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February 2020 by Greg B.
Don't lose your car. If you lose your car you'll have a hard time getting another one and you may have to pay double I found this out the hard way I rented a car and I left it in a parking garage I forgot about two days later I called them and made them aware of the situation they told me I would have to rent another car and pay for the other one I still yet to figure this out
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January 2020 by Sharon Fields
Nice visit
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August 2019 by KeVin RAYS
Excellent
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August 2019 by Pravash M.
I've had pretty decent luck with Enterprise but didn't know what to expect here since the rental was setup/paid through GEICO (their insured customer hit my parked car). Voicemail on Wednesday am, first day immediately after it was booked, told me a car was ready; when I called back and shared I was walking to pickup on a sunny 85 degree August morning, I semi-expected them to say "we'll pick you up." Instead I got "ok" (then he hung up). Greeted by Emily on arrival who handled the rental with speed and efficiency. I appreciated that everything was computerized, including VIN numbers, vehicle inspection reports for previous damages, gas levels, and rental agreement; signed on the electronic dotted line using her tablet, then received an email copy within seconds. I pointed to several spots to note damage where she reassured me they're looking for deep gouges bigger than a golf ball. She gave me her name and instructed me to call with any issues. Total transaction time was ~10 minutes. I gambled by opting out of $13 daily insurance which paid off since the car incurred no damage while in my possession. Grand total to GEICO was $156 for 6 days usage. White 2018 Nissan Maxima, though newer, was thankfully a comparable rental to my vehicle; liked the backup camera and keyless door handle entry/push button start. DID NOT like the odor of cigarette smoke attempted to be masked by cleaner. My older son and I have asthma but we sucked it up (pun intended) and managed ok. Floors, upholstery, cubbies and trunk were free from visible debris. Car drove reliably with a smooth ride. Male employee that finalized the return was transactionally friendly; he livened up when I started talking about NFL football. After he confirmed no damage and full gas tank, he assured me I was good to go, told me a receipt would be emailed, then asked about their customer service, specifically if there was anything they could do better. At the time I had nothing, but did I mention "Neil" called me nearly 24 hours later asking (implying) if I damaged the rear bumper!Preposterous and strange considering my return inspection cleared with no (new) damage. Clearly this happened after I left the lot (or not at all). So yeah, here's some improvement suggestions: 1) extend an offer to pickup/drop-off customers 2) review vehicle features with renters for full size levels and up. I'm tech savvy but my Mom probably wouldn't have figured out the keyless entry perks. 3) my rental came with 2 fobs, but they were fixed together on a steel braided security cord. Useless having 2 if they can't be separated! 4) inquire about damage when a customer is still there; I'll refrain from jumping to scam/overcharge conclusions. Will keep you updated if this escalates further.
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February 2019 by Skip S.
Rented Car - drove off and noticed it had an expired inspection sticker! Got 50 miles down the road and the tires started losing pressure - had to pull into a station in rural VA to have the spare extracted and put on the car. Seriously no valid inspection?
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January 2019 by Apryl Angelique F.
My husband and I have always rented from Enterprise. However, this was our first experience dealing with Enterprise in Virginia. This location not only doesn't have the vehicles shown on the page, but they also keep a minimum staff as to not have anyone available to pick you up as advertised. This must be the way they make people who need a vehicle ASAP forced into spending more money than needed. This is a really poor sales tactic. Extremely disappointed and will not do business with this location ever.
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October 2018 by LR Wilson
Unmanned gas station.
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September 2017 by george marrero
Good had prices
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July 2016 by christopher carey
place get fuel for trucks
