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January 2024 by Kaye Hubbard
Was very easy to avoid the cold outside and pay online. It was easy to find the website & info
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April 2023 by Drew Mullins
great company I got my lights turned off by just forgetting the bill due date an soon as I payed it they was out 10mins later an turned it back on
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April 2023 by Chasity Morgan
Never answer their phone. Just prepare yourself to be placed on hold for a good 1-2 hours from the beginning
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February 2023 by Brandon
Drive thru or walk in and pay
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February 2023 by david huffman
Worst company ever
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February 2022 by Stuart Simmons
Cynthia was very rude to me
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February 2022 by Jeff Bailey
I've been on hold for 30 minutes. Terrible customer service.
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February 2022 by Jeff Hopkins
I got new service turned on today. Moving into the area. My customer service agent (Jenny) was great. Helpful and quick.
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February 2021 by Kaylyn Laws
Angie at the front desk is extremely rude. Not only does she constantly interrupt you but she makes sure you feel like a complete idiot for asking entirely relevant questions. I feel sorry for anybody else who has to deal with her.
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February 2019 by Davina Smith
The people who work at the Norton facility are extremely rude, refuse to work with you, act like they're better than everyone, and are horrible at customer service. The ODP/KU company as a whole is a horrible utility company in which I have no idea how they come up with the amounts they charge their consumers. For a small single wide trailer we pay between $200- 300 each bill and oftentimes even more. This is with me keeping the indoor electrical breakers off on all my large appliances other than my fridge and freezer! Something very strange is going on with their meters bc there's no way a small home is using this much electricity and this company is a monopoly in our rural town so the customer has no choice but to use them for their electricity!
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February 2019 by K F
The power goes off A LOT, for seemingly no reason, and it takes HOURS for them to get it back on. The past 2 nights have been spent in the dark and it has done nothing more than rained outside. They also rezoned my garage to commercial after 25 years of it being zoned private so they could double my bill.
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February 2019 by Sir GamesALot
A monopoly like any other. Unconcerned with quality because they know they are the only option for many.
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February 2016 by Junior Sullivan
UNABLE TO REACH OLD DOMINION POWER CO,BY PHONE......CALLS WILL NOT GO THROUGH 12/7/2015 All number unavailable..........
