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January 2024 by CobaltBoost
My original review was 4 Stars!Changing it to NONE(1 since it won't post otherwise)due to the crazy amount of junk emailsANDI called because I never received any emails after the one confirmation about my actual order.The store told me my order was on hold & gave me a customer service number.After customer service told me it was processing, I asked why store said it was on hold.After a long wait, he said they sold out of the item & the order wasn't going to be shipped! I asked why I never received an email telling me my order wasn't going to be shipped. His response was we've been really busy!Very unhappy, but at least now, I can remove my self from their junk email list!Very Bad Experience & now the item is off sale everywhere else!??
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January 2024 by Carlos Barahona
If you want half way decent service from workers don't come here. Won't even get that. No help.
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January 2024 by Jeff Powell
Lots of tools at reasonable prices. Good place to pick up a missing tool when you're on a job
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December 2023 by Edward Stec
Tried to get wife boots there are absolutely no women's boots. So ladies don't waste your time there.
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December 2023 by Samuel Springer
Great store! Love the selection and service!
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November 2023 by Bill
I received an email that my order was ready . I drove 20 miles to the store to pick it up. They tell me they cancelled my order.They never sent me an email,text,or phone call to say it was cancelled. I don't think they should send an email saying your order is ready for pickup until it is actually ready for pickup. ALWAYS call first and then don't believe them. 4 hours later and still no message of any kind cancelling order.
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August 2023 by Ken @ Don's Pest Control
Worst experience with equipment and repair I've ever encountered. Northstar products have no timeline for repair or replacement and the store can not seem to help. Northern Tool local and corporate offices are a joke, my company has been around 30 years and this is not how you treat people. Management is a joke!
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August 2023 by natasha erickson
Easy online shopping with quick in store pick up option in Norfolk, VA.
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July 2023 by J Sarcia
Lots of great tools and employees with their face in the phones. I asked where I would find a pulley and she said back wall with attitude. The back wall is 150 feet. Maybe take a second and tell me where o tje back wall. Listen people, life and business is already tough enough. I don't need your horrible attitude when spending my hard earned money.
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July 2023 by Alfonso Esteban
I like it. Very organize and well manage. I"ll be back for more tools
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June 2023 by Alfred Nugent
Nice customer service even with 5 minutes to closing :)
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June 2023 by Richard Clifton
I have been there a few times and generally found what I was looking for. The store was organized and the staff, at the time, were cordial and friendly.
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April 2023 by Jerry Boguess
The last trip to the store was to get trailer hubs, wheels and tiresfor my boat trailer everything was great
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April 2023 by Steve Stinger
Better than harbor freight ?? Its tough theyre both great
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April 2023 by Harry Singleton
Great tool store. Lots of products to choose from at great prices.