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August 2025 by Shelby Warren
I have come by three times in the past two weeks & all three times the store has closed early! Today, Saturday August 30th, the weekend before school starts, the store closed at least 3 hours before it was supposed to! I got here at 6:08pm & they’re supposed to be open until 9pm on saturdays. I have a return to make & if I’m unable to because this store never sticks to the hours on google I will be highly unhappy.
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July 2025 by Ess Kay
It’s been a few weeks now that we visited this store on a weekend… Khalo was extremely supportive. He told us of wonderful discounts and we ended up buying more gifts ( women’s bags) than we needed to.
I really enjoyed my shopping experience because of Khalo’s positive vibes and attitude… He is a Real Keeper, MK🤩!!
Chloe, at the counter was very helpful too.
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June 2025 by Tonette Walker
I went looking for my Dad a birthday gift!
There was a wide variety of tees, shirts and caps in different colors to choose from.
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June 2025 by Mista Ree
I would have given this five stars if there were more employees helping people on the floor. I've been there a few times and the only person doing anything is one cashier, maybe two. I would spend a lot more money there if I could get more help on the floor.
All the employees do seem to be nice and helpful when they get the chance. They just need more people.
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June 2025 by Leela Kirthan
Its the worst customer service ever i had from the manager itself (young white lady) she was very rude i went there during Christmas time and bought stuff of $200+ worth and the guy at counter was so nice and polite but he forgot to put all my stuff in the bag he missed one bag so i have to go back next day in the morning they said manager will be here shoeless she came after 20-30 mins wait time and later took the receipt and my bag to check on camera and came back after another 20-30 minutes my 4 month old baby had an appointment snd i have to cancel due to this finally she gave my missing bag and not even asked a apology and on top of it she snatched bag from my hand and took the gift bag saying you didn’t pay for it, cashier was supposed to charge and he didn’t i didn’t realize either untill she asked she acted like we got everything for free and never paid for it
Im never ever returning to this MK stores anymore i think due to this kind of poor customer service and rude managers they closed in the lynnhaven mall good luck with the kind of manager you’re having definitely you will close this store too very soon
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June 2025 by Nicole Spain
Very nice service!
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April 2025 by Abbigail Bentley
Amazing store, beautifully set up and very aesthetically pleasing to the eye. Chris was the BEST sale associate and helped me immensely pick out the most perfect gift for my new sister in law. I could not ask for a better experience while shopping and I will be returning to shop again as soon as possible
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February 2025 by Jeremiah Willis
I came into this store to buy my wife a birthday present yesterday straight from work, I am an industrial mechanic and by no means was I the best dressed person in the store, but I am still a customer. I wandered the store for 10 to 15 minutes with my phone in my hand looking at a picture trying to find the purse that my wife said she liked. 3 of the store associates walked past me like I was invincible multiple times. I was not helped until I approached the country and once I was helped it was like I was bothering the associate that I asked for help from. Once I was shown where the bag was I was left alone as if I had some infectious disease. I picked up a matching wallet and proceeded to the checkout counter. I stood at the counter for 3 to 4 minutes without 1 glance from the 3 before mentioned associates, and was only helped because another customer in the store had asked for some help with something that they had behind the counter. This is the most disrespected I have ever felt in any store ever in my life! I will never spend my hard earned money with this company another day in my life! I would much rather go to Coach or Dooney and Bourne or hell even Louis Vuitton than spend my money with this company.
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December 2024 by Delena Betancourt
Khalil and Shahad make my shopping experience enjoyable every time I come to the outlets! They're easy to talk to and they always go out their way to make sure I get all the help I need. It’s always a good feeling to know that they’ll be there when I stop by. Thank you again for your dedication to Michael Kors for so many years
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October 2024 by William Harris
My wife loves this store
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October 2024 by Kelli Hogwood
Most unwelcoming MK store I’ve ever been in. I stopped in yesterday, I wasn't greeted, nor was I asked if I needed any help. I walked around, and looked at the entire store. I went back to things I liked a few times. One worker was helping a man so I wouldn’t have expected her to stop helping him to help me. The other worker walked past me multiple times, and looked at me as if I was beneath her. At that point I decided I wasn’t even going to ask about the pair of boots I was interested in, and left the store.
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April 2024 by Alfreda Quick
Outstanding and superior service.
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March 2024 by Katrina Stewart
Hello, I have been buying Michael Kors handbags since 2000. I have always had an awesome shopping experience in Williamsburg. I was really excited when I heard we were getting an outlet in Norfolk. My experience this afternoon was not good at all. I was looking at the beautiful handbags for about five minutes before I saw a sales lady. I understand that other customers were probably being waited on. When I saw the young lady, she said hello, but continued to walk past me and ask another customer if she needed help. Needless to say, I will be driving to Williamsburg where they treat everyone the same.
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December 2023 by Michelle Black
Had a wonderful experience shopping with associate Shahad. She was so helpful and very attentive. She absolutely went the extra mile for us and we really appreciate it! Thanks again to Shahad, Merry Christmas!
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December 2023 by erika barrera
Its horrible when Im trying to get a dress and they have a women on the corner inside the store making a live for tiktok and sale the clothes to the viewers of the video the lady is trying to put on the clothes in the store and she’s in the way and you can’t even shop and your own liking and and also asked me to say hi to the camera and I politely said no thank you and it was very uncomfortable.
