Crystal Nails is a clean and cute salon with a serene, relaxing atmosphere. Many customers find the nail technicians to be amazing, professional, and tremendous, offering phenomenal attention to detail. Reviews highlight comfortable, relaxing service that results in natural-looking nails, with specific praise for acrylic nail services. However, some customers report issues with wait times and service order, feeling their time is not valued as the salon does not always follow the sign-in list. Experiences with individual technicians can vary, with some highly recommended while others receive criticism for mistakes. Overall, many clients are very satisfied and plan to return regularly.