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August 2023 by Jeraud Norman
Staff was really nice. Rated 4 stars but feels more like a 3 star. Just didn't feel clean as it should be. Wouldn't stay again. Virginia Beach double tree is much better.RESPONSE TO MANAGEMENT 8/10/23Appreciate the response. I live in the area. My AC went out and needed a place and chose doubletree. The first night we came in at 1am and that stay felt much better.Our AC went out again the next day and we came back and it wasn't great. Not to mention we had ants crawling on us while we were on the bed. I was supposed to get a call from the manager.
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August 2023 by Emily Hudson
Rooms will be better after renovation. I hope. Furniture was very outdated and broken. Hopefully the mattress will be updated. They were very uncomfortable. The linens need to be replaced. I had a washcloth that looked 20 yrs old. We had our pet with us there for 4 days and the poop trash bin was never emptied.All of the waitress in the restaurant were amazing. And the food was great for breakfast and dinner. The staff at the front desk was ok. We had an issue with charges for breakfast and one girl just blew us off and it was never corrected. She was friendly just not helpful.
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August 2023 by Corie Wilson
Are usually stay at this hotel and it's pretty much perfect but this time I had a bad experience. My first room smelled like mildew so they moved me and they had a rapid response team to go inside and figure out what was going on with the smell, but the second room that I was moved to, the sheets were stained. I didn't notice until it was time for me to lay down. I'll check the sheets of every hotel that I lay in. It had gotten late when I check them so I didn't bother to ask for a room change or to have the sheets changed because it was already late.
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August 2023 by Lakita Green
The beds we slept in were the worse I've ever had at any hotel. The mattresses were extremely cheap and flimsy. I was in total shock that the Hilton had these kind of discount mattresses. It was an uncomfortable stay. The hotel itself is gorgeous. The young man that worked at the front desk the evening of 8/5/23 was amazing but if you are not comfortable it makes your trip bad and you want to end it early to get to a more comfortable environment. We could barely sleep because of those beds that had poor quality and made noise.Noteworthy details: It is located right off the highway and near several restaurants and shopping places.
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July 2023 by A L
One night stay. Its decent for it's price range and the hotel has seen better days. The rooms are newer and clean. The rest of the hotel is under renovation which should help as it needs a face lift. No issues with construction noise for our stay.Separately we were put next to a noisy party room but the front desk clerk, Chris, was very nice to switch our room for us without issue. He was also friendly and helpful when we checked in late at night. Kudos to Chris.
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June 2023 by Thu-Nga Ortega, DDS, MAGD
This is a 4-star tier hotel that we were staying the night at on our way to Virginia Beach. The room is average size. The actual room and bathroom have been renovated. The room is questionable in terms of cleanliness. Carpet has random stains and I can't trust that I can walk on the carpet barefooted. The hallways and public bathroom in the lobby is extremely smelly and dirty. The elevator shows the age of this place. The common area looks like it needs a renovation and looks very old. Lobby bathroom needs to be renovated to make the first impression better. Common area needs to be updated. This hotel looks like it was a nice place back in the day 20 years ago but it definitely needs a renovation.
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June 2023 by Bloo Singleton
When I say I just checked in and I’m already agitated that’s an under statement, I’m writing my review at the Ruby Tuesday down the street because the bartender after being asked do I wait to be seated told me that a sign (which I saw) stated wait at the hostess stand. Well I did 5 minutes before asking her that only to wait another 5 and left. What’s the purpose of having $60 (2 rooms & 4 people) and can’t use the credit. Paying $450 is a bit much if the service is below standards. But I changed it to one night so I’ll deal with it and stay somewhere else next time I return.
