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February 2024 by Erik Brown
Best t mobile always helpful
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January 2024 by Erik B.
Best T-Mobile in the 757!!!! The manager Pedro and staff are all veey helpful and patient. Great vibes
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January 2024 by Shannon Jay
Cory took his time with hooking my not-so tech-savvy dad get a new phone. He was patient & had a smile the whole time.
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December 2023 by James Ransome
I was having issues with my account and Pedro got me right! The best Tmobile in the area.
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November 2023 by Geo vanny Remy
Do not expect much from this store..all the sales associates run the store if it was a foot locker stoore. Music blasting. Smell like a breakroom and the manager....there is none. Wasted 2 trips trying to get my issues resolved. I end up going to another store. The sandwich store next door had better service. Did i mention the store manager has his pants sagging.
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October 2023 by JMJ
I went to 3 t mobile stores and no one can help me transfer my data from my old phone that was broke. Pedro did what 3 other people couldn't thank you
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October 2023 by Precious Jacobs
Had a great customer service experience with roy ! Great attitude GREAT mindset GREAT prospective. Felt comfortable the whole time with my whole experience. Was able to get my issue fix and I got free watch. I definitely recommend Roy and the whole store at Ghent. Great ppl and great vibes
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September 2023 by Roymeal Law
T-Mobile charged me $370 for not returning a home internet router and the associate Valerie helped me a lot. I had my tracking information for shipping the router back and they still charged me the fee. Grateful we got that issue straightened.
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September 2023 by david parker
After customer service gave me the run around, the very helpful associate Valerie assisted me with straightening my bill out. I asked the manager Pedro for help and he brushed me off.
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July 2023 by J T31
The service was spectacular. Customer service was awesome. He took care of me from the moment I walked in the store. T was super honest, upfront with everything and customer oriented!! Unbelievable customer service!!!
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July 2023 by J Williams
Not the best location at all.Had to come here, as multiple Norfolk locations have closed but are still listed as open. (As of last week) To have to go out of my way for service, then have it taken over an hour and a half to fix my issue, while multiple other people flew through with no problem, seemed curious. Could only assume it was on purpose. Constantly being told "system issue"Manager had a smart-aleck tone throughout.Regret switching to T-Mobile all the time and have contancted corporate office because of all this hassle.And yes, Mr. Smart- aleck, I gave your name to corporate.
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March 2023 by Laura F
It wasn’t easy switching from AT&T to T-Mobile, but Pedro patiently stuck with me through the process. He was friendly, knowledgeable and professional. He made what could have been a very dismal experience bearable.
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March 2023 by 2Letters TC
The other T Mobile stores in the area took up alot of my time for something very little but an employee at this store by the name of Valerie got me everything I needed for my iphone 14 in proper time
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March 2023 by Consuelo P
Pedro gave me great customer service. Answered all my questions whilst multitasking and helping other customers in the process. He’s super calm and patient. Thank you!!
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February 2023 by Megan Hodges
We loved working with Pedro (store manager) to get a new phone today. He was extremely helpful and walked us through the whole process, giving us great options and advice. He was super knowledgeable and friendly. Also the store is insanely clean lol. Thank you Pedro!!
