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April 2024 by John Harris
My go to place to find what I need
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March 2024 by B “B B” B
I have always loved Thacker Ace on Crater Rd. So naturally when I was ready to purchase a home defense weapon I went to where I knew I would get the help I needed, friendly faces, helpful staff, and advice... even though the prices are higher. Shawn is the young man that works the weapons counter. He was very nice, all smiles, attentive to my needs, UNTIL after I purchased the weapon he tells me he have no ammo for the 380, but gave me a site to order online that were double the price of what Thacker sells, plus that company claimed to always be out of ammo as well.So I go back to Shawn ask if he could help me out getting the ammo I needed, sure he says, since you bought your weapon here I will call you when they come in, It's been a year, Come on now!!! and when I would visit the store for other things I would always check with him and he always would say the same thing and take my number for the 5th time.....NOW I know you never intended to get me the ammo and when I go into the store he would turn his head and walk away, just disappear. Didn't want to handle it like this..but what's a gal to do???Update: I am happy to say this whole ugly issue has been corrected beautifully.Thackers is holding up the excellent customer service we are accustomed to,And I appreciate it and everyone for making it right.
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November 2023 by Scott Hanes
Finishing this up... keep getting interrupted. Great staff,always friendly. I tend to buy odd stuff for my wood working and if they don't have it then they can usually get it. Not like the big box stores, this is like stepping back into the '50s when people were more personable.
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October 2023 by Steve Dillon (MtLifeIsBetter)
New to the area so I stopped by to see what Ace Hardware stocked. Very clean and organized plus convenient. All the staff were knowledgeable. Glad the store is close in proximity to the area so I don't have to travel to Colonial Heights or Chester to shop. Will back in when I need to fix something.
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September 2023 by Lashonda Chambers
They have the most friendly and helpful staff ever!
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August 2023 by Lonnie Lee
The staff were very friendly and helpful.
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July 2023 by Edward Bartruff
Need a screen repaired. They were the only business that offered this type of service. Life saver.
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June 2023 by Central Virginia Real Estate
It’s Friday afternoon. I have a new listing in a hot Real Estate Market. I need keys made fast for the lockboxes. Ace is my place, for FAST & friendly service. In & out, helpful & friendly faces, every time!
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June 2023 by Anna Barlow
It’s Friday afternoon. I have a new listing in a hot Real Estate Market. I need keys made fast for the lockboxes. Ace is my place, for FAST & friendly service. In & out, helpful & friendly faces, every time!
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June 2023 by SparkyD315
These guys rock. The staff is always super helpful. They have all your basic household needs. They also have a nice selection of firearms and accessories.
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June 2023 by Merv Bogle
Well placed and well organized ace hardware . The staff are very friendly and helpful.
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June 2023 by Renea Saunders
Was disappointed was looking for something was told this place had it. Drove 40 minutes for nothing.
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May 2023 by Anna M Barlow, Realtor
It’s Friday afternoon. I have a new listing in a hot Real Estate Market. I need keys made fast for the lockboxes. Ace is my place, for FAST & friendly service. In & out, helpful & friendly faces, every time!
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May 2023 by Bryan Piner
Very friendly professional plenty of help to find what you need reasonably priced will return and recommend to others
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April 2023 by Southern Belle95
Absolutely the most friendliest and helpful Ace hardware I've ever stepped into! I've been from social circle Ace in Covington Georgia to potters Ace in Cookeville Tennessee, and thacker Ace hardware in Petersburg Virginia hands down is my favorites hardware ? Yahweh bless you and yours!?
