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October 2023 by Kristie Kent Mylin
Awesome crew when it comes to grooming my furbabies when it's time for a paw-dicure!
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March 2023 by China B.
I come here for my cat Mr Biggalsworths food and supplies... The store is pretty spacious with lots of things to choose from for your pet!! They have groomers on site also. Its pet friendly so you can bring your fur baby along if you want. They have disposable bags if your pet has an accident. There's lots of different food options and brands. My cat is picky so he normally waste my money because he's bougie.. He probably eats better than me... Lol... But i normally try a few different things to see what interest him. If i don't he'll attack my ankles late at night... Lol. Lesson learned...I am afraid of snakes so i normally walk around the right side of the building. This is how i avoid that whole embarrassing situation. Because i will, i repeat WILL knock over adults, children, cats, dogs, horses, displays, and seniors running from a reptile... Lol... Once fight or flight kicks in I'm a mess... Lmbo. So if your afraid like me walk around... The staff is pretty nice and they have a rewards program.. The store is clean and you get to see all kinds of cute animals while shopping... I like this store. Check them out!!(Sorry no pics... I am to scared to stay long (since they have reptiles) so i get in and out in 5 minutes or less) lol.. Smh
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January 2023 by Beth T.
Very friendly staff and great customer service. My dog is so soft and smells so sweet after her bath. And they did a great job trimming her nails. Totally worth what we paid. Will definitely return!
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September 2022 by Antoinette W.
Today we took our pup to this Petco to get his shots with Vetco ; Which the team was amazing! Then we were helped at the front register by Tayo and the manager Stephanie. They assisted us with transferring our points and even contacted a third party to help make sure that we received all of our points back. For some odd reason our points were showing up in different accounts! (Ghost ones )! So, they were not allowing us to use the points for our pups rewards. They took their time and provided great customer service! Our pup has gone here in the past for a grooming session and they did a good job as well!
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August 2022 by Google user
Great grooming experience with Corrine, she did an awesome job on Dino
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May 2022 by Mary Tebault
Great grooming experience with Corrine, she did an awesome job on Dino
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July 2021 by Cher C.
My family and I had been going to this location (Brenneman Farm) for quite some time now and absolutely love it especially their grooming dept. Lots of parking and location is great! We bring our pet Grissom, a Tibetan Spaniel to their grooming since we arrived here in 2016. Allyssa and team are great in taking care of our Grissom. Always an awesome grooming experience. Exactly how we want it. Today, Elena is his groomer and she did an awesome job!!!! Love the cookies and cream scent on 'um. Thanks guys!!!! Appreciate in all that u do for us. Great customer service overall!!!
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June 2021 by Tasha McCartha (Cookie)
Alyssa always does a great job with my fur baby
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May 2021 by Mic W.
My dog is a one year old chihuahua-papillon mix. Papillons are known for the butterfly-like hair off their ears. I brought my dog, Teddy, to this location to get groomed (and a nail trim) for the first time. I had TWO simple instructions. Do NOT shave him, and do NOT cut off that beautiful hair around his ears. They were accommodating to getting us in relatively quickly, and incredibly friendly, but that is the only reason this isn't a one star review. Teddy was shaved completely, and that beautiful hair off his ears is now completely botched. Aside from shaving him, they ignored his bushy tail entirely without so much as a trim. Along with his terrible haircut, his nails are sharp and jagged and seem like someone rushed.
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May 2021 by Morgan D.
This store is awful. I placed an order for 4 fish tank stands. My friend picked up the order for me so she was unsure of what I was receiving. Well, I got the stands out of her car last night and Petco failed to give me the most expensive one, $120. So I called the store and the manager told me that the only reason I wouldn't have received it was because it was out of stock, but she said they usually always have this stand in stock. She told me to call the customer service line so I did, and they told me that she should have handled it better. The customer care agent ordered me a new stand AND WHAT DO YOU KNOW, it said they weren't in stock!!!!!!! So the manager basically lied and tried to gyp me of $120 and a stand! So I had to call customer service back and after and hour and a half of dealing with this, it's now getting delivered. The manager shouldn't act like the stand is coming out of her paycheck because it came out of mine and I almost didn't get it! I will NOT be shopping here again.
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April 2021 by Carol R.
Unfortunate experience all the way around; writing this because of the sorry excuse that was made. Brought my cat in for vaccine. They ran 35 minutes late, which we spent in the car. Then, the technicians (two of them) refused to vaccinate my cat because she was "aggressive". This will be her forth vaccine in her lifetime and I've never heard an excuse given for a required and necessary treatment from a vet. I guess I'll use that aggression excuse if they try and make me take one.
