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October 2023 by Carletta Demery
Shoes started peeling after the first wear. contacted Steve Madden customer service several times and the response I got was 20%off.. I call that pretty lousy for a shoe that was almost $100 worn a total of 4 times now
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July 2023 by Iasha Ragland
Nice things and store clean with decent customer service... a little over priced on the shoes. No really good sales.
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May 2023 by ItsMe
Customer service was poor said they were closed when they weren’t
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April 2023 by Alva Colon (Jeannie)
Love the shoes, always good sales.
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April 2023 by Jeannie C
Love the shoes, always good sales.
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January 2023 by Soulmaster Soulmaster
Not for me. More for drag or for alternative lifestyle shopping.
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September 2022 by Mario Briggs
Great deals and great customer service
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August 2022 by Wy Wy
Sade is rude and condescending. Fire her.
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July 2022 by Patrick Forbes
Thank you to Ryan for helping me with finding a pair of shoes I was told was not available... Ryan found them excellent customer service!!!
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April 2022 by Kimberly Evans
Very good customer service
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November 2021 by Melinda Harris
I will never ever spend another penny on a Steve Madden product again. Foolish of me to think that this company was a reputable high quality company that value customer and/or the money their customers spend on their overpriced products. I purchased these $170 boots back in July. I didn’t wear them because people usually don’t wear boots during the summer but I guess things have changed. My first time wearing the boots were on 11/6/21. Today as I attempted to put the boots on the buckle broke completely off. I called SM customer service to address the issue. I didn’t want nor did I ask for a refund. I love the style of the boots and the price I paid for them, i thought they would have offered some sort of assistance to repair the boot or replace the boots. I thought wrong! I was told that I missed the deadline to do a return, exchange or refund for the boots. I understand having a deadline for things but not to assess the issue of why a buckle came off a fairly new product and the refusal to remedy the issue is mind blowing! So Steve Madden is not a company that value quality or even sell quality products. They are unwilling to back the quality of their own products to satisfy a customer. Thanks but no thank you. I’ll take my money to a company such as Michael Kors who do value customers, their customers money and stand by the quality of their products.
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November 2021 by James Wright (JAHREX)
Nice store but the only thing wrong is you can't purchase clothing... don't get me wrong I own a few pairs of shoes I just need shirts to wear with them..
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September 2021 by T W
Great sale going on, very stylish shoes and my new favorite spot to keep up with fads! The going rate for most shoes was between $80-$120 but they are attention getting!
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July 2021 by Empressive Curls
The sales at SM are maddening. I left with so many pairs of summer shoes. 50% off most high quality shoes. The ladies that helped my daughter and I were phenomenal employees. They helped move my bags and took my boxes to the counter. It’s not often that sales staff show you options and happily check the back of the store to make your shopping experience more fun! They engaged in a way that made us feel appreciated to patronize their store. I loved their energy. I left with comfortable and sexy options to spice up my summer work and play wardrobe. Thanks ladies!
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July 2021 by Katrina Heim
Not well advertised or seen from these pics. The only store that advertised Steve Madden and Madden girl was a footwear store.