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February 2024 by E N
The employees helped me find exactly what I was looking for, and if they didn't have the answers to my questions, they would pull up a computer to help figure it out.
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February 2024 by Robert Demaree
Lots of wine here, friendly service.
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February 2024 by Logan Cooley
Great selection and the staff is very knowledgeable. Also a great place to get a cigar.
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January 2024 by Jordan Dennis
Our neighborhood wine and beer stop. Decent wine collection. Beer selection can be good at times but run out of seasonal beers very quickly.
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January 2024 by Joshua Seagrave
Great selection of wine and pretty good selection of beer. Decent prices.
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January 2024 by Alexandra Parra
Every time I visit the store all the employees are really nice, knowledgeable, and helpful. Specially Martha. She goes above and beyond to help me and my friend. She always answers our questions and even has recommended new wines for us to try. She is great!
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January 2024 by Grady Hunter
The knowledge the employees share about the product availble here is sincere. Everything they showed us and suggested was worth taking into consideration. I didnt feel sold too. I felt like they were telling their hidden gems!
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January 2024 by S. E. Shepherd
I wish I could give 100 Stars. I've been coming to the Norfolk Location for the Last Year. I had to take the Time to actually Describe my Previous 5 Star review... First and the Absolute Most Important Reason for my Review is the AMAZING EMPLOYEES! I have Absolutely No Idea how Total Wine Was able to find these High Quality Hardworking Knowledgable CaringEmployees but I Hope this Company knows Exactly What & Who they have... I have Never been to a Business of Any Kind and been made to Feel so WELCOMED! NOT TO MENTION the Helpfulness! My wife and I always need help finding certain items and they NEVER COMPLAIN OR HESITATE! I feel terrible I can't Remember the Main Male Supervisor's Name but that Hard Working Man has been More than a Help to Us. He even took the Time to help my wife find her items & Showed Her Exactly how to find The Aisles & Bays!! My wife and I always feel so Guilty for having to bother the female and male supervisors & the Employees so my Wife asked for the Male Supervisor's Help and Needless to Say- We left feeling great as always & We are Just Thankful that Good Humans still exist!!! Thank you to these Rare & AMAZING Employees...! You never know what someone is going through--- Sometimes just being a Great Human to someone can make the Biggest impact & Ppl Never forget How You Treated Them. We truly Try Daily to be Great People... Total Wine You Have Something more Expensive & Important & Needed than any of your Awesome Products! I don't care where we are - We will Always Make the Drive to this Clean- Beautiful Store! Thank you all
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January 2024 by Christopher Churnick
Totally
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January 2024 by Melissa T.
Total Wine Norfolk, VA 536 W 21st Street has the best team in the world! The staff is very knowledgeable about their products and every time I go I have an amazing experience! I love them because they always have what I need. Everyone is so nice and kind. Thanks for always delivering the best customer service experience to the community!
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December 2023 by Tristan Johnson
If I could give this zero stars I would. Went in with my boyfriend I am 20. We go to check out and they ask for my id and I said I wasn't buying anything. The lady said it doesn't matter you have to have one and they wouldn't allow me to go to the car and check my boyfriend out. Nor would they let us buy the non alcoholic drinks they basically kicked us out this company will never get my business ever.
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December 2023 by Debra Burrell
So easy to order online, and they will bring it to your car. However, if you go inside, the knowledgeable staff is very helpful. Fantastic array of products. I only wish that state laws in VA and NC let them carry spirits. But boy, the list of non-alcoholic beers was amazing!
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December 2023 by Jessica J.
On the hunt again for more Soju. So far no Jinro Soju or yogurt soju. However this Total Wine did have a decent selection. All these flavors I have tried except the coffee one. Peach and grape is still the best that's here. There is so pre-made canned cocktails here that I ended up picking up but only because it says it is yogurt flavor. There's peach yogurt one and that seemed like the best to try. Cider selection singles kinda small to choose from but they do have alot of Down East flavors. On the way out we talked to a lady at the wine sample area and picked up a few sparkly wines for a Christmas party. She was really nice and had us get the total wine app. It had some coupons for wines and saved us 10 bucks. Overall the total wine is a bit on the small side but they staff are nice and the store is very clean. It's also very close to a really good BBQ joint. Will be back to grab some craft beers and BBQ for another day.
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November 2023 by Cres Ty
What a great location, neat and clean and organized. I love the people who work here. They're knowledgeable about the products. I got twelve bottles of wine in this visit. Look for Noah, if you're not sure what you're looking for.
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October 2023 by Julie Kelemen
This experience felt like a thousand bucks! Noah helped me find a specific bottle of white wine I brought a picture of. It was on the bottom shelf, but he presented it in his hands as if it was a more valuable wine. I really felt good when he handed it to me, it was a special day!