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April 2023 by Bobby Dobbins
Had questions and concerns about refining report. Those concerns were addressed with knowledgeable answers and regard. 100% satisfied.
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December 2022 by Neil
They have some decent prices on items. In general, a good selection. But their customer service is... subpar. We'll be going to Stuller first, SEFindings second, and MAYBE check Hoover & Strong after that, but not on anything time-critical, as they just don't DO time-critical. Slowest supplier I've used, and when you contact them to ask why things are so slow, they grumble and make it sound like actually shipping out items is doing you a favour.Seriously... if they were the only game in town, I'd understand that attitude. But they're not. It's inexcusable
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November 2022 by Jennifer P.
I have ordered mountings and metal grain for casting in the past and worked with ***** ordering an engagement ring and wedding bands for my customer! She loved them! Im in process working through a CAD project with ****** and ******* now! So far positive results! I retired from a large company and understand system road blocks and staffing! Artists are reactive and yes I fit in that mold although 37 years of engineers and management helps me stay grounded and ask questions to keep things rolling! Im currently building trust with this company and wanted to share my good review!
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November 2022 by Jennifer P.
I have ordered mountings and metal grain for casting in the past and worked with ***** ordering an engagement ring and wedding bands for my customer! She loved them! Im in process working through a CAD project with ****** and ******* now! So far positive results! I retired from a large company and understand system road blocks and staffing! Artists are reactive and yes I fit in that mold although 37 years of engineers and management helps me stay grounded and ask questions to keep things rolling! Im currently building trust with this company and wanted to share my good review!
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August 2022 by Rick Hamilton
Hoover and Strong is a refiner and produces milled fabrication alloys, findings, finished jewelry, solders and does casting and CAD CAM design and production.
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April 2022 by Jonathan Moncavage
Excellent resource for refining and diamonds.
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September 2021 by Patty S.
With the closure of Hauser and Miller Refiners, I was looking for a new source for mill products and refinery services. I prefer to work with smaller, locally owned firms whenever possible so I tried to place my mill products order with Hoover and Strong. Nearly everything I needed was out of stock and back ordered for 4-6 weeks. I opted to accept what few items that were available and back order the rest. Hoover treats the immediate shipped items and the back ordered items as separate orders- each with it's own minimum sales amount and shipping charges. I ended up getting dinged for not making the minimum sales amount on either "order" even though my requested items were out of stock. I ended up paying a total of $36.82 to ship 6 x 1foot pieces of gold (20gauge) and silver wire (14gauge) along with a dozen 2.5mm 14kt gold tube settings. In effect I was penalized financially for the company's out of stock situation and still had to wait for product. As a small producer, I order precious metals as I need them- not 4-6 weeks in advance. Sadly, this company is not the supplier for me.
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March 2021 by Minda K.
They are LAZY and don't care. LACKADAISICAL. I placed an order back on February 24 for only 3 inches of 18k red gold and 1 round bezel in platinum. They STILL HAVEN'T gotten my order done. They are using bad weather as an excuse! I have had enough of their lame excuses. I am going to United PMR and have them match up the 18k red gold and have them make what I need. This is ridiculous. How do these people stay in business! I called them 3 TIMES to just send the bezel and cancel the 18k red square wire. ALL the customer service women I spoke to, don't seem to care about my wishes. They just send an email... This company is terrible. I filed a complaint against them with the BETTER BUSINESS BUREAU. Go to United PMR or Stuller for any metals. They are much faster and they will work with you.
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January 2021 by C H
I worked for this company for nearly a year with a group of college friends. Not a single person stayed because of the complete and utter lack of humanity and respect for the employees that make the jewelry. The people who run this company do so poorly and to the detriment of their employees. Employees that are treated like criminals and upper management makes these people's lives hell.
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June 2020 by ICE MAN
I have been using this company Hoover & Strong for 20+ years now. I will Never use them again. Last year before my Xmas rush they sent me several hundred dollars worth in bad solder karat gold. They said ship it back we will refund you...after i called in twice to see about anyone else having problems with their solder.....! they finally admitted they released a bad batch and no way to tell which batch it was.... They returned the scrap gold portion of solder but kept their labor charges on it...... fast forward a few more months .... I found another bad piece of solder.... I am the 2nd generation buyer from this company/ grew up using their solder and products.... Never AGAIN BENCH JEWELERS BE AFRAID!!!!!!
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April 2020 by Carter Hester
I worked for this company for nearly a year with a group of college friends. Not a single person stayed because of the complete and utter lack of humanity and respect for the employees that make the jewelry. The people who run this company do so poorly and to the detriment of their employees. Employees that are treated like criminals and upper management makes these people's lives hell.
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January 2020 by Minda Krawitz
Good products, but EXTREMELY SLOW. It's been 8 days, and they're still working on my order for (2) 1-foot pieces of 18K Red Gold flat stock.... Terrible...
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January 2020 by Minda K
Good products, but EXTREMELY SLOW. It's been 8 days, and they're still working on my order for (2) 1-foot pieces of 18K Red Gold flat stock.... Terrible......... Read More
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September 2019 by Thierry Duguet
Good quality product, slow delivery, high shipping cost they even charge $10.00 when one pickup the order.
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September 2018 by toyodj
Nice place
