Tycon Medical, established in 1994 and family-owned, serves the Hampton Roads area with a focus on personalized customer service. The business specializes in custom manual and power wheelchairs, home medical equipment, CPAP therapy for sleep apnea, and other specialty products designed to improve lives, promote independence, and help patients stay in their homes. The staff at Tycon Medical are generally friendly, professional, and knowledgeable, providing attentive service and clear explanations. Customers appreciate the effort of staff members like Danielle, who takes time to answer questions and make clients feel valued, and Geoff, who is attentive and ensures wheelchairs are properly adjusted. Delivery and installation services are thorough, with staff members like Jimmy and Derek delivering equipment and explaining its use to ensure customer satisfaction. Many customers have had positive experiences with these staff members, highlighting their helpfulness and professionalism. However, there are some concerns about customer service, notably with Tracy, whose unresponsiveness and rude attitude caused frustration for some clients. Despite delays and communication issues related to wheelchair parts and delivery, the overall experience is often saved by the dedication of other team members. Customers value the local, family-owned approach and the company's commitment to finding solutions that enhance mobility and independence. Overall, Tycon Medical is recognized for its quality products and caring staff, though some improvements in communication and customer service could enhance the experience further.
Great experience. Very helpful and patient with me.
February 2026
Shannon, Ashley, Keairra offered wonderful customer service. They are professional and friendly. I received accurate fast service.
December 2025
Shannon was fantastic. Made my fitting experience quick, intuitive, and had an answer for all questions I had. Wish all medical appointments went this smoothly.
