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March 2024 by tariq gulzar
I have five applications for new passport this morning at bon air post office Chesterfield. Mahogany Helped my family and the whole process was done within 30 minutes. Mahogany is very professional and fast.
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March 2024 by Larry Johnson
My experience was amazing! I had previously been stressing about not receiving my passport in time due to missing paperwork. Mahogany was the best! She calmed me down, helped me realize I had time, and helped me save some money. Thank you so much. I can’t thank you enough!
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December 2023 by TNE11
Had a appointment today at 8am, arrived at the station at 7:30am and went into the office. Only one other family was in the office and there were two postal workers and he did an outstanding job in completing the process for us. He was very patient with my order of completing the passport process for me and my family. I was also observing the other postal worker giving outstanding service to others also. I had a great experience this morning and want to truly thank the Bon Air Post Office for the outstanding service.
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December 2023 by Nick Dudley
First of all, to anyone reading this, you should know the following: Employees of the United States Postal Service are not technically federal employees. This is because the United States Postal service is an independent and self-governing agency. It operates under the executive branch and does not receive taxpayer dollars to fund its operations.That being said, this particular branch has been having staffing shortages and last Saturday we went to get a passport issued and they were closed all day, we went back twice to check at 9am and 11am. We will try again today and hope someone is there. Calling is not an option as there is a phone number but no one will answer.
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December 2023 by Terry Nazar
Mail person delivers my items late or not at all. Never receive mail before 7 pm.
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December 2023 by Ant Versace
This place is complete garbage. They lost my package and then when you go in and ask about it, they give you an attitude, like I was the one that lost it. Theres staff shortages everywhere, thats no excuse.
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August 2023 by Brandon Watson
Came for a passport. Left feeling like an inmate being booked in a max security prison. Employee was taking walk-ins before people with appointments. Claimed I was late when I arrived 15 minutes early. I could go on.
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August 2023 by Sal Wright
No mail in Mayfair Estates again today. I guess we will have to take this to the news channels.
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July 2023 by Percy Armstrong
Absolutely rude employees, I would only go here if you want to be degraded like a dog.
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May 2023 by Anon x
I don't understand these reviews because I had no issues walking into the Bon Air USPS facility to apply for a U.S. passport as a first time applicant. As long as you have everything you need to be able to submit your application, you should be fine. We waited a max of an hour at 10:30am on a Saturday and was out the door 10 minutes after our number was called. The sign did say they are open from 6am until 2pm. If you really need your passport, you'll make time to wait. The employees were very kind here. You just walk in if you don't have an appointment and grab a number. Good luck.
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April 2023 by Tanya
I wish I could give zero stars!!!!! I had an appointment for Friday afternoon. We showed up and found the passport entrance door was locked. Went around to the main post office door and was told the passport office closed early. We received NO notification that our appointment was canceled. I received a voicemail on Saturday morning from an Erica stating that we are welcome to show up on Sunday and was apologetic. We showed up at 6am on Sunday morning and waited in the cold along with a number of others (including children) for over an hour. No one showed up once again!! Mega passport center? More like micro passport center!!
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April 2023 by Mickey Pattison
I read such horrible reviews I had to come back with my positive experience. I had a 6:00 pm (Thursday in case that is helpful) appointment and arrived 15 mins early. No one else was here. The clerk took me immediately, she was helpful and professional I was in and out, inside of 15 mins. No rudeness at all. She wasn't warm and fuzzy, but that's not her job to be. She was polite and professional and that's all I needed from her. Overall good experience. Now waiting 13 to 17 weeks? That's unacceptable but it certainly isnt her fault.
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March 2023 by Aleksandra P
This review is for passport services. Do not waste your time going past 2PM. They will not take you. Agent was there as we arrived at 2:34 and would not take us because he had other appointments, however there was no one in the waiting room; completely empty. He stated he would LOOSE his job if we took us without the appointment! USPS get your things together, on your website clearly it states " The center is opened Monday, Thursday, Friday, Saturday and Sunday 6 a.m. to 9 p.m. Closed Tuesday & Wednesday." Update this so people are not driving from other side of town to be turned around and most of us are coming with small kids.
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March 2023 by Vasante Brothers
Shante at the front desk was very rude and unprofessional. No help and short staffed. I advise to not come here!!!!!
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February 2023 by Tab Lynn
Passport process is smooth and ladies are nice. Just FYI…they only do walk ins for passport applications 6am to 2pm. Several people came in after this time and were upset because apparently the website says they take walk ins until 6pm. This is not accurate. Right now due to short staffing they are taking walk ins Thursday through Monday (including Saturday and Sunday) from 6 am to 2 pm. They do take photos here but it seems the process goes faster if you already have them before you come in. Fed ex pictures seem to be cheaper than Walgreens. We came in on a Saturday at 0600 and there was only about 3 people there with us.
