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October 2023 by Wayne Blevins
I'm talking care of an older Vietnam vet now and his Subaru needed work to pass inspection. Josh in service heard his story and did everything in his power to help Jim with any discount possible. I'm extremely impressed with Reynolds and their crew. Bravo!!
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October 2023 by Sean Peterson
Simply stated - Logan, Chris, Tony, and Tracy are awesome! I purchased 2 cars in 2 weeks this month and others in the past - top notch customer service that goes beyond the sale. Reynolds is one of the only dealerships of any BRAND we trust to do business with and will continue as long as that team is in place. A dealership must go beyond the product and just selling a car; its about building a life long relationship, and they do it!
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October 2023 by Homer Caldwell
I brought my corvette in for oil change and filter and while I was waiting, the owner came in,Mr. Reynolds, and we started talking and talked about the old times and the muscle cars. I was about 4 months older than he was but we knew what was , back then!!! Then the service manager came in and they found some things to be done but I didn’t mind cause I wanted my vette right. I enjoyed speaking with the owner!!
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September 2023 by Brian Clark
Thank you Reynolds Chevrolet for taking care of my Corvette and successfully completing a simple repair that many larger dealers in my area said either couldn't be done or didn't have time for. How refreshing to have a positive dealership service experience!
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September 2023 by Maxreverse
Excellent customer service. I was able to schedule an appointment over the phone within 24 hrs. Ron was great with keeping me informed with updates on my service. The entire staff was friendly.
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September 2023 by sabrina A
I cannot emphasize enough how professional, efficient, helpful, and kind the entire team at Reynolds was! We were blown away by the level of customer service, and felt totally comfortable during the entire sales process. Tommy, our sales rep was amazing! And finance and tech folks were just awesome. Thank you Reynolds Suburu!!
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August 2023 by Joanne Fenimore
If I could give Reynolds Subaru's service department 10 stars, I would. I was 5 hours from home this weekend when, all of a sudden, all of my 2016 Forester's warning lights beeped and blinked unremittingly at me. This happened at 5:00 PM on a *Friday* and I was traveling alone. I Googled the nearest Subaru dealer and gave Reynolds a call. Nick in sales answered my call and his calming and reassuring tone helped to put me in a "less freaked-out" frame of mind. He said he would write a note to the service department letting them know to expect me at 8:00 Saturday morning.When I pulled into the service garage the next morning, Emily was already expecting me. Between Emily and service manager Danny, they made me feel like I as a customer, as well as my car's problem, truly MATTERED. Emily was so positive and accommodating. Danny investigated the issue himself since their master technicians were off that Saturday. It turned out that they had the part to fix my car in stock, and they fit me in that Monday for the repair without blinking an eye. (They even offered me a loaner or a shuttle service so I wouldn't have to wait around.) My car was fixed ahead of schedule AND the final cost was less than originally estimated.When I was essentially stranded alone in a different state, hours away from home with no way to get back until my car was diagnosed and repaired, Nick, Danny, and Emily went above and beyond to help me, make me feel safe, and take care of the problem quickly and thoroughly. I am so grateful for their kindness and utmost professionalism. If you're considering using Reynolds, don't hesitate; they're GREAT!
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August 2023 by Matthew Forst
I’ve both bought a car from and sold a car to Reynolds. They were one of the few dealers not to gouge during crazy car market during the pandemic and made everything easy. Everyone I’ve met at the dealership is helpful and genuine. They’re a business, but they value relationships and care about their customers. This is true all the way from the sales folks to people like Tracey in the finance department. Thank you, Team Reynolds!
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August 2023 by Jody Calkins
We are very happy with our experience at Reynolds. John was courteous and knowledgeable, and the work to install a new AC compressor on my 2014 Chevy Spark was completed right away. Even better, we were sent away with a car that now has a working AC unit!
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July 2023 by edgar santiago
I bought a 2021 Honda accord in July. This was my first time buying from any dealership. I was nervous going in but as soon I got there I was taken back by the level of professionalism my salesman Tom had. Took a test drive and we made a deal. They got me in and out quickly. I would definitely recommend this dealer to anyone and if I ever need another vehicle I’d stop by here first.
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July 2023 by David Corell
All of the staff are very knowledgeable and kept me updated about future needs and completed service on my Colorado within the time quoted. I’ve been dealing with Reynolds for several years and I have always gotten excellent service
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July 2023 by Tae Kim
Chas, the saleswoman, she is really friendly and has knowledge of systems and cars.It was perfect shopping for my sierra 1500.The price also reasonable.Thanks guys
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July 2023 by Bonni Wattigney Mace
The folks at Reynolds were amazing! We were shopping from out of state and hit loads of traffic on our way in. Shannon, Tom, and Lynn were kind enough to stay late to accommodate us. They were willing to help us get the deal we needed and walked us through every step with patience (even way past dinner time and close). Tom was honest and helpful. He sent a full YouTube video to walk through every minor imperfection of the car we were interested in before we even showed up. They are not pushy salesmen and willing to help you find what works. Anytime you’re searching for a car, stop here to see what they have for you! Thank you team!
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July 2023 by Alex Mays
HIGHLY recommend this dealership!!!! I have never had such a great experience from a dealership! I bought my 18' WRX from them and when I went through the process they treated me with genuine care, and I really felt part of the family! Even when the car had a small intake issue after purchase they did their all just to make sure everything was sorted and fixed correctly.If you are ever in the market for a vehicle I highly recommend working with them even if it is a bit out of the way, as it was for me, its still worth actually being treated right by amazing sales people, techs, and finance teams.
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July 2023 by Hans H.
Worst experience I have had at a dealership in 20 years of purchasing a new or used car. If you need a used or new vehicle I would recommend any other dealership in Central Virginia or even Craigslist before trying Reynolds Subaru. Dishonest sales tactics and management.