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March 2025 by Tom Derrickson
Super easy to rent storage unit online. Security gate and great security lights for evenings or early morning. Super clean and easy to navigate to your storage unit.
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March 2025 by Ginger Maye
I've been a customer for a number of years now. In the beginning it was great, I could get in contact with them whenever I had a question. Not now. Every phone number I find for them runs me through some type of sales pitch for insurance or a free gift card or something I'm not interested in as I'm trying to get ahold of someone in the office to find out why my invoice is $20 higher than I was expecting it to be for next month, as I already was aware that I had an additional $18 on it from this months rent increase that I wasn't made aware of prior to the beginning of the month. I receive my invoices every month but as I'm sure, most people do, I haven't always checked them as I never received notifications of a price increase. Now, I'm doing my due diligence and I'm going to be checking each one when it comes in. The phone number on the invoice, on the website, and even when I do a web search DO NOT get a number that works to get you in contact with this company.
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July 2024 by William Caldwell
After several tries, a representative called us back. We appreciate their quick response.
We rented a larger unit.
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January 2024 by Jeremy Johnson
Convenient and easy but prices have gotten really high.
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May 2023 by KC Killebrew
This is not Mr. Burns storage facility anymore. There is no one on the property EVER. You can't get anyone on the phone and when you do they're in another state. Their new name 'LocalStorage' is hilarious because they absolutely aren't local. Everyone is leaving for the new units on 600.
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April 2023 by Kathy C.
The storage units are not the problem honestly. I just hate having to deal with people no where near me if I have a problem or question. I've got to call an 800 number and PRAY that they will get my message to the storage unit management. I've had it take days for a call back and that's just not good customer service. I've never seen anyone at the office at the storage unit facility. A nearby business told us that they would, at times, see someone there but not often. The only number that's offered on the exterior of their office building is the 800 number to someone in tembucktoo. So never any immediate help with anything. I just REALLY don't care for this form of set up and customer support. When I was trying to actually secure a storage unit I called the number to find a unit but was hung up on twice and learned later that I was given two different units at 2 different facilities. I had to drive around to find out which facility was the RIGHT facility!!! However, there wasn't anyone at either facility to go to with my questions. It was SO DARN FRUSTRATING!!! I just don't know where good customer service went!!!
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January 2023 by Bee Traveling
Great if people were on site in the office... nope
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December 2022 by ALM
Were you happy here with the local self-storage of Fluvanna? Because they had availability, they had both environmentally controlled and then just regular storage areas, store regular ones, or more affordable. The reason I rated this four instead of five is because it's pretty hard to get the information about the terms of the lease. It turns out that they're very understandable and reasonable, but when you check it online, it sounds like you're signing away your life to the devil. So recommend good place. Not great. Others are a little more affordable, but this had availability
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November 2022 by Lauren C
I've had no issues during the several months I've had some belongings in storage.
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November 2022 by Roger S.
One of the strong points of the previous ownership/management was strong on-site presence. The new, mega owners have reversed this policy and the results are strongly contributory against renting. Calls for assistance/information are disregarded or slow in response. If not on automatic payment (no cash accepted) computerized billing is a nightmare.Although when I was still able to catch the local manager on site he told me the company kept no card information on file. I was therefore surprised when a subsequent partial payment was completed to the full amount without my authorization. Night security lighting has gone for extended times without attention to outages. If you have an expectation of reasonable responsive service I would recommend against Local Storage. Bigger isn't always better.
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October 2022 by Stephanie Baker Alibakhshi
No gate. Open to public. REALLY difficult to get ahold of office staff.
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July 2022 by Lauren Cianchini
I've had no issues during the several months I've had some belongings in storage.
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May 2021 by Patricia Pastore
Nice people
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April 2021 by Casey Oakley
My family has used fluvanna self storage several time and has never encountered any issues with them! The rates are competitive and the people who work there are very kind! I would highly suggest this company for any of your moving / storage needs
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April 2021 by Florence Harper
The people who run it are professional, and courteous. The unit was immaculate, and checkout couldn't have been easier!
