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June 2025 by Ravi Singh
When I first visited this location, I walked away disappointed—and I wasn’t alone. The experience felt frustrating from start to finish: the staff seemed overwhelmed and disengaged, wait times were excessive even during off-peak hours, and the overall workflow felt chaotic and inefficient. Compared to other UPS stores I’ve used—where service is typically fast, courteous, and well-organized—this one stood out for all the wrong reasons.
Customer service at the time felt like an afterthought. There was little sense of urgency, and communication with customers was minimal. It didn’t inspire confidence, especially if you were relying on them for time-sensitive shipping or business logistics.
That said, I believe in giving credit when it’s due. On more recent visits, I’ve seen a clear and noticeable improvement. The staff now appears better trained and more attentive, the process at the counter moves more efficiently, and the energy of the store feels more professional. It’s a much smoother experience overall.
Whatever changes they’ve made - better staffing, or simply taking customer feedback seriously - it’s working. The store is now functioning at a level I’d expect from a UPS location, and it’s reassuring to see that kind of progress.
While my initial review reflected the problems at the time, I’m pleased to update it now to acknowledge the positive direction they’ve taken.
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May 2025 by John Hrvoje
Went for fingerprints, the machine wouldn't work for me or either employee. Got told this was an ongoing issue (then why is the location still offering fingerprint services??) Got directed to another UPS that ended up being just an access point and couldn't do fingerprints either. Terrible service.
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April 2025 by d lew
How much does it cost to print one page? $4.50! If you use a USB to print anything they charge you $4 to use the computer (and we were not told of this charge) to send it to the printer. Go to Staples instead where the printers have USB slots. Rediculous!
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March 2025 by Qusai Zaher
Charged me $4.45 to print one piece of paper in black and white. Yes, a regular piece of paper
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August 2024 by Sobia Raja
I go out of my way to utilize services here. Staff is always kind and helpful. The manager Alex is great. I’ve witnessed rude customers and he is always kind. As a small business owner myself, I truly appreciate him and this specific location.
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March 2024 by Shubha Jagannathan
Excellent customer service
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March 2024 by Jen Mullins
Very friendly, helpful and fast.
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January 2024 by Susan King
Great customer service.
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December 2023 by josh Jennings
Service was amazing! Manager was knowledgeable and friendly
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October 2023 by Catherine C.
Great customer service at this location. Reliable, honest and efficient. Very impressed with their professionalism.
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September 2023 by Maps Google
good universal placing stuff
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June 2023 by Amanda Li
Nice service here. Especially Stas, who is the best employee among all of them, always helps customer warmly. Really appreciated.
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March 2023 by Rupa B. Shah
Alex is the most patient and professional person I have worked with at this store! He was so helpful, and accommodating, and willing to do what he could to make our printing project the best it could be. Thank you Alex for your help!
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February 2023 by Laura Smothers-Chu
Arnav is the best! He always goes above and beyond with his customer service when I visit this location :) Attention Management: he deserves a raise.
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October 2022 by Jennifer H
Best customer service! Friendly staff, super efficient, and polite. Got me out of the store in no time!
