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March 2024 by Naomi Blackwell
Cynthia was so patient and amazing. Hailey or Rikey(sorry forgot the exact name). Blue highlights in her hair) was so sweet when I came back to upgrade my purchase from the day before! And the guy working 3/23/24 help put a guard on until I could bring it back to be permanently sized?. You have a great team there!!!! Thank you!!!!Naomi P.
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March 2024 by Christopher Thacker
I visited Norfolk a couple of weeks ago and found a ring that I loved. Kelsey was my sales associate and she was absolutely amazing. She was kind, knowledgeable, professional, and an absolute joy to work with. I was not ready to make a purchase at that time, and I live 4 hours away. As I made my decision, I reached out to Kelsey.. Kelsey took my call on her day off and promptly communicated with me upon her return to work. And although over the phone purchases are not the norm, she worked with management in order for me to make my purchase. And to make things easier for me, Kelsey also arranged to have my purchase shipped to a store near me. I can’t say enough good things about Kelsey, management and the store as a whole. Thank you for making this a simple and wonderful experience.
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March 2024 by Tricia Shelton
I had a wonderful experience at Zales today. My sales representative was Cynthia. I was in need of a pair of diamond stud earrings and needed them for an event for the next day. Cynthia did an amazing job helping to select the perfect diamond earrings. She is very knowledgeable about diamonds and made me fell absolutely satisfied with my selection. Thank you Cynthia!
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March 2024 by Sami Jolley
5 star experience! Looking forward to doing business again. Cynthia is absolutely incredible and very helpful in finding the perfect piece for the perfect person!
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March 2024 by Deidtra Stewart
Riley and Cynthia were amazing they were patient and got me exactly what I wanted with no pressure. Amazing personality!! Will forever shop here
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March 2024 by Dion Kellam
Riley & Dean were amazing , customer service was outstanding! I will definitely be coming back because of them !
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March 2024 by Erin Nichols
Riley and Desi are wonderful. Kind & welcoming. Riley helped me pick the perfect engagement ring for my fiance. I’m excited and thankful. Desi sent my bracelet for repair and it came back just as beautiful. Thank you ladies!! I’ll be back for sure! XoErin
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March 2024 by Gary Watson
Kelsey and Riley were so helpful and friendly and extremely professional!! Thank you for such a great experience
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March 2024 by Angela Kee-Swearingen
Riley was amazing! She helped me find some beautiful earrings to match my style.
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March 2024 by Kevin Frater
Dean was awesome. He helped me out and got what I exactly ? needed
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March 2024 by Jennifer Merello
Thank you, Riley and Kylie for putting a smile back on my face. I was so devastated when I lost a stone. You ladies made sure it looks better than when my husband put it on me finger for the first time. ❤️ ?
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March 2024 by Briana Irby
I had Kelsey when I went & she made my entire experience super comforting & easy
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March 2024 by KaiTeena Harmon
I went into the store just to inquire about my ring being sized…I wish I was able to leave more stars because my excellent customer service started with and ended with Riley and Kelsey. These 2 were the most perfect examples of amazing customer service who went out their way to make sure I was satisfied!! They are my new jewelry store….Thank you @Zalesoutlet!! They rock!!
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March 2024 by LeDiea Payton
As I walked into Zales at the premium outlets today, I was immediately struck by the warm and inviting atmosphere. The first thing I noticed was a friendly smile from Mrs. Riley Ramirez, who greeted me with a professional demeanor. She seemed to have a wealth of knowledge about the entire store and was able to guide me through the process of my visit with ease. The customer service I received from her was nothing short of phenomenal and it was the best experience I've had in a long time. I would highly recommend this location to anyone looking for exceptional jewelry and top-notch customer service. Additionally, the store itself was immaculately clean, adding to the overall pleasant shopping experience.
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February 2024 by Neece Horton
Great customer service from Riley all the time!!!
