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July 2023 by Hans H.
Worst experience I have had at a dealership in 20 years of purchasing a new or used car. If you need a used or new vehicle I would recommend any other dealership in Central Virginia or even Craigslist before trying Reynolds Subaru. Dishonest sales tactics and management.
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June 2023 by Josh G.
1. dealership charges over $1500 in fees ..some govt-- around $1100 admin2. dealership actually charges close to a $300 fee for listing a car through the internet3. dealership used shady marketing to sale a $2500 warranty on a new car, tried to cancel and now the dealership is holding up my tag paperwork because of cancelling the warranty. 4. by the time we were tortured by the admin nightmare at this dealer ship and the fees at closing , you will do better by paying MSRP at your local Subaru dealer . if we saved $2000 off msrp and then paid $1500 in fees.To be exact - $295 online fee/ VSI fee $699 CLosing Fee $75 title FEE title tax $500
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September 2022 by CJ T.
I went to Reynolds to get an oil change and tire rotation. Everything was fine till I looked at my car the next day and noticed a huge scrape. No, I didn't do a walk around and now I know I should have. They did not do a video walk around when I checked my car in either. Anyway, I called and explained the situation and the man said he would have someone call me. No one did, I had to reach out many times over a week before I got a callback. The manager said he looked at the video and the scrape was there when I came in. However, I did not see any video. I took his word for it even though t do not remember having this on my car. It is not something you would miss. He said he felt bad and would have his service department try and buff it out. I got one call and she said she would call back to make an appointment and, of course, almost a week later no one has called. I have called and they just keep throwing me to voicemail. Really poor customer service and I do not feel they are reputable.
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July 2021 by Daren Pilkenton
Great customer service. Although I procrastinated on getting my state inspection until the 28th and I did not have a scheduled appointment, they were able to get the job done in no time. Also very friendly and proffesional.
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June 2021 by Lori Yancey
Was put at ease when I found out my former student, Wesley Woody worked for your company. Then I was fortunate enough to meet John Ballin and I am totally sold. I asked Kyle if I could become a permanent customer. Look to hear from me when I need to have my oil changed. Thanks everyone.
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June 2021 by Kelly Drumheller
John in service was absolutely wonderful! He was very helpful. I will continue to bring my vehicle over for any type of service. Thank you for a wonderful experience!
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June 2021 by julia lovett
Customer service was fantastic. Made us feel at home and went out of their way to take care of us
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June 2021 by Jason Henry
I had a great experience with wonderful customer service especially with an employee named Lynn fry!
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April 2021 by David W.
The Buying process was okay, since it was a smaller dealership, wait time was not as long. But the aftermath was horrendous. Terrible customer service and management incompetence. I would NEVER recommend anyone to patron this store and be succumbed to the kind of prejudicial treatment we received at this dealership. My wife and I drove 3 hours out of state to buy a Subaru Crosstrek because they had the best deal that we could find in the region. At first, as every good car salesmen, they were very nice. We were able to look at the car and test drive it and was a go to buy. The salesmen then handed us over to the finance manager in which we were able to process the payment transaction. For some odd reason, they couldn't accept payment by credit or debit card but instead requested a check. We didn't have our checkbook so the finance manager instructed us to mail a cashiers check. The finance manager asked how long it would take us to mail the check. Since it was a cashiers check, the bank told us it would take up to 2 weeks to have it prepared and sent to us. So we, along with the dealership owner agreed upon 3 weeks to mail the check. We put it in writing and hit the road. There was some post-processing that we had to do on our end (I.e. state inspection, registration papers, etc). But we were working as fast as we could to finish the car buying process via mail. Oddly about 1 week after buying the car, their finance manager's admin started calling us asking about the check. I told her that we were still on schedule for the 3 week mark, as we were waiting for the cashiers check from the bank to be mailed in. She called the second week - same question, same answer. I asked her what the rush is since we haven't reached our agreed upon 3 weeks and she told me that her dealership owner is waiting. At the 2 week mark, the bank ran into some problems getting us the check and informed us that it would take longer than the 2 weeks that were expected. So I informed the dealership about the delay that was out of our control and they were not happy about it. They proceeded to then call me almost every day asking for the check in which our response was, "we're checking our mail for the check, it should be here within the week". On day 3 of these parade of calls, the owner thought it was a smart move to call me asking for the check as if our answer would suddenly change. I asked him why the parade of phone calls, and he said that he "can't trust that we will pay since we were not local and that we're from the city". As a black man, I was immediately offended by this prejudice implying that locals or people he "viewed" were trustworthy - but we were not for "whatever reason". I found this to be inaccurate considering that we had been quick in our responses and "crossing all our Ts and dotting our i's" in the whole buying process. I mean they have been calling us every week and every day. To no avail, our answer remained the same - waiting on the bank. They kept calling and our answer remained the same. It was borderline harassment. This went on for about 2 more weeks. They even had the bank send them an affidavit to verify the cause of delay. As soon as we got the check, we immediately sent it to them and the calls stopped. However, that wasn't the end. We were still waiting for them to process our license plate tags. So they kept mailing us temp tags every month until the official plates came in. They warned us that because of COVID, the MVA is backed up, so it should be about 3 months. At the 4 month mark, no tags, so I called the dealership about the status and they told me that they needed to resubmit our paperwork because of some clerical error on their end. That meant we had to redo our state inspection. At this point, I had put $200 front tints on the car in which I had to rip off because the state inspection won't pass with them. I asked the dealership to reimburse me for the inspection and the tints since this was their fault an
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March 2021 by Kathy Krug
Great Service. Love the family atmosphere. We drove down from NoVA because we found a car we liked at Reynolds GM Subaru. We were in and out, driving our newly purchased automobile home in less than 1 hour and 15 minutes! Worth the trip. Thanks Reynolds staff!
