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January 2024 by Al Graham
After talking to the lady and the guy who work in the shop office I won't be coming back here, wouldn't recommend transporters to come here either
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December 2023 by Greg Atkinson Sr
All went very well very nice customer service and on time. Thank Baum's service center.
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August 2023 by Darren Anderson
Consumer beware!. My daughter had a state inspection done here. The vehicle had just completed a complete service done by a Dodge dealership. All recommended service was up to date. Baum Auto Repair failed the vehicle due to stating it needed new engine mounts. They were just inspected by the Dodge dealership and were serviceable. I had her take it to another location and asked to specifically inspect them as they were noted as a failure. The new inspection revealed there was no problem with the engine mounts and the vehicle passed the state inspection. Recommend you aseek an honest auto repair establishment.
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August 2023 by Acasia White
I would put zero if I could, they stole my car title. One of the employees lied to me stating he was the manager when he wasn’t. They kept giving me the run around trying to protect their employee. My car was in an accident and I was new to Virginia. They completely took advantage and were just terrible. Thankfully I got help from my car insurance and the police.
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August 2023 by Micah Rodby
They're busy over here but they'll squeeze you in. I had an inspection done. Took a minute, but I have no complaints. Very strait forward
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June 2023 by Frank B.
they are not reliable they never give you an update on the work being done if I were you stay far away from this place never again will I use them for anything horrible customer service hands down
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June 2023 by Kevon Whitehurst
Very detailed shop that offer different services at great prices. I highly recommend
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April 2023 by Flossi Biskit
It was ok. Waited for a super long time for my inspection.
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March 2023 by Jerry Henderson
Good work, great service and friendly front desk staff!
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December 2022 by Дар'я Сичова
I put 1 star, because you can't put 0. we returned the car 2 weeks ago due to problems with the key. Then we were told that the car was ready the next day. As a result, they were told every day that it would be ready the next day and they would call, but they NEVER called back. Each time they told that they were ordering additional parts, even though they should have ordered all the parts after the first diagnosis. when the car was ready, they didn't even call us, we found out about it when we came to them. we paid 700 dollars. Received the car in a terrible condition. bad attitude towards customers, bad service. my experience here was terrible.
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November 2022 by Blessing Quarshie
My experience here was terrible. I constantly had to ask about the update of my car only to be constantly told to wait an hour, and an hour until I was there for 6 hours only to be told that my car will be fixed the next day and on top of that I was charged per hour for something they did not communicate. Actually they only communicated that they charged for a diagnostic meaning to find out the problem on the car, but I somehow got charged per hour. DO NOT RECOMMEND.
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November 2022 by Evelena Nixon
Very nice clean place they got me in and got me out real quick and I really appreciate that
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September 2022 by Louis Mills
please do not go there. horrible horrible service.lady at front desk omg dropped my car off left it for a week didnt get a call not once. i go get my car towed it some were else and they asking for 100$ 4 looking at the carr but never call me to tell me whats was wrong. never look at it was in same spot i was driving all that week waiting to see if the moved it wasnt touch
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August 2022 by Gerald Ames
I've been going to Baum's since the 90s. Baum Sr would call me back into the garage and show me why I was going through so many tires. Since then they have been my first call. Decent prices and friendly staff.
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July 2022 by Margarett Morgan
Loved it!☺️ Had alot of fun their.
