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February 2024 by KS Zenzel P.
Pharmacy: Not quick, never easy if you take maint meds. They excel in picking low hanging fruit, but if any effort is required, forget it. This previously 24hr store was caught lying to patients with controlled substance scripts like me, with advanced arthritis. I would arrive at 5am on day 30 of my 30 day supply and request a refill. I was told the med was out of stock? Multiples we're out of stock simultaneously??? Then at 7am I would get a text at work and the Rx magically was ready for pickup?? I sure as hell did not sign up to be lied to. There is a big difference between a Business Policy and the Code of Virginia. Only a handful care and stick around. The others are not marginal, and it seems the bench warmers all work the same shift. I remember when they had a modecum of empathy, would not have walked out on patients. We could trust them, and rely on their integrity. Now that trust is a faulty App, probably a execs kid was thrown a bone. It's a cluster F, and the minute clinic thing crashed and burned because nobody wants to talk to an RN or LPN in a white stall, no privacy, HIPPA suit anyone? It's degrading for both. I also thought it was telling that the never maintain the buildings exterior, and rather than clean, they refit the store on the regular. But you get to know neighbors like speed dating while in the long line. And statistically that kind of exposure to a conservative 20% who have COVID or one of many flu strains. This store needs to have a retail pharmacy where they will at minimum ANSWER THE PHONE.
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January 2024 by Susan P.
The CVS on Hampton Blvd pharmacy has really gone downhill. Their are long lines of people waiting to pick up prescriptions. I had to wait almost ten days for an inhaler for asthma. I called several times. One of the pharmacists told me that the website information is inaccurate. Another told me that my prescription would be ready the next day. When I went to pick it up, the pharmacist told me that it was still being processed. When I said that I didn't think my health needs were being met, he told me not to complain. Then he looked under the counter and my prescription was there. Management really needs to look into what is going on with this pharmacy. I have been going here for years, but if I have one more experience like this, I am moving all of my prescriptions somewhere else.
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October 2023 by Sonia M.
CVS as a company has public restroom. However at this location we asked a lady for the key to restroom and she frustrated sent us to the front. When someone came the first question was "Are you waiting for prescription?" Then when we explained we just needed to use restroom she answered w/ attitude "Do you have prescription?" "Only prescription customers can use restroom!" We even suggested buying a product no problem. Still rudely said "No! Are you picking up prescription!?" ...We just didn't bother anymore and calmly left. Terrible customer service...
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October 2023 by Richard H.
The Little Creek CVS is very quick if you go inside and get your prescriptions, they know how to keep it moving. The drive thru is always busy, so you don't know where you will get stuck in line, at least it's open. NOTE: Never use the Lafayette location again this is the worst Pharmacy in the area and should be closed.
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September 2023 by Special J.
I don't want to give the drive up pharmacy any stars! They are terrible. Every attendant either had an attitude or no customer service experience. They close earlier than what's listed, they never have prescriptions ready when they say the will. It's piss poor performance. It's sad.
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January 2023 by Vegan V.
They used to be terrible but have definitely revamped the place! There are still a few inventory carts hanging around but at least the shelves are fully stocked, if not they'll check the system for you and let you know when the item is due to be in stock. My only complaint is that they only have two tampons... like, you have a choice of A or B and that is it. Not two brands, just regular and super. I have been in multiple times over the last few months, still only two. I think the store must be run by a man. Other than that they're great and well stocked!
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November 2021 by Molly Stevens
Literally been on hold for the pharmacy for close to 30 minutes and still no answer. I understand it’s busy but this is just ridiculous.
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October 2021 by Sarah B.
This place is absolutely horrible. I came a week ago for my script and they didn't have the medication in stock despite notifying me via text that it was ready for pick up. I was turned away and told to come back sometime after thursday when they get it shipped to them. I got another text saying it was ready for pick up. Now they are saying my script is inactive and i'll have to wait until they hear from my doctor. I've now been without my medication for over a week. The pharmacist (i think it's a sub, but not sure. short, wide, white dude) was disrespectful and wouldn't allow me to speak and just walked away from me without explaining why my medication wasn't able to be filled. This was after waiting in line for 45 minutes. I even called ahead of time, twice, to be sure everything was ready and no one answered. I was on hold for 25 minutes and then hung up because i knew it was pointless. I will be switching pharmacies asap. This is not the first time this has happened. Do not waste your time. Only silver lining was the kind, apologetic pharmacy tech that helped me tonight. They rest of them are clowns.
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September 2021 by Myron Santos
very nice and accommodating staff
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August 2021 by Gee K.
Nasty location staff are lazy and unprofessional..crates and crates full of out dated products and no customer service what so ever!!! Stay out of this nasty CVS!!!
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June 2021 by Alexus Danielle
They NEVER answer their phone at the pharmacy. You can tell when they keep turning the ringer off then eventually they just disconnect you. I’ve been on the phone about half an hour now just trying to confirm some Rx info. WORST CVS EVER!!
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June 2021 by Exi Tnow
They NEVER answer their phone at the pharmacy. You can tell when they keep turning the ringer off then eventually they just disconnect you. I’ve been on the phone about half an hour now just trying to confirm some Rx info. WORST CVS EVER!!
Seriously though, answer the dang phone! Find someone who can just take the phone calls if y’all are “so busy”….
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December 2020 by Yolanda Jeter
very bad service and they are not respectful..i wouldn't recommend this store to no one.
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May 2020 by Tony C.
They be doing too much! They like to play phone games. Have you on the phone on hold upwards of THIRTY MINUTES! Then answer and hang up! I will never use this one again. They seem to have more customers than they can handle!
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April 2020 by Anita O.
the girl at the register very heavy rude when I was going to pay I asked for the manager and he said it's me I left everything lying around and I left