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August 2023 by Kamryn Conner
Fat boy working the counter doesn’t know what he’s talking about and just lie to get you to leave forget this place and all the lazy people working in it
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June 2023 by MiCKi O'Hearn
So grateful for the excellent customer service from Jeremy and Kat! They worked through some complex challenges to make sure I got my lost phone replaced. THANK YOU SOOOOO MUCH!
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May 2023 by Luwana Scott
Very surprised by how the manager (Justin of 500 N Madison Rd Ste 561, Orange, VA 22960) didn't properly communicate my billing concerns. Justin communicated multiple times that my bill would appear higher than expected, but to ignore it and pay a specific amount that he quoted to me.My contract details were clearly not "truthfully" explained (setup date 3/25/2023), and left me as the customer feeling disappointed and deceived. Justin basically acted as though I didn't exist after multiple visits and several attempts to get a proper working device- 3rd Samsung A14 phone.I personally wouldn't recommend this particular location to do business with! Other than this experience with the manager, the other customer service associates are polite individuals.*On a positive note, I appreciate Anthony, Jeremy, and Christina's assistance yesterday! I also appreciate Darien assisting on previous visits as well!
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February 2023 by Mountain Review
Treated shamefully. Do not go here
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August 2022 by James Cullen
Wow. Sorry to bother you. I called to check to see if they carried a specific phone still, got a NOPE, and immediately hung up on. I couldn’t even say thank you. Unreal. Sorry to interrupt your busy day with a buying question.
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July 2022 by Kyle Sprouse
I called yesterday to ask a question about a phone the lady was very rude and hung up on me. Very disrespectful
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December 2021 by Toni S
Very knowledgeable reps, had no idea they had free watches for wife and I. Love my t mobile
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December 2019 by Yehoshua Thompson
Every time I've gone in the store with my girlfriend to help her with her Sprint account the employees have tried to sell us every item in the store. Not only this, but most of the employees seem unknowledgeable of phones in general. I had to explain to one employee that not all Android's have the same software. It's called a skin, different companies have different skins on top of Android. With all of that said, I finally found one that seemed more interested in helping than making a couple bucks. Christian Clore was super helpful, fairly knowledgeable and not pushy. I would definitely recommend asking for Christian if you can. Overall I'd rate this location 3/5 based on previous experiences with the employees, however Christian provided 5 star service. Hope this helps.
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April 2019 by chris wills
Corey and his crew at the orange va store are the most polite and helpful group of people EXCELLENT customer service and will help you fill you are completely!! Satisfied thanks guys
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February 2019 by Holly Fisher
I would like to say Andre Frye went above and beyond with his customer service for Sprint! Andrea helped my mother get a new phone and even offered to drive it to her in Front Royal, VA after he got off work. After meeting her he also helped her get to know the phone and get logged in. If you need anything request Andre Frye, at the Touchtel Sprint Store 500 N Madison in Orange VA, 22960. The best Customer Service!!!!
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January 2019 by Dj Sims
AWESOME STORE AND EXCELLENT CUSTOMER SERVICE. If you ever have any problems with your Sprint service Andrew is the guy to see. He was VERY FRIENDLY and professional. He knew what he was talking about and got me the Note 9 and I LOVE it. I have never been to a Sprint Store and felt so welcomed and treated so well. I'm from Culpeper and would much rather drive the extra 20 minutes just to see him. I can definitely tell he loves what he does and he does a fantastic job. I was having a terrible day but going into the store really brightened it up more than you could ever imagine. Thanks Andrew..!😊ðŸ˜
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January 2019 by Kirsten Akers
Andre helped me get the best deals possible today. I originally came in to open two lines, walked out with 3 new phones, a 49 inch tv on the way, a gift card on the way, and 300 bucks coming to my bank account just for opening 3 lines. He was super helpful and made the whole process less painful.
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November 2018 by Amber Jenkins
The manager and the employees are very friendly and helpful, and do all they can to help the customers out. They do everything from fixing service problems to switching your plan over. The location is very convenient and their hours are perfect for anyone’s schedule. I 100% recommend them to everyone !!!!
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October 2018 by kristen wood
The best phone service/store in the area!!
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October 2018 by Kayla Wood
This is the best sprint store I have ever been to! The customer service is fantastic , everyone is so nice there . I pick up sprint service everywhere I go as well ! The assistant manager , Emma helped me there so much! She's great . Will continue to go there and use sprint as my carrier :)
