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November 2023 by Christina Taggart-Frye
Great experience working with salesperson, Mary Kate Adams! She helped me find the perfect car that fit my budget and vehicle requirements. This was no easy task but Ms. Adams rose to the occasion. She made me feel comfortable from the start. She went above and beyond. I am very grateful for Ms. Adams and team that worked diligently to find us a great vehicle for a fair price. Thank you, again!!
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November 2023 by Leslie Gibbs
Mary Kate @ Hendricks Chevrolet Norfolk, VA receives a ? For her Amazing customer service, vehicle knowledge ,and above all her professional ethics. Thankyou Mary Kate for all your help,and I LOVE My new CAR!!?
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November 2023 by Mike D.
In keeping with my personal Yelp ranking preference, 4-stars only for a first time visit and first time dealing with this particular business. Never have reviewed a car dealership before. Anyway, picked up a car from Walter earlier this week. Was a quick process, Walt was friendly and knowledgeable. Very clean business (in and out). If in the market for a car, try this place.
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November 2023 by Douglas Sanchez
It's not every day you get to buy a truck with superman. I want to thank Mathew Baggett for working with us on getting a new truck. The Hendricks team in Norfolk was amazing to work with. Mathew's customer service was beyond amazing. As we all know it can be a long day when purchasing a vehicle, Mathew made us very comfortable while going through the process, asking if we needed drinks, he even provided us with chargers for our phones when our battery got low. Mathew was so involved with us and making sure we were comfortable he stayed in his superman suit the whole time even thought it look uncomfortable. That's dedication to a customer, as much as the other team members made us comfortable Mathew will always be the one I'll be looking for help when I stop by for anything.If you are in the market for a vehicle and looking for a Chevy come see the Hendricks Norfolk location and ask to work with Mathew he will take care of you and make the process of purchasing a vehicle a very pleasant experience.
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October 2023 by Jermaine Williams
Rick Hendrick Chevrolet Norfolk is an outstanding place to do business at??? Justin McCormick and Cameron Singleton went above and beyond to ensure the purchase of my 1st Corvette went very smoothly. The upgrades Cameron made to this particular vehicle was so amazing that I had to buy it that day!!!Justin and his team of guys drove back to my home to personally pick up my trades, saving me from making several back and forth trips to the dealership.Their upfront honesty and genuine customer care has earned them a customer for life. Thank you guys for making this a smooth transition.Jay Williams
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October 2023 by Devon Fleenor
I had the best experience at Rick Hendrick Chevy in Norfolk. I worked with Owen as my salesman and he was absolutely awesome! I told him the exact specs that I wanted on my new truck and he found one that was exactly what I wanted! The truck is beautiful. I had a strict budget as to what I wanted to pay for my monthly payments, which is where Cory came in! Cory was able to get he an amazing deal and even gave me a deal on my vehicle trade in! This is a huge purchase so I wanted to be absolutely sure I was ready to purchase the truck so I asked if I could think about it a codays, but because of how Owen and Cory helped me out I had my decision made before I even made it home! So now I’m leaving with a brand spanking New Chevy Silverado ! I can’t thank Owen and Cory enough for their great service and professionalism and not pressuring me into a decision I wasn’t ready to make! I will always choose Rick Hendrick Chevy for my business!
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October 2023 by Jeremy Payne
My wife and I found a Camaro at this dealership we liked for our daughter. We do not live close so we had to make contact first via phone and work out a contingent deal first before making the trip. We worked with Conner Doggett from the very beginning and he was first class all the way. He made sure the entire process flowed well and stayed on track. I was concerned buying a car that far from my home but Conner and his team at Rick Hendrick Chevy in Norfolk made it a great experience. Plus it’s a nice area to visit. Highly recommend giving Conner a call if you are looking for a new ride!
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October 2023 by Cassandra Kinlaw
My husband and I stopped by just to take a look around. We had seen several cars at other dealerships but wasn’t “in love”…. The moment we arrived at the dealership Josh (sales manager) came out and immediately made us feel like family. Josh partnered us with Rob (new to the car business but couldn’t tell) and he made us feel even more welcome. He listened to our wants and needs. He most importantly didn’t push us towards making an investment that didn’t make us happy. Matt assisted Rob throughout the entire process. Everyone at Rick Hendrick Chevrolet in Norfolk was just absolutely amazing and I couldn’t be more pleased with not just one but both cars we were able to purchase that day! Thank you Rob, Matt, and Josh for making our experience top notch!! - Cassandra K.
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September 2023 by olivia j.
Went in looking at the Z71 2023 Tahoes. Was not approached and then was not taken seriously because of my age and was given and rookie. I took the car I was looking at for a test drive with the salesman and ended up getting pulled over for the first time in my life because the car had no plates on it. Then the salesman asked me not to tell anyone we had been pulled over. I was pressured into putting a deposit down and they ended up selling the car after I had already put a deposit down. They also did not offer to help me find another vehicle so I could continue doing business with them. I was told I would be fully refunded within 48 hours and it has now been 5 days and I have not been refunded. I was called every day by the dealership while looking at the vehicle. But now that I want my money back no one has called me back or reached out insuring I will be refunded. Extremely unprofessional. Avoid this dealership if you want a pleasant car buying experience.
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September 2023 by williamzerfoss
Justin helped me but this amazing Bronco! No pressure and he really wanted to make sure I got what I wanted. I’d definitely buy here again
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September 2023 by César LARA
I bought my new car today at Rick Hendrick Chevrolet and I am super satisfied! They overvalued my car in the exchange, Mr. Walter Rein and Miss Konnie served me super well! I was treated with excellence! Especially Mr. Walter Rein! He's fabulous! I'm super happy to have been helped by him! Joshua and Corey were the ones who carefully completed my purchase while maintaining the high quality of service at this dealership! Thank you so much to the fantastic team at Rick Hendrick Chevrolet!
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August 2023 by Danielle Bowie
I was helped by Mr. Matthew, I am new to the Norfolk area and needed to buy a new car, I have never been to a dealership where the sales man moves so swift, I advised him that I needed to be in and out to make it to work on time and knew the car I was looking for, he had me test drive a car approved for a loan and in an out with in a little over an hour! He has amazing customer service and knows his stuff! I would recommend anyone who goes to this dealership to go see Mr. Matthew when it comes to buying a car. I’ll be back myself to see him again when the time comes!
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August 2023 by terri fuller
They always take such great care of my Tahoe at RH Chevy. Their service team is amazing and always goes above and beyond. Jesse is super helpful and kept me updated on everything and everyone in the service department was so polite, kind and smiling! We love y’all! Thanks for always taking care of my Tahoe!
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August 2023 by Daniel Summers
I wasn't even looking for a new truck but this had everything i was looking for and Rick Hendrick Chevrolet Norfolk made the whole transaction painless. They explained all the features and made sure i was up and running right before i left the parking lot. 10/10 will be buying more cars from them in the future!
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July 2023 by Simone Erby
I have purchased many cars but I am utterly impressed with the staff at Rick Hendrick Norfolk. Cory went above and beyond to answer every question that I had regardless if it seemed to be minuscule or not. His level of professionalism was appreciated. I enjoy working with people who knowingly do their jobs effectively while making others feel good and this is what Cory did for me. Cory is definitely a go to guy with any and all of my future purchases.