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October 2024 by Alpha G
Great shopping experience ? fitting rooms are closed so I had to return each item I wanted to try on. How am I suppose to buy the right size?
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June 2024 by Xin Lin
My outcome of this Norfolk outlet Tommy from my past visits:
- can not bring any large bag into the changing room
-cannot have over 4 piece of clothing in the changing room each time
- no multiple people at one changing room
(All these point to me is understandable, but the staff’s attitude is unacceptable)
I really enjoyed shopping at Tommy as a whole, but I was really disappointed today. I was shopping a Tommy today with a friend, and we are trying out clothes. One of the staff that open up the changing room allowed us to go in to one changing room, but later there is another lady that came to me and said that one changing room per person. Which I understand, but I would really appreciate if this person doesn’t have an attitude when speaking to a customer.
Later on, we have someone that bring a blouse for my friend to try, this lady was not letting her bring into the changing room. The reason this staff lady said is only 4 per changing room. It really make this shopping experience inconvenient and unacceptable.
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June 2024 by Account Holder
Store manager dark skinned heavy set lady with the wigggggg!! Very rude unprofessional. If I'm spending money at this store, Sometimes I goto Richmond or Williamsburg just to not deal with the unprofessional manager . (Dark skinned black lady with the wig. If you don't enjoy dealing with people, please change professions.
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April 2024 by micah tuomala
Very disappointed about the way my wife was treated during her visit to this location today. My 5 year old son accidentally spilled a cup of water on the floor. Shortly after an employee approached my wife with a mop told my wife to clean it up, a few paper towels would have sufficed. My wife did not appreciate the aggressive attitude and asked to speak with a manager to which the employee replied that she was the manager as she and two other employees laughed. After this they felt the need to critique her vocabulary. Just because someone speaks with an accent and has different colored skin it doesn't justify humiliating someone, immigrant or not. She still spent hundreds of dollars after this because she was buying these items for her sister who lives in a country where they are not so fortunate to have this brand.
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December 2023 by océane plasson
Terrible customer service, rude staff as can be! The store closes before the stated closing time, with no plausible explanation. Sellers don't want to sell, that's clear. It feels like a low-end store.
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November 2023 by JYM_RelaxMusic
Tommy is Tommy!!! And these stores are so complete that you never want to go out empty-handed. The one located in Virginia Beach has very good offers, it is a great store to see and see and see for hours.... / Tommy is Tommy!!! And these stores are so complete that you never want to leave empty-handed. The one located in Virginia Beach has very good offers, it is a great store to see and see and see for hours….
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November 2023 by Mauricio Canales Colindres
Beautiful clothes
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November 2023 by Greg Younkins
Overpriced
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November 2023 by Tyrone Moore
Love this store.
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August 2023 by niya imani
Christian and Deonte were very helpful while i was shopping in the store. They were very patient with the questions i had and had friendly mannerisms .
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July 2023 by Bianca Lamb
Store closes at 8pm, it’s 5:26pm.. I wanted to try on 4 items and she told me she was clocking out and the fitting rooms would be closed as of now (when I asked). Walked away without buying anything. She said “that’s alright”. Probably never coming back to this location again.
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June 2023 by Danielle Reeves
Horrible customer service. Customers are directed to put unwanted fitting room items away themselves while all four associates stand around not doing anything. Also heard associates talking about a customer who left without putting their fitting room items away.
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June 2023 by Robyn V.
Tons of cute things and really great sales!
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May 2023 by Sandro Wenzel
Unpleasant shopping experience. Staff is not welcoming and even rude. I wanted to try 6 pieces and how they look in combination. Staff shouted at me "only-4 pieces !! ... it's company rule". As a customer, I would honestly like to be treated differently.
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April 2023 by Bruno Lee
THE SALES Consultant was rude. We didn't like this kind of attitude....
