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January 2024 by Jessie李
Poor service! Unprofessional! Couple of staffs are not respecting customers! I think the staff face means customer own the money!
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August 2023 by mo
Don't deal with this bank specialy this branch. Employees are not professional Don't want to work. No management to check.
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July 2023 by Dana Forrest
I’ve been a customer of Chevy Chase/Capital One Bank for over 30 years. I recently opened an account to receive funds from Fairfax County on behalf of my daughter with special needs so she can enroll in a program. I needed an account verification letter which they refused to provide. They told me to “print out a Direct Deposit form” and I told them the county won’t accept that. There was nothing else they could do unless I wanted to wait 30 days for a deposit verification letter. Unbelievable. I plan to close every one of my accounts at Capital One.
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May 2023 by A Bagherian
I wish there were an option for zero rating but unfortunately one star is the lowest option to pick. For the sake of your time, use another Capital One branch and not the Oakton/Vienna Branch. In this branch there are some associates with not enough training who simply make mistakes that would cause you extra and unfair charges. Then the burden is on you to make several phone calls and spend hours of your time to fix the issue and possibly get a refund. Capital One should provide enough training to the staff who are sitting there and taking care of international transactions. Very disappointing and unacceptable.
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May 2023 by brandon thoms
High props to Imrann. He noticed my wife was in a rush and had her in and out within 2 minutes which was a huge relief for her. Cheers for being the only full service branch in the area!
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December 2022 by Rock Creek Design Build Remodel
As a business owner, customer service, genuine customer service where you can hear and see the individual cares about their customers and loves to help, is rare.I just experienced probably one of the best examples of customer service I have seen in a long while. Hasih was amazing. He was so helpful with the customers before me, helped his team member with a costumer who had an issue, all the while keeping his composure and professionalism at top notch.I appreciate Capital One for having him as a part of their team. Very great employee to keep around and promote. To actually have him train/teach others would not be a bad idea either.Thank you!
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December 2022 by Jdkd Jdkdi
I visit the bank today around 3:20 and Hema was the person who was doing my transaction but I think she need to learn Custumer services because she was rude with me for the mistake she made.
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September 2022 by John Mcbride
My account was accessed by someone who admits he did so. There is 25,000. Dollars missing from this account. Today I was told my account was closed and capital one wished to break off any further relationship. This same individual obtained my credit card when it was issued and capital one again holds me responsible even though it is a written admission by the individual he did this
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January 2022 by Jennifer Y.
I love this capital one bank. After coming here a couple of times they know me by heart. They know exactly what I need and I'm in and out in less than 5mins. The tellers are sweet and quick .
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January 2022 by Manu L G
They were very attentive and helpful.
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April 2021 by Kimberly Price
It's very frustrating when you get to the bank 5 minutes before they close and although it's after 5pm when they wait on the vehicle in front of you, they refuse to wait on you, and don't even say, "sorry, we're not able to help you today." They just act as though you aren't there and haven't been waiting in line for 12 minutes.Normally this is a great location, with very pleasant employees, but today they failed me.
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March 2021 by Kyle Burke
Isha was great! She helped me get a credit card through the online portal to see which credit cards I qualify for without affecting my credit score. It was quick and easy and she was very efficient throughout the whole process.
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May 2020 by Angel M.
Straight up garbage, although advanced atm machines, they are incapable of deposits by check, rather unfortunate considering this is a high income level neighborhood, what a shame, so much time and this company can still not do a service properly.
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April 2020 by Ethan Nichols
Poor customer service
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March 2020 by Martha J. Pyle
They sell themselves as helpful but they haven't helped me.
