-
September 2023 by Stacey Cooper
It used to be my go-to shop, but the female that's there now is rude. I sat in front of her on 2 different occasions for an inspection, and she never once asked me what I needed. I had to ask one of the mechanics if they were doing any inspection. She even gave the person before me a hard time about their tires that were purchased there.
-
July 2023 by Karron Lambert
My son and I went there earlier today and there was a man and woman behind the counter. Not sure why they were even there. They never acknowledged us at all. My son said Good Morning when we walked up to the counter, but the woman started talking to the man and never made eye contact, nor said anything to us at all. We stood there and waited, but we were never acknowledged at all. We left and will never go there again. I’m sorry I have to even give them 1 star. TERRIBLE CUSTOMER SERVICE!!
-
June 2023 by Lambent Point
Update: thought I'd give them another try. Got there early to ensure I'd get an inspection. They didnt even open their doors. No service manager in lobby. When I called they said they don't do inspections and they wouldn't even have a technician for another hour.Original post: They have difficulty keeping appointments.
-
May 2023 by Ricky Postlethwait
I just had my vehicle inspected several months agoAnd it passedNow 5 months laterI have it in a different shopGetting new front brakesRotorsCalibersEnd brake linesRunning me over $2,000I've had different problems with them before
-
March 2023 by James Perry
They stayed after closing to ensure I had my vehicle ready and available for a long weekend. Great service and always friendly.
-
February 2023 by Necole
Went for a state inspection and didn't pass. Then they came at me with a bill for over $600 to pass. WTH!! I had hoped since I had done business with them in the past when they were Tread Quarters, they wouldn't just see a female and try to take advantage, but I was wrong. Two bulbs, two wipers, a nail in a tire, and a loose wheel bearing. I did some shopping around & talked to a technician I know & found out they were charging me for a top of the line wheel bearing @ $223 when Advance Auto carries it for about $169. I have a 2009, I don't need the most expensive. Plus, if I shop at Summit Racing online, I'm looking at the same part from $69 to no more than $100. Yeah!! They saw me coming!! The bulbs they said I needed were $11 ea. not including the labor. Amazon & Walmart have them for about $6. The wipers were $19.99 ea. plus labor. Again, my car is a 2009, I don't need top of the line wiper blades. I can get a pair for about $6.It's a crying shame that auto shops try to do this to customers. I had the $ to get everything done that day to pass the inspection, but I knew something was off about the whole thing. I'm glad I knew an honest technician I could turn to for help cuz these days they are few and far between at auto shops. As a female, you just don't know who you can trust. I know not to go back to Mr. Tire for anything!!!
-
February 2023 by Autumn Hanson
They were very nice and HONEST . It is true what others say , this place will charge you more than others but you get quality and fast service. I'd like to add that this is the first mechanic to take me to the back and actually SHOW me the problems then EXPLAIN them to me as well. Would recommend them for sure .
-
December 2022 by HamsterFan0149
I had just put air in my tires and the low pressure light came on. I drove in to the nearest tire place and explained that I was supposed to leave town soon. The man behind the counter said he didn't have an appointment, but that his other shop around the corner did. They saw me right away and took care of my problem. The price was very reasonable. I would go there again if I lived in Norfolk.
-
November 2022 by Jessica Dumm
Used to love this place. Reggie provided great customer service. Today I took my vehicle in for a state inspection. I had made an appointment online. When I arrived the man behind the desk started checking me in and then said “actually our state inspection person is leaving.” I reminded him that I had a confirmed appointment (text and email)- it didn’t seem to matter. He asked me if I could just bring it tomorrow. No I can’t- I left work early for my appointment TODAY and will be back at work tomorrow. He offered to call their other location and then said- “no they’re full- we’re first come first serve.” I replied that’s why I made an appointment in the first place. He seemed baffled as to why I just wouldn’t come back in the morning. No apologies- nothing. I won’t be back.
-
October 2022 by Joey MOCK
Awesome place to go to replace your tires. Great prices, friendly staff, and quick service. The manager, Reginald, even went out of his way to pick up my tires on his way to work to make sure I could get to my class on time.
-
October 2022 by Tim Scott
Reginald provided excellent scheduling, diagnostic services and unbeatable pricing for my complex problem. I am always greatly pleased to find an HONEST and efficient mechanic and that what I found at Mr Tire - I would highly recommend Mr Tire to anyone
-
October 2022 by Max Sch
I've been her for an oil change and new tires.Reginald is very honest and helpful.Will definetly come back.Highly recommend this place.
-
October 2022 by Bethany Lyric
The service is great but the time management is poor. They have the option to schedule appointments online but when I show up for an appointment I am waiting for over an hour for just a routine oil change. The scheduled appointments should be handled before the walk ins.
-
September 2022 by India White
The staff here is super helpful and friendly. I was able to get in and out at a reasonable time each visit. Also, they had the tire I was looking for at a reasonable price. Will definitely come back in the future. Thanks again!
-
September 2022 by Arian Dezelah
They may do really fantastic work... But they didn't get that far with my vehicle because of the price gouging they attempted to pull on me. Quoted me twice the price of the other guys in the area for new calipers and were suddenly very pleasant when it came to offering to do the work after having been dismissive with me and my older car before. Thanks but no thanks, guys. I'll give me money to someone who isn't circling like a condor.
