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June 2025 by Thalia Hinds Adams
The customer service was very exceptional and friendly and it was a very nice environment and the team members were very helpful I definitely will come back again it's a wonderful atmosphere to shop in
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June 2025 by Sandra Douros
If there was a zero that's what I would give them it is the most unprofessional pharmacy with people handling people's medications I have ever seen in my life they ignore people who are waiting to be served. There was a lady worker standing right in front of me as I was trying to drop off my free prescriptions that were on the counter clearly in her view when I said is this where I drop off my prescriptions.
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May 2025 by Ani Bray
Meet the most entitled and rude worker at the drop off area today at 10 am. She was white, blonde, skinny, in case anyone is having similar experience.
I was unable to manually change a prescription on the CVS app and after doing some research the best alternative I found online was to go in person to my nearest CVS. I went in store looking for a solution to my problem and this woman kept giving me one word answers. I kept trying to redirect my questions to see if I could get better answers but she still maintained the same horrible attitude during our interaction.
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May 2025 by Jennifer Shelley
Forget calling and trying to talk to someone on the phone because all they do is transfer you to voicemail even if you’re a doctor. When you try to talk to the front desk and ask them to transfer you to the pharmacy, you wait for over an hour, trying to get someone on the phone.. They are very unprofessional and the worst Pharmacy I’ve ever dealt with in my life. Being busy as one thing, but and treating people like they don’t exist is another. I don’t know why pharmacist think that They control everything but in case they forgot they are there for one thing and that’s the put the pills in the bottle and hand them to the patient. They need to have more compassion and better customer service.!
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March 2025 by Julie Rochefort
Getting prescriptions from the drive thru and inside is ridiculous. 5 cars when I got in line and after 30 minutes I’m still 3 cars back. What is going on?!? Slowest service everrrrrr!
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March 2025 by Pamela Wilmore
I have moved all of my mothers RX to Walgreen's. You call, leave a message and either they don't call or it takes 2 days for a call back. Last straw was my mom needed to start an important medication & we waited for 7 days, unacceptable.
The young lady at the register always looks like she doesn't want to be there (sour face) even if you smile.
Do a better job serving your senior customers, they need their medication on time.
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March 2025 by Juniper Harper
The majority of the staff there are very professional; a few are not. Unfortunately, they may be understaffed. I find using the app extremely helpful, especially at this location. It seems lately that there is a long line both inside and outside the drive-thru between 5 p.m. and 9 p.m. I highly recommend going in the morning. Now, there are times I have to fix my insurance because of x, y, z. I find it easy to ask the pharmacist what the system needs to be very specific. Then I call the insurance company (which is located on the back of your card; it is usually an 800 number), speak to an operator, and tell them what the pharmacy needs to process it. It may take time, but it will be done. Then, when I returned, everything was all set, and I went on my way.
Ps. Call your insurance and ask for a Care Coordinator. Let me tell you they DO help with everything including your medicine. Period.
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February 2024 by KS Zenzel P.
Pharmacy: Not quick, never easy if you take maint meds. They excel in picking low hanging fruit, but if any effort is required, forget it. This previously 24hr store was caught lying to patients with controlled substance scripts like me, with advanced arthritis. I would arrive at 5am on day 30 of my 30 day supply and request a refill. I was told the med was out of stock? Multiples we're out of stock simultaneously??? Then at 7am I would get a text at work and the Rx magically was ready for pickup?? I sure as hell did not sign up to be lied to. There is a big difference between a Business Policy and the Code of Virginia. Only a handful care and stick around. The others are not marginal, and it seems the bench warmers all work the same shift. I remember when they had a modecum of empathy, would not have walked out on patients. We could trust them, and rely on their integrity. Now that trust is a faulty App, probably a execs kid was thrown a bone. It's a cluster F, and the minute clinic thing crashed and burned because nobody wants to talk to an RN or LPN in a white stall, no privacy, HIPPA suit anyone? It's degrading for both. I also thought it was telling that the never maintain the buildings exterior, and rather than clean, they refit the store on the regular. But you get to know neighbors like speed dating while in the long line. And statistically that kind of exposure to a conservative 20% who have COVID or one of many flu strains. This store needs to have a retail pharmacy where they will at minimum ANSWER THE PHONE.
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January 2024 by Susan P.
The CVS on Hampton Blvd pharmacy has really gone downhill. Their are long lines of people waiting to pick up prescriptions. I had to wait almost ten days for an inhaler for asthma. I called several times. One of the pharmacists told me that the website information is inaccurate. Another told me that my prescription would be ready the next day. When I went to pick it up, the pharmacist told me that it was still being processed. When I said that I didn't think my health needs were being met, he told me not to complain. Then he looked under the counter and my prescription was there. Management really needs to look into what is going on with this pharmacy. I have been going here for years, but if I have one more experience like this, I am moving all of my prescriptions somewhere else.
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October 2023 by Sonia M.
CVS as a company has public restroom. However at this location we asked a lady for the key to restroom and she frustrated sent us to the front. When someone came the first question was "Are you waiting for prescription?" Then when we explained we just needed to use restroom she answered w/ attitude "Do you have prescription?" "Only prescription customers can use restroom!" We even suggested buying a product no problem. Still rudely said "No! Are you picking up prescription!?" ...We just didn't bother anymore and calmly left. Terrible customer service...
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October 2023 by Richard H.
The Little Creek CVS is very quick if you go inside and get your prescriptions, they know how to keep it moving. The drive thru is always busy, so you don't know where you will get stuck in line, at least it's open. NOTE: Never use the Lafayette location again this is the worst Pharmacy in the area and should be closed.
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September 2023 by Special J.
I don't want to give the drive up pharmacy any stars! They are terrible. Every attendant either had an attitude or no customer service experience. They close earlier than what's listed, they never have prescriptions ready when they say the will. It's piss poor performance. It's sad.
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January 2023 by Vegan V.
They used to be terrible but have definitely revamped the place! There are still a few inventory carts hanging around but at least the shelves are fully stocked, if not they'll check the system for you and let you know when the item is due to be in stock. My only complaint is that they only have two tampons... like, you have a choice of A or B and that is it. Not two brands, just regular and super. I have been in multiple times over the last few months, still only two. I think the store must be run by a man. Other than that they're great and well stocked!
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November 2021 by Molly Stevens
Literally been on hold for the pharmacy for close to 30 minutes and still no answer. I understand it’s busy but this is just ridiculous.
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October 2021 by Sarah B.
This place is absolutely horrible. I came a week ago for my script and they didn't have the medication in stock despite notifying me via text that it was ready for pick up. I was turned away and told to come back sometime after thursday when they get it shipped to them. I got another text saying it was ready for pick up. Now they are saying my script is inactive and i'll have to wait until they hear from my doctor. I've now been without my medication for over a week. The pharmacist (i think it's a sub, but not sure. short, wide, white dude) was disrespectful and wouldn't allow me to speak and just walked away from me without explaining why my medication wasn't able to be filled. This was after waiting in line for 45 minutes. I even called ahead of time, twice, to be sure everything was ready and no one answered. I was on hold for 25 minutes and then hung up because i knew it was pointless. I will be switching pharmacies asap. This is not the first time this has happened. Do not waste your time. Only silver lining was the kind, apologetic pharmacy tech that helped me tonight. They rest of them are clowns.