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February 2021 by Jacklyn Dutter
Doug ,Logan, as well as everyone we associated with at the dealership was very kind, courteous, and helpful! We are very thankful we were able to experience the purchase of our Brand new 2020 Traverse with Reynolds of Orange, VA. Doug and Logan were quick to answer any questions we had with a credible response and background of knowledge, due to years of experience. What we liked the most was how they were more into helping us save as much money as possible, rather then how much money they could off of us. This dealership is like no other when it comes to customer service and satisfaction. They are top notch!! We went to this dealership specifically for a car they had on their lot. After the test drive and meeting with Doug, we were set and knew we had to leave with this car. The guys were so helpful in finding the best rates and deals possible, as well as saving us money with offers that we were unaware existed. We would highly recommend anyone in need of buying a car, go visit these guys, I guarantee you'll be happy you did.
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February 2021 by Brittany Southard
Our experience was beyond great. Randy worked us through every concern and question that we had, made sure that the car we wanted was a good fit & explained every inch of the car to us. Lynn did a great job making sure we knew every small detail, explained the financial side of things fully & made sure we didn’t leave the dealership without the warranty & “extras” that we needed. Everyone who we came in contact with at Reynolds was so very welcoming, and went above and beyond to make sure we were comfortable & felt at home.
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January 2021 by David Cuff
My dad bought a car here and had nothing but good things to say. We also bought a car here today and we also have nothing but good things to say. Our salesman Brad E. Promised me on the phone that he would change my mind when it came to purchasing a car at a dealership because I had nothing nice to say about experiences I've had in the past at other dealerships. Thank you sir.
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September 2020 by Robert N.
Reynolds really is a gem of a small town family dealership, like they used to be. You can feel the tradition here because they've been around since 1938 so it's 100% authentic. If you could bottle up this experience, dealerships in bigger markets would desperately want to sprinkle this magic all over their showrooms and service departments, but that's impossible. I'm nostalgic because I even bought my first car here as a teenager off the used car lot. Even though it was a VW it's what I could afford at the time! If you live in the Orange area the smartest thing to do is buy a GMC, Chevy, Buick, Cadillac or Subaru. Since you'll get to so conveniently get expert service or do warranty work on it locally without having to drive over 20 miles to surrounding areas for other brands. But even with other makes you can trust their service and body shop or putting tires on your sports car or getting inspections done, it's all painless, friendly and you can trust the techs, the service advisors, the shop manager, the young lady that reminds you of an appointment the next day, the sales team, the family owners who actively work there everyday. Everyone here you can be assured they care about you the customer and your car, suv or truck. Any issues that do rarely arise they will go to unexpected lengths to make it right and you driving away happy in the end. In a small town you're not just another anonymous profit generator or sale. You're part of a community where exceptional businesses that have figured out what it takes to stay successful for over 80 years take pride in their personal customer service provided at a very high standard. Good reputation is everything in a place where everyone knows everybody and Reynolds has a great one in spades.
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July 2020 by Ashley H.
I bought a car from Reynolds a year ago. A car that was not what I wanted but they convinced me it was a better option than the cross trek that I was interested in, a 2015 outback that after all the protection that they said I needed to add costed me $30,000. I want to get rid of it but at this point they have told me the car isn't worth more than $11,000 after a year of owning it so a $19000 loss from driving the car for 1 year. I learned my lesson about going to a dealership and trusting that they would help me and believing the whole Reynolds family speech that they gave me. A very expensive lesson to learn but I guess they knew a naive 24 year old female when they saw it.
