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January 2024 by D Anderson
Gray’s Body Shop ReviewI took my vehicle to Gray’s Body Shop for collision damage repair the very 1st week ofSeptember 2023. JR (Owner/Co) advised me it would take three (3) weeks to complete thework. At the end of the 3 weeks, I was notified it would be another two-week delay. I wentby the shop two weeks later on the date that he told me to return and was told it would beanother 2-3 weeks. At the end of those 3 weeks, I went by to pay for and pick up my vehicleand it still was not ready. I questioned the shop as to why there had been so many delays.I was told it was due to other client vehicles being ahead of me which was not what I wastold initially before I dropped off my vehicle. The professional way to handle this wouldhave been to tell me upfront how many people were ahead of me and tell me they could notgive me an accurate completion date and let me make the decision if I wanted them to dothe work or find someone else. I use this vehicle for business purposes and each week itwas out of service affected my revenue, but I still remained understanding and extendedgrace in the matter. However, they added insult to injury when they called me last Friday,January 12, 2024, and said that my vehicle was ready for pickup and that I needed to pick itup that same day or a $50 fee would be charged daily. I advised the owner I was handlingbusiness matters and would try to get there Monday, January 15, 2024, to pick-up thevehicle. On Monday, they called and asked me what time I was arriving to get the vehicle. Iadvised them I had some things come up and I would need to pick up my vehicle the nextfollowing Monday. I asked them to please allow me some grace like I extended to theirbusiness. At this point, JR (Co-owner) told me I was giving him excuses and that he’srunning a business and he needs to be paid when the work is complete. He went on to sayhe was going to charge me $50/day until I picked it up, starting Friday, January 15, 2024. Idropped everything I was dealing with and arrived at 8am on Tuesday morning, January 16th,to pick up my vehicle which further caused me to have to cancel appointments with othervendors that had been previously scheduled. Their sign states an opening time of 8am;however, they arrived an hour and seventeen minutes late, finally opening at 9:17am. Inclosing, they kept my vehicle 4+ months over the scheduled completion date. They werenever proactive about contacting me with delays, rather I had to leave my business and goto their shop many times to find my vehicle wasn’t ready. They were not reciprocal inunderstanding about my schedule as I did their delays and they actually threatened tocharge me late pick up fees. Bottom line, they were more concerned about making moneythan creating a long-lasting customer relationship with someone who has given thembusiness for over 9+ years. I will never use them again, nor would I recommend them toanyone in the Norfolk, Virginia area or surrounding counties. I am very, very displeased withtheir service and more than that, they have lost a valuable customer.
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March 2023 by Cubscouts Pack 382
This place had my vehicle for WEEKS! Called me names and the body work was shotty at best. The doors had gaps. The bumper didn't even align properly! "We only do what's on the estimate." OWNER! If I could give ZERO I would. I don't know how this man stays in business. Never use this place!
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February 2023 by Stephen Thomas Jr. (Internet Entrepreneur)
They do good work. I strongly recommend
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December 2021 by ROY BEE
Excellent workmanship. Very fair pricing. A pleasure to do business with. I went there based on reviews. Glad I did!
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August 2021 by Wanda Beasley
They fixed my daughter's car and it looks brand new. No one would ever know it was damaged without checking the appropriate information. We would definitely use their services again (if needed) but prayerfully no time soon!
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September 2020 by Alisha
Awesome and quality service! I have been here a few times and they have always have great customer service!
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May 2020 by connie moore
They are very friendly and they helped me out i just come up here and they are working on my truck i would come back here agine
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December 2019 by Natasha White
Please go somewhere else cheaper is not always better.
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August 2019 by Ukana A. Rollins
Wonderful work. My bumper on the car, looks good.
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January 2019 by DaijaChanel
This place is horrible, I recommend no one to go to this auto body shop. I got in a car accident in September, I have went to them trusting them to fix my car. Got it and they temporarily fixed my vehicle. My hood wouldn't open I went back to them to, they blame it on me, made me pay for it. Turn around again my hood still wouldn't open, this time around I went to someone else, he gotten it open and they have put electrical tape on it to hold the latch in place. Which is not fixing the issue, if the latch of my vehicle needed to be replaced they should have recommended it but they didn't. They put this temporary hold on it for me to continue to keep coming back. Thinking they can get over a young female, if something happens to your vehicle PLEASE PLEASE DO NOT GO TO THEM THESE PEOPLE ARE HORRIBLE ! I also have pictures to prove what they did, ridiculous!
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November 2018 by Lavonia H.
This is the worst body shop in the world! The owner can't give you a definite date as in when the work will be complete! They charge way to much! They get their auto parts from the salvage. When I took my car there I had no tint on any of my windows, when I finally pick it up I have one tinted window! Really bad business!
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November 2018 by Alexis Albritton
Shady business practices. Do not trust them!
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October 2018 by Tea Kea
Never again ...went here to avoid getting beat in the Pockets but hoping for a fair price...They held my cousins car for weeks waiting on "parts" and charged him to get his car repaired like theyre Meineke or Firestone. Go elsewhere.
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October 2018 by JohnF Corrigan
Grays Great!
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October 2018 by Matrix Construction
Great job!
