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December 2023 by Jake
Very nice staff. Rooms are very clean. Breakfast was great. All around fantastic stay. I highly recommend the navy lodge.
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December 2023 by Michael Lehmier
Friendly staff, clean building - grounds - rooms, comfortable beds, plenty of amenities, two separate small dog areas on property and a half mile from a dog park - just in case your pet needs to get some energy out. Highly recommend the Navy Lodge Norfolk! Also, say hi to Miss D if you get a chance. She was wonderful and helpful to our family! To the Navy Lodge Norfolk staff and Miss D, keep up the hard work and wonderful customer service!
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December 2023 by Russ Sampson
PCS is a hard thing for families. "Mis D" changed our visit from bearable to an an unequivocal pleasure. Breakfast is not something you skip here, trust me. I have been around the world and all kinds of hotels, Airbnbs and never have I been greeted better than "Mis D" and her brilliant smile and attention to details, particularly in regards to kids. Not just my adorable 3 year old. All the staff are friendly and kind, but Mis D takes it to a whole new level. I wish you all the best!
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October 2023 by P LAHV
This experience was far less than ideal and caused quite a few inconveniences and disruptions affecting the quality of my overall stay. I initially arrived and was newly in the area until locale change. I spent over a month here and the infractions were minimal. Once, housekeeping entered my room unannounced without stating they were in my room. I was having noonday prayer and it startled me, but the housekeeper told me I scared her. I feel that protocol was not integral and inconsiderate.Soon after I had to change rooms, for my room was given to another patron. While in a different room, I had a few of my belongings stolen out of my room while speaking with Sequarius at the front desk.I did admire the quality of service and pleasantries provided by the general store located near the lobby and by Natasha and Mrs. Cuffee.While handling ashes, Paige placed them in the window sill of the new room, however they were not properly secured. The disturbed ashes fell out of the window and spilled onto the floor. I had to acquire a vacuum cleaner from the front desk and cleanse the room. I was in shock and in disbelief. The lobby staff, Alexis, Leo and Paige were often rather unpleasant, rude, cold and inconsiderate. Their nonchalance and lethargic attitude made dealing with them extremely difficult. The quality of customer service rendered by them was unprofessional and daunting. I recall being treated as if I were not an authorized patron, and being told that I could go the Econo Lodge down the street if there were any further disturbances. I felt humiliated and discriminated upon. I wouldn’t wish this experience on anyone else seeking temporary quarters. Although, I am grateful for some of the time I spent there, the cleanliness of the rooms and the fresh coffee available during the mornings.
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October 2023 by Jose Feliciano
Stayed here September 2023 for a night stay, the room was clean and everything was in good working order, recommend
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September 2023 by Arthur Harris
Although my stay was brief in March 2023, I want to say that the housekeeping staff (Ms. Turner - supervisor) went above and beyond to locate my medical machine I left in the room. The fact that the item was still there 6 months later and not thrown out was remarkable. Ms. Turner and her team made an assertive effort to locate the machine and was willing to mail out but I had a local family member to retrieve the item. I really appreciate the housekeeping staff for not only making sure my room and stay was A-plus but also, for locating an item tucked away for 6-months. Thanks for everything.
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September 2023 by Jeremiah Whitman
Navy lodge Norfolk is clean and accommodating. I rate the place one star only because of the odor. The entire hotel smells like a kennel. The rooms look clean but pet odor is unbearable. I've stayed at this location several times within the past few months. Each time I requested a pet free room.....yet each time my room reeked of animal odor. Please designate rooms for non-pet guests.
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August 2023 by Kevin C
I booked a room for 4 nights, but only stayed for one night, due to unpleasant smells in my room and in the hallways. This was my first time staying at a Navy Lodge in years, and I am sad to say it will more than likely be my last.
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August 2023 by Craig Miniter
Currently staying here. They have no hot water and the front desk did not seem to care. The manager only works from 9 am - 3 pm.
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August 2023 by Jeremiah W.
Pet/animal odor is disgusting and unbearable. The rooms look clean but the animal odor is nauseating.
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July 2023 by F G (FG)
This Navy Lodge was fine. It was clean, staff was nice, and the breakfast was on point. Way too many negative comments from the self-entitled.
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July 2023 by Tammi Field
Let me start by saying that I don't think I can thank the staff enough. We checked in late on a Tuesday night. We hadn't booked anything in advance due to not knowing what our week was going to look like. We were able to get a room last minute. It was a smaller room with only one bed, but we took what we could get after driving 15 plus hours. We ended up having to extend our stay. The staff was more than accommodating. Kudos to the day time staff. Everyone we spoke to was super nice and professional. We ended up in a room with two beds and a kitchen! We've since had to extend our stay again. I spoke with Leo after coming back to the hotel after a long day. Leo was so kind. We were able to extend to the date we needed and we didn't have to change rooms! That really made our day. It definitely helped alleviate some stress. This has been an amazing stay. The hotel breakfast is great too. Just watch for expired breakfast food. The staff didn't seem to care too much. The employee said she would pull the item, but was in no hurry. Watched others grab the expired food. It wasn't just expired by a few days, it was almost one month. The rooms are very clean and modern, beds and pillows are comfortable. The fridge is a perfect size for a family. The bar is cute and convenient, perfect for having snacks/meals. The kitchen has granite counter tops and includes dishes, pots, pans, silverware, a toaster, microwave, can opener, coffee maker. Don't forget there's a mini nex on the 1st floor that's open until 2100. They have pretty much everything you need. Overall, one of the best hotels we've stayed at on Hampton Blvd. If you need anything, all you have to do is ask. The staff is always more than happy to help. TV went out one night. Maintenance replaced the TV the next morning. Quick response time. Pricing is more than reasonable too. We will be using this facility again in the future.
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July 2023 by CM Enfield
I hate this place! We are a family of 4 who just PCSd from Germany. This is the ONLY furnished place we've been able to find that has a kitchen (if you want to call it that) and doesn't require a 3-month lease. We are essentially homeless, and knowing we may be here for up to 30 days waiting for HHG brings me to tears. I've used half a canister of Clorox wipes just trying to get red food splatter stains off the walls. Two of our towels were very dingy. There is mold in the bathroom and water stains and rust on the ceiling. There is no blackout curtain on the kitchen window, so the one in the sleeping area does nothing. The only laundry is down the hall, and we are required to pay. The bathroom sink area is carpeted, so there's no telling what kind of germs lurk there. I cannot believe we've served in the military for over 22 years and have to settle for a place like this during a PCS. I wouldn't even crash here for a night. (I have not interacted with the staff and am only commenting on the quality and cleanliness of the room.)
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July 2023 by Dencil Harrison
Raven is super friendly, and assisted me with easily booking my reservation. I stayed here before, and from my experience it will be a blast again. Thanks Raven!!!
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June 2023 by Ashley Lacey
Housekeeping is great at their job but have their walkie talkies on full blast volume while people are still sleeping. If you have a floor below you, please don’t stomp around as you can hear footsteps and even the people next door to you talking through the walls. A lady named Raven at the front desk was disrespectful to my family when we were asking a simple question! I feel bad for my husband to have to continue to stay here as he is active duty. Everything else about the hotel is wonderful. Leo at the front desk is purely amazing.