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March 2021 by Lee B.
"I'm sorry, without a "friends rewards" number or a paper Reciept all we can offer you is store credit" to your store whose products are marked up 100%? It's 2021, I bought it last night, found out you were charging me WAY too much for it, but you can't look up my sale unless I signed up for your worthless rewards program? Give me a break. And at no time during my purchase when I was asked if I wanted the aforementioned worthless rewards program was I told it was the only way I could get a refund if I lost my Reciept. And I was also not offered a bag with my purchase. Princess Anne Road, Virginia Beach. I'll make sure your store is the very last resort from now on. What a disappointment. Using your "rewards" program as a way to bruit force you as campaigns. Now going home for the second time to look for the Reciept. Thanks for wasting my time.
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November 2020 by Green Eyed G.
Your manager(?) literally saved my bird's life. I hope you're ready for one hell of a story. I had driven over an hour to the nearest emergency clinic due to an ear infection in my budgie that had gotten severe. There I waited, unable to leave the parking lot as I had gotten no word from the vet. If you don't know, birds in general are extremely prone to anxiety due to being prey animals, so waiting around while being surrounded by cats, dogs, and strangers didn't do her much favors. I wasn't even able to eat, and never took my medication as a result of scrambling to treat her until Monday when her avian vet is open. After waiting over three hours, they believed that it was excessive and wasteful to give her antibiotics. Instead they told me I would have to wait until monday, but since birds are delicate and she was already in pain I didn't know if I had that much time. I refused to go home empty handed after so much struggling and had just finished snapping at the staff in the middle of a parking lot when I called you and begged your store to sell me one thing despite closing in minutes. They could have hung up the phone and essentially told me to piss off. But they were patient and told me what to do so the process was smooth. Even in the middle of a phone call, the employees were patient and understanding every step of the way. The vet had called me wondering if I was going to come back because I had left to get medicine so suddenly. I actually brought up how you had done far more in a matter of minutes than she had done in the span of nearly FOUR HOURS. I'm not sure what happened, but she did end up giving me the medication I needed after that. I fought so hard for Sheerow because when I found her, she was stuffed in a garage all alone and was terrified of everything. Her previous owner was unable to pick her up due to an emergency, so she was left with uncaring people who didn't even let her see the sun. They said she was too loud and a nuisance despite her singing because she is just so happy to be alive. These past few months I've spent with her, I've seen her become more and more confident (to the point of being a total diva) while watching her personality shine. She's a bit of a glutton and tries to show off to even the big conure of the house. One of her first tricks was banging the cage door every time she was hungry so I could refill her bowl. She loves bells and will play with any rattle you can find. Don't even get me started on jewelry. She will swipe those up in the blink of an eye. There is so much personality crammed in such a tiny little bird, and I was able to do something for her because of what your employees did. I didn't have a chance to thank them or even ask for their names. I'm sure must have thought I was crazy while I was running out of the store. I'm usually not like this, but I couldn't let her suffer as her owner. I didn't want her to think just because she was small, she didn't matter to me. Sheerow was so calm she actually fell asleep on the car ride home. I can't really say she's out of the woods yet, but at least Sheerow has a better chance of fighting this infection and fever more than ever thanks to you. I still have the original location on the reciept, so I hope you're okay with me mailing cookies.
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August 2020 by Alison M.
This Petco is in a large and clean strip mall shared with a Harris Teeter, Marshall's and several fast food places and additional stores. Plenty of parking and a clean and well maintained lot. Inside is a standard Petco with a Banfield and grooming area. These stores have loads of options for your pet. I'm a dog owner and have always found the food, toys, and other accessories that my babies need here. Banfield is not my favorite. But that's another story. I recommend Petco for reasonable prices for pet care items and a large assortment of food.
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July 2020 by Phaedra J.
I have been searching for the perfect food for my now one year old border collie/ gsd. She loves wet food so much and she's never been picky about her dry food either. We tried Wholehearted lamb n lentil dry food and she's totally lost interest in it. I tried feeding her the wet food and she actually refused to eat it!!!! I took her for a check up. She is fine. She just doesn't like something about the Petco Brand , she dislikes it adamantly. We are going to try Lucy. It's more expensive but I want the best for my baby girl. I was refunded my money without hesitation so I'm very happy with their customer service. I also received a note from Petco apologizing and they are going to look into it. I really appreciated that because the animals are consuming what we feed them and we need to give them healthy, nutritious food.
