service person. Good understanding of what AT&T offers. Knows the product and how they work. If she is not their next time I am willing to wait.for her. She is all about business and easy ti talk to. Thanks again
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June 2025 by North face
Bad service long long time to wait,,
If u added a line with them for 50$ your bill will 75$ how why? No body know
U have to call and make a complaint to take care of it
Yes,this what happened to all people I know
have AT&T
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June 2025 by Jae Rich
This store is horrible it was only one person working I came in just to pay a phone bill and had to wait damn near 45 mins to get served then associate was rude when I ask was she the only one in here then another employee walk in the back and never came out to assist or help
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June 2025 by SHAVENE ANDERSON
I love my experience with DJ! He was very professional, knowledgeable & funny! Great personality & excellent customer service skills. I even observed him interact with a co worker that had a bad attitude & he handled her very well & did not feed into her bad energy. I would return to this location (Norfolk - Military Highway) just because of him!
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June 2025 by Peg Niedholdt
DJ was very knowledgeable and an excellent communicator. The wait time to talk to an associate was over an hour, which s unacceptable.
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July 2024 by LaVonya Wright-Washington
The store manager was not trying to help my daughter get her phone because the order was done out of state the sale associates was also rude and nasty
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June 2024 by David Brache
Could be much more Professional with Customers!
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June 2024 by Angela Shalhoup
Walked into this AT&T store hesitant because I had a mishap with my phone. I am walking out of this AT&T store so happy from the great knowledge, patience and assistance from RJ. Highly recommend RJ for your cell phone needs. Thank you RJ for your technical expertise,
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May 2024 by robernikqua bond
Customer service is 100% if you’re spending money. And only then.
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May 2024 by j lee (Starr Child)
horrible service on 5/4/24. The Hispanic lady who works there (never introduced herself) needs a class in customer service and how to treat people. Went in there to see what we can do for my husband's Fold Z that stopped working, and all she could do was blame us and remind us that we still had 16 payments left. She did write down the number to Asurion ( tore it off a pad and handed it )to us, very unprofessional). Unfortunately, it was the wrong number. I did finally get ahold of the proper number. The person at Asurion was extremely helpful, and we have another phone on the way.
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May 2024 by Ivy Lassiter
My wife & I came in to At&t to put my phone on her plan , & we were helped by Matt. Matt was so friendly and helpful. his help was fast and genuine. will definitely be coming to THIS location for any and all our needs. 10/10 recommend. ASK FOR MATT
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April 2024 by Jessica Gerdes-Granger
CJ was the best! Extremely helpful and very understanding to my needs. I highly recommend this location for exceptional customer service!
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April 2024 by Brenda Gibbs
I received excellent customer service at the store. The young man was patient with me. Explained everything. I didn’t feel rushed or pressed.
EXCELLENT CUSTOMER SERVICE!!
