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February 2024 by Jessica Ingraham
Janet at the Truist located in downtown Norfolk is amazing. She was quick, helpful and her kindness made my day!
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March 2023 by Marilyn Stephens Booker
I feel it should be against the law for Truist Bank to arbitrarily process financial business transactions in a manner (or at a time) that overtly and unwarrantedly profits the financial institutions while at the same time financially exploits, unfairly and deceitfully, any consumer.
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November 2022 by Rebeka Huszár-Kovács
(Translated by Google) Cute place! ?(Original)Cuki hely! ?
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June 2022 by Elise Voisine
Chris Price was extremely helpful and professional and showed compassion.
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December 2021 by Lewis ..
Had a long conversation with someone there. Told me if I opened an account, she would be able to give me medallion service. So I opened an account, after setting up an appointment with this person. Only to find out that the person was in training the day she agreed to the appointment and oh by the way we can't do what you requested us to do, despite the fact that we promised to do it, and that was the reason I opened an account here in the first place. Doesn't get much worse than this!
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March 2021 by Alan Donker
Iv been a customer with Suntrust for many years! I bank with them both for my work as well as my PERSONAL banking ! Lately Iv had an issue with the Main st. Branch being open for business but not able to do my business as I have been told on several occasions when I go no matter the time I’m turned away as the teller is at lunch! This is not only annoying and time consuming to get our banking done it’s just not good business! There is no consistency on the time the teller goes to lunch ! It may 12 or 3 or what ever! You never know and no sign is posted so I’m not the only customer being inconvenienced! There are other tellers on duty and a total of four people working today ; Friday the 11 of March ; but only the one at lunch can do the suntrust business! This is not acceptable nor is it good customer service!I don’t blame the teller as she should get lunch but there needs to be either a set time each day that the teller is at lunch and I know not to come as basically it’s the same as closing! There is not much of an option as the only other branch is 20: minuets away at Colley and 21 st. It has caused the business much inconvenience as it has me! Since the two banks : BBT and Suntrust has merged this problem started ! I assume that some clerks as Iv been told can only handle BBT . ? I don’t understand why? I had to redirect my business deposit to another worker who had to stop her work to go back later! Not acceptable!,,,Someone needs to correct this!
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November 2020 by Lakezeya Robinson
Everyone at this bank is nice! Great service and explaining if needed. Keep it you guys!!!!!!!! #1
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September 2019 by Natte Scott
Great experience and very thorough!
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April 2019 by Nathan Searcy
I WAS the manager of a store that did business and had merchant services with this unTRUSTworthy bank. After Sun Trust decided to close the business account of the company I worked for, with no notice and no reason, we opened a new account with a different bank. After transfering our merchant services to the new bank and recieving one transaction in the new bank, Sun"TRUST" decided to transfer our merchant services back to their bank without notifying anyone at our small business and not giving us access to the money we earned. After the saga went on for weeks and all I needed was a letter from the bank that we could give to our creditors explaining the situation, the bank refused. This caused the owner of our business to let me go because SunTrust closing the account, then pulling our merchant services back to their bank cost tens of thousands of dollars. Do not trust them with your business accounts or your personal accounts.
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October 2016 by Onaja D.
I had to stop in here to deposit some money into a friends account. I don't have a suntrust account so I had to inconveniently use some of my lunch hour two days in a row to complete these transactions. Though I was annoyed by having to do this, my experience with the Suntrust employees on both occasions were very pleasant. In my head I was thinking had I had an account here, this wouldn't be my current situation. And like a physic, the representative asked me, "so why don't you have an account with us - if you did you wouldn't have to come into the branch." Just because she read my mind, I almost considered opening an account, but quickly remembered that my little short money wouldn't allow that. I told her, there's no need for me to have multiple bank accounts if I don't have the coins to fund it. We laughed, and she said, "ok, but if u ever decide to change your mind, we're here to help!" So although I don't have a need to open another bank account, after this great customer service I've experienced with them, I had to stop in here to deposit some money into a friends account; I don't have a suntrust account so I had to inconveniently use some of my lunch hour two days in a row to complete these transactions. Though I was annoyed by having to do this, my experience with the Suntrust employees on both occasions were pleasant. In my head I was thinking had I had an account here, this wouldn't be my current situation. And like a physic, the representative asked me, "so why don't you have an account with us - if you did you wouldn't have to come in the branch." Just because she read my mind, I almost considered opening an account, but quickly remembered that my little short money wouldn't allow that. I told her, there's no need for me to have multiple bank accounts if I don't have the coins to fund it. We laughed, and she said, "ok, but if u ever decide to change your mind, we're here to help." So although I don't have a need to open another bank account, I know I'll never NOT consider Suntrust after the great customer service I've experienced with them.