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July 2023 by Stephen Kelley
Love company ? always smile willing answer any questions ..never had nothing negative to say about them.
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September 2022 by Maria Evans
Nice people. Usually only 1 teller. No drive through. Consistently has long wait time.
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August 2022 by Shawanda Wilson
I’m sick of this location. I keep having multiple problems with the teller so I find myself having to go 15mins out my way to a different location to fix my problems because the teller will lie and say they can’t do something. They are never open during regular hours or they will close early. Shut this location down please I get new workers that actually want to work.
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January 2022 by Melissa Elza
If I could give negative stars I would. I went in with a simple request of getting a copy of a cashier's check, they told me to sit down so they could help other customers and then ignored me for an hour. Never again even acknowledged that I was sitting there, so I left as there was no sign they intended to help or acknowledge me. Now i'm sitting on hold for 30 mins with B of A main line. If you want to waste your time, bank here!
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June 2021 by Charles Roberson
I would like some clarification concerning branch to branch mask requirements. The Colonial Heights branch only recommends them and yet the Petersburg branch still requires them to enter the building. Paul Ward (your Vice President and Market Leader) states that all branches only recommend and your sign stating that they are required is incorrect according to company-wide policy for our area. Please clarify. Thanks.
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June 2021 by Damaze Zoomer
I had an issue with one of my accounts at Bankofamerica so I called the branch in Petersburg VA. Anthony answered the call and was very courteous . He patiently listened to my issue. He suggested I come in and ask for him. When I got there and met him he was very friendly, very professional and extremely efficient. It didn’t take him long to discover the source of my issues and promptly determined how to resolve them. He also went beyond by assisting me with updating my accounts. Anthony deserves to be recognized for his professionalism, his knowledge and effectiveness in customer satisfaction.
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June 2021 by Harrison Savage
This branch is excellent !The staff and branch manager were very professional while helping me open a account .And I look forward to bringing them more business.
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May 2021 by Mia Pyfrom
I am not a current BOA customer; however, I came in to cash a BOA check that was written to me. The tellers, especially Anthony, were very courteous and quick. I felt like my time was valued; and he even offered me the option of opening my own account with your branch. I declined that day, but I am definitely considering it in the future.
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May 2021 by Lesleigh Lee
Every time I come into the bank I am amazed at how great their customer service is no matter the time of day or how busy they maybe. However, I normally don't post reviews but Anthony Mingo has gone above and beyond on several occasions. That's why I am writing this post today. He is always so patient, professional and knowledgeable. In these days and times it is nice to know that some companies are still taking customer service seriously.
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May 2021 by LifeWithOlivia
The people here are so nice! Everyone had mask on, and it was nice and clean! A lady with short hair, light skin and probably about 5'4 helped me. She was so nice and helped me right away! I would definitely would recommend this bank, one of the nicest banks I have been to.
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May 2021 by Kolin Demps
Anthony Mingo is the best associate there! He helped me get me banking needs in a timely fashion. I appreciate customer service like his. it makes me want to continue to bank with Bank of America
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May 2021 by Cheri Lee
I was assisted by the best person Mr Anthony Mingo. I made my request and it was handled with cate and efficiency. I felt my time was valued and will definitely return to the branch. I’m proud to bank with Bank of America.
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May 2021 by Ila Cartwright
The branch manager has ALWAYS been wonderful to work with. She works diligently to help me solve any problems or issues. I have followed her to each location she works at because of her commitment to her customers.
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May 2021 by Dominique Jenkins
Mr. Mingo was very helpful when I had some issue on my account. Very professional would definitely recommend 10 out of 10.
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March 2021 by Lakiesha Thorpe
This is the worst bank ever I was told my funds will be available on one date now the date has changed and no one from customer services can help I will be going to Petersburg branch where I have a receipt showing the date my funds will be available just horrible service
