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December 2023 by Curtis
Please Navy exchange get rid of them, they don't accept cash. Not a true reasturant. Just shut it down and get a mcdonalds are reasturant that can accept cash.
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December 2023 by Richard Barrera
If I could give 0 stars I would. Tried to order original chicken sandwich with oreo shake and cashier gives attitude and states at start of lunch hour we ant doing no more original chicken sandwiches today. Decided to take my business elsewhere. Don't Recommend or want to return.
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June 2023 by Dwain D.
Customer service is sub par. Every time I go there "we don't have sodas" or we don't have this or that. Fries are always cold....nothing more to add
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May 2023 by Its Drako
a lady with a receding hairline took my order, and she told me that the ice cream machine was down, even though she just gave a customer ice cream. has to be the most racist stuff ever
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May 2023 by Curtis Rush
Went there at 930 in the morning due to staff not showing up the manager said they were close. Just get rid of this place and replace with another burger joint. They dont have any employees.
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May 2023 by Zack C
Poor service. Lady working at the register is lazy and has a poor attitude. Got my order wrong too, i didn't notice until I had already left.
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April 2023 by Cassandra Rush
I shouldn't have to go to the counter twice for someone to just not put mayo on my burger. It wasn't even as bust as a normal restaurant. Cashier was nice. Person handing out the food was nice. Just frustrating, didn't even want it afterward.
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April 2023 by Straight Outta Judah
Not bad for a burger spot in a mall, BK will always be a favorite of mine.
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March 2023 by Todd P
Food cold..girl up front didnt listen to me. She sat and tapped on screen for 3 mins then said whst number did you want. I was like it not a number, i would like the spicy melt combo. Then she rung me up for just the sandwich. I corrected her, she had an attitude when i did. After she took my order order she was on the front line on her phone. From what i can see on cleaniness the front was in bad shape with fries and sauce cups up there. Never coming to this location again off of my first experience here.
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March 2023 by JigglyJello
Don’t go here, slowest and most non-caring workers of all time
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March 2023 by FullMetalRaven
This place sold me a quad burger with the wrong meat and the wrong bread. The way they made my burger was the same as that of a quad burger, but the meat was small and the bread, too. I didn't notice this when I ate it, but when I saw another customer's burger and saw the difference in size as I was leaving, I was disappointed, and the realization that I had been ripped off by this establishment... Also, prior to ordering my burgers, I stood by the counter for 10m with no other customers standing by before I could make my order. Horrible service. I'm never eating in this place again. The lady at the counter wasn't polite or friendly at all. After I got my meal, I thanked her, and she ignored me. Horrible service. I hope they close!
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March 2023 by Surreal
Easily the worst service in the Norfolk NEX. Every other restaurant serves customers 3-5x faster during lunch time. I think the person working the register feel asleep twice while taking my order. The manager even came out looked at the line waiting to order and went back in the office.
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February 2023 by david zhu
Burger King inside NEX food court. Ordered a Chicken Jr and Double Cheeseburger (value meal all the way!); food came quick and delicious. No complains; not sure why all the bad reviews at this particular BK franchise location. Been going about 2 times a year for the past 5 years now, been standard, steady level of service. Parking is shopping center style (may need to park a bit further during busy hours due to amount of NEX patrons)Parking: Large shopping center parking lot but can still be difficult to find parking during busy hours
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February 2023 by Joseph Ballard
6:44pm and they say they are closed……….because their operating hours are until 7pm. Maybe change your operating hours to actually reflect the times that your employees actually care to perform their jobs until?
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December 2022 by Destiny Linderman
Phone line doesn’t work and I got 4 kids chicken nugget meals, none of them had chicken nuggets. I know you guys were close to closing but seriously? How do you manage to miss 16 nuggets??? Going to have to go back out to McDonald’s so my kids can have dinner and spend extra money to make up for your mistake. Not happy.
