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November 2023 by Donald Minor
My wife got a new iPhone 15 pro. We couldn’t get it to pull up any apps on her 2022 Honda CRV. She travels a lot, so she needed Google Maps to come up on her dash. We are older so she needed it to be big enough to see. Took it to the dealership they said bad cord. Chelsea was so amazing, after buying a new cord it still didn’t work. She made several trips back and forth, even an another new cord wouldn’t work. She finally got it to work. The time and effort she put into fixing my problem was absolutely incredible. I went early so there was no other customers waiting. She could have just sold me the cord, and been done with me. But she went way above her normal job requirements. This is truly the way business should be handled. Chelsea would make any company an excellent leader. Thank her so much for her help , and kindness
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October 2023 by Kimberly Mathes Moore
Heather and the staff here are awesome! They helped me so much and went above and beyond to take care of me. I recommend them without reservation. You will be taken care of and they are very thorough and I’m just grateful for them coming through for me in a pinch. Thank you Verizon in Wise ⭐️⭐️⭐️⭐️⭐️??‼️
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September 2023 by Jamie Mullins
Was assisted by the manager. While she was quick and knew her job she lacked good customer service. SHE WATCHED A FOOTBALL GAME THROUGH OUR ENTIRE TRANSACTION.
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May 2022 by Jack Flanary
Called to ask about cost of having a prepaid phone activated for my sons trip to Europe, the rep would not discuss any pricing and told me I had to come in. Poor and lazy customer service.
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April 2022 by Brycen Hall
Chris was my rep, went and purchased a blue iPhone 13 Pro Max today. Best Verizon rep i’ve been with, helpful and informative throughout the whole process. Chris, if you see this, you the man.
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April 2022 by Wate18 Wate18
Seth was very helpful l, professional and knowledgeable. It made my visit to the store enjoyable and a great experience. Thank you Seth!
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April 2022 by Miles Smith
I try to avoid dealing with these authorized retailers but sometimes a Verizon store isn't nearby. This Norton staff is nothing but professional and they do their best to accommodate any customers. Thanks again.
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April 2022 by Jerome Eldridge
Great Experience all around friendly staff. I made the switch from android to apple, Matthew was very helpful.
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February 2022 by Jason Summit
My phone had died. They worked with me to go through other procedures to switch my line to s new phone. The onsite selection was a bit limited but with the microchip shortage, that's to be expected. They had the phone model I wanted, but not on the color I wanted. They are very helpful, efficient, and friendly
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February 2022 by Joe Lendacki
Matt knows his job. He was very helpful. He solved an issue I had in seconds.
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November 2021 by Paul Sterling
Went into the store to make a pmt. The person who helped was not wearing a mask and coughing up a lung. That's why I don't trust people, I've had 3 shots and still don't. one family here has lost 4 family members and one more is down. What's it going to take people to understand why it's important to wear a mask, don't get the shot but he'll protect yourselves and others.
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November 2021 by Jessica Roberts
Seth never fails to go above and beyond to ensure the needs of his customers are met. He is welcoming, thorough, and enthusiastic. Every establishment needs an employee like him!
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October 2021 by Eric Evans
Dealing with Seth which was extremely knowledgeable. Understanding his product and honest about everything. Had a hiccup with the phone not on the sales rep but from internal part…. was able to fix it as quick as he could. Would recommend using this Verizon location. We will be back.
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October 2021 by L Leedy
Went into see what promo could be offered. It was the same as Verizon, so, since Russell Cellar was able to match I went ahead and did instore switch. Tracie & Seth were both very helpful. The process was quick and smooth ? ? all of my info, pics and apps were transferred to my new S21 ULTRA.
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October 2021 by Kendra Mawk
I have been a Verizon customer for over 10 years! Great cell service and the people at the local store, especially Seth McCoo, is the best there is! He always exceeds expectations! Have to give him props for finally switching to the apple world as well!