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June 2023 by Kymmi Dell
We had the pleasure of staying here recently. The renovations are beautiful and the staff is top notch. We would like to thank night manager Chris and front staff member Marquis for their professionalism, courtesy and graciousness. They both went above and beyond to ensure that our visit was wonderful. They both shared restaurant and entertainment suggestions. It was a very busy weekend for the hotel, but we were always met with a smile and a cookie. I cannot say enough, how much we enjoyed our stay. Thank you again Chris and Marquis for your exceptional service.
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June 2023 by Alabaster Fantasia
Good hotel. The elevators were a bit old and run down - but they're currently working on them - so I'll give them a pass there. Otherwise, the rooms was clean, well put together, and the hotel in general is very nice. I've no arguments.
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June 2023 by Chris White
The people at the front desk were awesome! They were friendly and helpful with my requests. They have a good location, right off the highway, but it is a little tricky getting into because of the traffic pattern on Military Highway. The room was good with an updated bathroom but the furniture had not been updated yet.
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May 2023 by Linda Gray
Renovations look nice. There is a faint smell of paint still in the hall. Only one elevator worked and it does not look like they were included in the first round of renovations. My guess is they’re next? The hotel is pet friendly but I didn’t expect to see hair in my room on the chair. I love fur babies but… The room was presentable but not clean. Crumbs on the desk chair, stains in the carpet, plastic spoons behind the dresser, broken iron, outlet not working, missing lightbulb from the lamp and the bathroom has poor lighting and low pressure in the shower. Very convenient location, shopping nearby, parking and friendly front desk staff. The restaurant was not busy and the waitress was very friendly. The food was okay. Most importantly make sure your room door closes properly. Mine didn’t. The engineer came up with a power tool, tried to fix it and eventually just gave up. Didn’t say a word, he just left.Nearby activities: Shopping very close including a premium outlet
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May 2023 by Antoinette Evans
I chose this hotel because my family was hosting an event here with one of the banquet halls. So I did not do my normal due diligence and check reviews. But I wasn't disappointed.It's not a newer property they are doing renovations. The elevator needs some attention.But I would like to say some staff there made my stay excellent. Marquis at the front seat was helpful and professionalfrom the time I called from the airport requesting the shuttle and at check in when I arrived. Jimmy from housekeeping was helpful for our needs. A lady first name starts with I she was helpful during checkoutThe banquet staff was helpfulI saw so much efforts on behalf of the staff and I really appreciate thatEvery request was accommodated.You just wanna feel great on vacation. My only real complaint was the tv satellite. The room was cleanAnd the shower was nice and hot.And the breakfast ($) was good. The airport shuttle service was quick and efficient. And lots of nearby restaurants. Thank you Doubletree. Everything we needed from a hotel we received
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April 2023 by Traci Walsh
The rooms are being renovated so they lack a few things but the beds are so comfortable and the cookies are fantastic! The location is great and convenient. There wasn't much noise and the rooms were spotless! Shower pressure wasn't amazing but it was still a good shower. Front desk guy was a complete j*** though so I probably wouldn't go back again.
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April 2023 by J Smiles
There is MAJOR construction going on in this hotel and they choose to remain open during it which wouldn't be a problem if there weren't so much noise, random doors all over the place, paint chips, wood boards, buckets, and other construction material everywhere. The elevators (only one of which was operable) and stairs were also both very dirty and unavailable at the same time from 11:00AM -3:00PM due to the work being done.The staff that I interacted with was very kind and professional. Inez at the front desk was very friendly and Joe in the bar makes the best Malibu Bay Breeze.
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March 2023 by Jonathan Mosher
The hotel needs to be closed for the duration of renovations. Our room stank of mildew, the sink clogged, towels had holes in them, the elevators looked old and beat up. I could go on. Some exterior doors lock at night where not even a room key would get us inside. This is supposedly for security, but when we walked in the front entrance then no one even acknowledged us.The construction work was constant from early in the morning to late at night. The front desk staff was kind, but 5 minutes of pleasant treatment doesn't make up for everything else. There are no convenient stairs, only one emergency exit or a set of stairs at the complete end of the building.
