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November 2023 by Susan Fraser (SusanTattoo)
I wasn’t going to leave a review, even though my experience with changing my oil there was horrible (they didn’t even have the necessary parts, even though I had an advance appointment and knowing the type/year car that was coming in) but I’m now trying to get my tires rotated since the visit here, and they overtightened the lugs so badly that they cannot be removed without fear of breaking them. I’m now having to file to contact someone to fix this mess. Horrible all the way around and I’ll NEVER be back for sure
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November 2023 by Katherine T.
DO NOT GIVE THIS BUSINESS YOUR TIME OR MONEY. The absolute worst customer service and employees. I was told that my car would be ready in two hours and six hours later it was not ready. When I asked why the delay the employee at the desk acted annoyed by my question and just told me they were busy and went back to his phone call. My husband went a few months later to get new tires and once again waited all day after being told he was next in line. While waiting my husband witnessed one of the mechanics come out and scream that he was quitting demanding his paycheck. Shortly after that another mechanic comes out and has an argument with his family member waiting in the lobby. Don't know who the owner of this establishment is but someone is dropping the ball here. We will never go back.
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November 2023 by Leslie W.
I recently called in order to inquire about the cost of getting a tire replaced. The receptionist sounded short and agitated by my call and inquiry/quote information: "Tire size? Ok, one ninety seven.". How about saying something like, "Yes, I can help you with that information for a quote. What's the tire size, please?" I guess my business isn't desired. My family will be going elsewhere.
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November 2023 by #Girldad
I went in for a vehicle inspection and ended up getting a $1500 bill for necessary repairs on my truck! I was super distraught and the manager Elijah helped me out tremendously. His knowledge about the company and vehicles is amazing. Salute to that guy and the mechanic Tyler. Thank yall so much! Yall need raises ASAP!!
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November 2023 by Kai Jones
Don't go there for your tires at all. I noticed that they are taking valuables from people cars and they should be more professional and not rude . Elijah is very rude and unprofessional and really should be retrain on customers service. And working with customers in the future.
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October 2023 by BombGirl22
Elijah is a great manager here & I will definitely come back he gave me a great discount on my wheel alignment that I needed it & also I accidentally drop food crumbs on his carpet & he told me I will take of it he was very polite to me!!??
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September 2023 by Jimmy Shaw
I had a flat and needed a tire plugged and was the first in line at 7:30am well they were open but didn’t start work until around 8am . Fast forward an 1 1/2 later before they were finished. $25 for plugging a tire is too much. The guy at the counter was on his phone a lot. My tire pressure sensor light was on and they left all of my tire air pressure caps off. I went back and neither guy could get the reader to read my air pressure on any tire. They put the caps on my tires so I just left Saturday I went to discount tire and they were able to read the pressure on all my tires except one and diagnosed the exact problem in 15 minutes or less. I definitely don’t recommend Tire Choice on Monticello
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September 2023 by Christian Fontaine
I have been to several tire choices for manu years. Back when they were called tread quarters.This location didn't fully titghten or didn't install the lower caliper bolt and so it came out and ruined my wheel and caliper.
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September 2023 by AK
Elijah and the crew took great care of me. I’m always nervous about the cost and what’s being done because I’m a woman and my Jeep is a 2007. Thanks Elijah! Never do reviews but this crew deserves the 5 Star treatment
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September 2023 by Eric K.
Brought my Jeep in for an inspection; they claimed I had some fluid leaks and needed a brake flush. A couple weeks later, my oil was still leaking and my brake fluid was darker than mud. Do not recommend, pretty sure they actually didn't do anything.
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August 2023 by Troy Michael Williams
Efficient, professional, hardworking auto shop! Would recommend taking your car here. Performed state inspection, flat repair, and put a new headlight in. Never had any issue or concerns. Great job!
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August 2023 by the science
I got the full service oil change with full synthetic from these guys. Two weeks later, my engine in the van locks up. I wasn't informed of leaks or issues of any kind. I find out later that it was over a half dozen issues that I should have been informed about. Rest assured, that this location will definitely leave you in the pitch black wilderness when it comes to what's going wrong with your vehicle.
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August 2023 by Bonita Anthony
Made an appointment. Went to get vehicle service and service guy said they cannot see appointment system and I already have six cars ahead. No reflection of the shop or quality of techs but the Tire Choice system is awful.
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July 2023 by Lauren Galloway
Had an excellent experience at Tire Choice Auto! Professional staff, in and out quickly! Would whole heartedly recommend getting service here for all of your car needs. Thank you guys for the great work you do!
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July 2023 by Rachel H
While it was easy to take my car to get a flat fixed, the tire pressure light was still on when I was leaving, so I asked the service rep about it. He told me it would go off in 5 minutes but they were in a rush and couldn’t drive it around the block. So I drove it for 10-15 minutes and the light didn’t go off. I had to take it to a gas station to put more air in the tires and then it finally went off.Not a great sign when they rush your car out and neglect to complete the job.Gave it 2-stars because the folks were really kind but I was not pleased with the incomplete job and making more work for me.
