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February 2024 by DLee G.
This is a terrible example of a hotel. They simply didn't have the basic things you expect like towels and blankets. We came to relax and spend time with our sailor. It was a miserable experience. Anywhere else is better.
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February 2024 by Jill Duren
Van is a jewel! She should be training the rest of the employees in the entire Best Western chain. She has a positive attitude and if she does not have an answer to the question she will find out and let you know. The hotel is not the newest but the accommodations were amazingly close to the beach and the dog park was much appreciated for my service animal.
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February 2024 by Echo Roy
First, the positives: the front desk personnel are super friendly and helpful. It’s located directly on the beach with beach access and it’s very cheap. They also have a great coffee machine at the front desk that offers great cappucinos for free. The negatives? You get what you pay for. My room had roaches in it, my heating unit went out in the middle of a cold night (which, they fixed promptly upon my request the following morning), and one of the housekeepers was extremely rude to me (told me I needed “to go to the front desk right now to pay for my room,” because they forgot to save my info when I checked in). They do serve breakfast but it was obviously pre-frozen placed in a warmer too long but it does come with the cheap price. In sum, I had to extend my stay in the area and after seeing a roach running across my room so large I was able to see it in the dark without my glasses on, I decided to check into another hotel.
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February 2024 by Steven
Once again after multiple stays here I can only speak for myself. Check in was flawless I forget her name very professional as it should be and made it easy. From checking in to checking out to getting the correct room and price booked for was on point. Spacious rooms .No roaches not even 1 ant nor any traces or signs of bed bugs was a plus no issues to my stay from noise level to just no noise in general nor was there and problems worth complaining about I did have 1 issue with something but I choice not to down or put down the establishment from the same lady that checked me in to the maintenance crew they solved and fixed the issue in reasonable time and manor I can only speak for my experience but odd I got no issues each time .. Thanks to management and friendly service I will continue to visit this location in all future experiences with Best Western. Appreciate the help experience and professionalism I seem to always receive at this location
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February 2024 by Antwawn Branch
I have never left a review in this fashion this is my first time so bare with me.I checked into this hotel on January 4 th Van at the front desk checked me in she went above and beyond on this process even showing me several room types she is a true professional.Moving on after about 3 weeks at this location I was thinking of leaving to go to another work site in South Carolina so instead of paying weekly I started paying daily with no problems.It wasn't until my room was rented out that I had to change rooms at this time and the staff didn't know this I tested positive for covid I went to the front desk and told Lula this I think she is the assistant manager.I told them this because this is my first time having covid and I wanted to alert staff to use caution when cleaning the room because I didn't want them to get sick as well.Well the next morning I receive a text thanking me for letting them know my status but I could no longer pay by the day I was told by Lula I had to pay for a full stay.Meaning however long I thought I would be there I had to pay up front.Keep in mind I had been there over a month to this point.So I told her I don't want to lie because I don't know so she told me I had to leave.I am a huge fan of Best Western and couldn't believe this was happening while I was sick.So I left but I was disappointed on the way this was handled and I felt disrespected when Lula told me it had nothing to do with me telling them I had covid.,They even said it was just a coincidence that they sent me the message to leave right after I told them about my situation.So to some it up I think this Best Western is the worst I think the owners should reevaluate the mangers because this was know way to treat a man that was sick tried to protect staff by disclosing his status and I had spent over $3000 at this location.To the owners of this hotel your staff hides behind the fact you are not part of Best Western corporate and they do as they choose.However Van is very serious and professional you should look into promoting her because shs is truly an engaged employee.Also note this hotel is loaded with roaches I'm adding picture proof.Suggetions to the owner if you want to know what's happening at your hotel pls leave you contact info at the front because Lula etc want give it out .I am a diamond select member and this is the worst Best Western.Thank You A.Branch Sr
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February 2024 by Shawn
Perfect
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January 2024 by Trish Ballard
Right on the beach, centrally located between great restaurants, fast food spots and plenty of grocery and dollar stores around. Very friendly staff. Very clean accomodations. It's a treasured place!
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January 2024 by Luc Beaudoin
Not the fanciest hotel but certainly well located and well maintained. The hotel is not new but offers rooms at a fair price. The included lunch is complete and practical for people who are stopping to sleep and leaving early the next day. The employees are kind and helpful.Rooms: Rather "vintage" as rooms. Ours was clean and well appointed with a kitchenette, 2 Queen beds and a bathroom.Nearby activities: On the edge of the beach.Safety: Well lit parking space.Food & drinks: Breakfast provided in the morning. Very full. Not great gastronomy but very decent for a breakfast.
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January 2024 by Sherry Pardon
My husband and I stayed here in transition because of relocation, this was a late check in. The first room they gave us , both Televisions was broken so they gave us another room. The second room had roaches. The front desk said they would give us another room. We were very frustrated . We only stayed 3 nights and decided to stay in the room. We were just exhausted from moving and just wanted to rest. The breakfast and the service was good. The laundry facility was clean and the washer and dryer work well. But it was not free with the room.
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January 2024 by ANGELIKA
Food & drinks: Incredible breakfast
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January 2024 by Sherry Clark
Large room. Basically clean except for stains on blankets, curtains and dust ruffles around beds. My friend woke up to roach on the wall next to him.
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December 2023 by J. S.
Pretty quick jaunt off the highway in a town that isn't easy to navigate.Rooms were seemingly in the process of remodel and were generally nice and clean.Whatever soap they use, amazing. Loved the smell and want some for myself, lol.The only complaint I would have is they need some sort of strip light along the bathroom transition; a mid-sleep pee cost me a little toe and perhaps the nail. It's not standard to have to step up into the bathroom.Other than that, nice little old school motor lodge type setup that will give you a nice place to sleep off the road, get up and enjoy the next day. Their amenities for pets are some of the best I've seen with fenced in, sodded area that was great for the fur babies.
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December 2023 by Eddie Small
I don't know if you'd call what ocean view offers "charm" but whatever it is about the area, i really enjoyed it. bit of a diamond in the rough, surrounding area is kind of old school beach town vibe. looking forward to booking again next time im in town. free breakfast, beach access, no sweat parking. building a little aged but for the price its not bad
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November 2023 by Ameri-Pilot Services
Decent rooms, fairly clean . Nice little kitchen. Staff was friendly. Beds are hard as a brick. The floor might be a softer option. Some foreigners upstairs talking and yelling really loud. Stomping across floor. Etc. Blinds are broken. Room smells like pee. Rm 122
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October 2023 by Joshua Wells
First, the staff were amazing and extremely helpful. I’ve rarely seen a hotel staff so willing and eager to assist in all aspects of a stay. Can’t say enough about them all.Secondly, the rooms are dated and have a terrible smell. Not what we expected (based on the photos), nor what one should accept when paying for a beachfront room.I would recommend looking elsewhere for lodging if you don’t want your wife to question your sanity.
