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December 2023 by J S
The room is clean, but the heat doesn't work and the tv remote batteries need changed. For those traveling for the reserves I recommend staying off base if you can during the winter months.
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November 2023 by Bill Little
room was clean and comfortable. Front desk staff were courteous and helpful. I think the inn should consider cleaning rooms more often. mine only got cleaned twice during my 1 week stay.
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August 2023 by Tim
Rooms are stuffy, A/C frequently goes out. Fan that was supplied barley moved the air. One ice machine for the whole place and ots in the lobby. Condition of the building and elevators are poor at best. The place is a huge collection of safety violations! Would recommend finding a way to stay out in town! The photos are of some of the exposed areas around the entrance and the stair well I had to use to get to the parking lot because power had went out the night before at midnight and still hadn't been restored by 7am the morning I left.
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July 2023 by M R
Front desk and Housekeeping staff are very accommodating. But this place is by far the worst Gateway Inn. First room had no AC just like 80% of the rooms (according to the housekeepers). Moved to another room with AC but with bug problems since it’s on ground level.
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July 2023 by Thalia Bustos
Absolutely horrific.I have never gotten warts before but walking barefoot on these floors is disgusting.Room service is lazy, they rarely wash towls and blankets. I found that instead they fold a used dirty towl.And the cherry ontop A/C does not work.Dont stay here.
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July 2023 by Ashley Brooks
If I could give 0 stars I definitely would. The AC was broken and it was 70+ outside. We sat in our car at midnight just to cool down. Called the front desk and was told they would put in a trouble ticket… which I assume just went into a queue with lots of other trouble tickets. Not impressed.
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June 2023 by jp cia
The worse experience of checking in to a hotel in my life! Arrives late on AMC flight ....call UBER to take us to check in Building....Front desk informed US we were in another Building 5 miles away. Exhausted and tired, we called UBer again.....costing US another $11.43, Uber was late...took a taxi to ELY Manor....costing US another $10, UBer still charged us, cost us a total of of $30 for this mess! YOU NEED TO INFORM PEOPLE OF WHAT BUILDING THEY ARE STAYING IN! horrible experience!
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June 2023 by EL 305 Entertainment Reviews
You can't connect your device to the TV, because you are not allowed. Room was extremely hot. Glad I didn't have to stay long. Would give no star if I could.
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June 2023 by Dominic L.
It would be amazing to say I could give it 3-4 stars. But between the pests in my room, and the AC not working, and my TV unable to play anything on it, I don't see what's good other than a place to sleep. I really wish a hotel I was paying for would treat me better
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February 2023 by Travel Battle Buddy
You cannot control the temperature in the room so you will sweat most nights when the boiler is on for winter season. I often try to cool the room down by opening the door and window. The road noise is unbearable at times and they use Gilbert street as a drag strip on occasions.The staff are mostly great. They do a good job in the rooms and most seem to enjoy their jobs. The sheets and pillow cases were mostly stained with bodily fluids so I purchased some at the exchange.You will have extremely poor wifi and extremely spotty cell service.
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December 2022 by Johaza Adan
Wifi is terrible. It's spotty at best. So, it made taking remote classes and other obligations impossible. Phone reception is terrible in the building too. The rooms are old and dated. The thermostat looks like one of those old mercury having ones. It makes a loud hissing noise and you can't control it. There's just an ON and OFF switch but makes no difference in the room temperature. So, I'm freezing. The room wasn't cleaned properly. I walked into the bathroom and found hair and a used shampoo bottle. The water would randomly come out yellow. There's also a mildewy smell all over. Also, the whole place is trying to go cashless but they still have cash/coin only vending machines. So you're out of luck if you need laundry detergent or want to buy a drink. Their drink vending credit card machines don't totally work. Finally, the door took some effort to open and lock. Makes me take back all my USAF lodging critiques.EDIT:I accidentally left some VERY sensitive PII documents in the room I stayed at and have been trying to contact them for over a week now. Four times I've called and been told the manager is who would have hold of such sensitive found items. Despite numerous attempts and voicemails to reach Joyce T. no one has called me back. This place is definitely lacking.
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December 2022 by Patricia Jones
We were really far back and the water pressure was crazy and so was the temperature it would good one minute then next you could swear you had 3rd degree burns but other than that it's a great
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December 2022 by Stephen Morgan
No heat in room but there is a space heater in the closet. Lumpy bed. Only saving grace is it’s on base so you don’t have to drive. Worst Gateway Inn I’ve stayed at in my career.
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December 2022 by John Luis
Bottom of the list for Navy Gateway Inn and Suites for me. The entire main building is a cellphone dead zone and even the power went out several times. Wifi provided was weak and intermittent. My toilet barely worked and when I called, the lady literally told me they had no other rooms to offer.The only positive for this place was thr staff. They are friendly and courteous even if they couldn't be helpful in solving problems.
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December 2022 by keife duffy
The one star is for customer service. The rest of my visit was an absolute wreck. From rooms with no AC to roaches running everywhere, and I'm not talking about palmetto bugs! Our room keys didn't work several times to he first night and then not at all the next. We just got so tired of it and left-stayed off base. Smh
