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February 2025 by Heather Elmonairy
Worst experience and customer service. Very lazy employees. Lack of Strong leadership and management. Some incompetent employees that works for that particular branch that has no clue of how to handle proper customer service and keep clients banking with this bank for years since management has changed in that location It has been declining. I stopped going there and will definitely be moving all my businesses out.
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October 2024 by Jose Canton
Too long to cash a check, they are very slow
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February 2024 by Claudia Fuenzalida
Its closed
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July 2023 by Cinthya B. Calero
I just went to open an account to this branch since it’s closest to my home. The person on the window was John Sim he told me that I have to do the application on my phone that he can’t do it there for me which I new It was not true because my friend went to different location of this bank and they help her there without any problem. I tried to do the application on my phone and it told me that I need to go to the nearest branch so I’m just going to say “ bravo” you are so lazy and lame.
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January 2023 by Vinh Lu
Ahmed and the tellers are great, 95% perfect every time!!!!
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October 2022 by Noel C
Stood in line as the next person waiting for about 15-20 minutes. It’s understandable that the teller was taking their time with a client but also having some technical difficulties. Another teller came up (off break or start of shift) and continued to chat with the drive thru and front line teller asking how busy it was and if there were long lines. After waiting another 5minutes seeing a line forming the teller walked away mentioning to the other that they were fine. Poor customer service on many fronts. Even had a manager ask if I needed help and they easily passed it on and that a front line teller would help instead.
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February 2022 by Israel Alejandro Ventura
I called for a question about my card and the guy put me on hold and it hit 5PM. No one came back on the line.
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December 2021 by Israel ventura
I called for a question about my card and the guy put me on hold and it hit 5PM. No one came back on the line.
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October 2021 by Lucy Fay
If i could give this place -10 stars, i would. They just stand around. It toom them 20 min to cash my check
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November 2020 by Kevin Marshall
I've been using BB&T for decades but this branch for only 4 years. I have had nothing but good experiences. Most recently Ahmed moved my car loan from a different back to a BBT loan with a much lower rate, for free, with virtually zero participation from me. It was the easiest financial transaction of my life... well, I guess buying a snickers bar is easier, but for a significant loan it was the easiest by miles. Anyway, thanks Ahmed. Much appreciated.
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November 2020 by sam Koh
i was waiting more then 30 minutes in the bank there was no other customer in the branch except me but the 3 employees were doing noting.unbelievable that is why they have 2 star service.
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October 2020 by Austen Merrills
Came for cash as a customer, left with a popped tire. Look at the size of these potholes ? ?
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September 2019 by J. Eight
Online Banking and Support Totally Broken; unless you want to conduct banking like it's 1969 stay far away. The only viable way to manage your account and deal with customer support is driving to a branch. Branch people will tell you openly that, "they should just get rid of the online banking." Ridiculous.
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May 2019 by CHERYL BAIRD
Good through info.
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February 2019 by Jordan Willetts
Didnt even have paper to print a check. Wasted 30minutes of my life.
