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February 2024 by Diana S
This visit they were pretty quick getting us in and checking out my fur baby. It's rather ridiculous that after all this time only 1 person is allowed in and must wear a mask at all times. While walking out of the exam room I saw the front desk women didn't have theirs on.
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January 2024 by Amber Temple
I took my dog to our usual vet Crater Rd Veterinary Hospital because she was due for her yearly checkup and shots. They literally did not examine her at all and gave her two shots and sent us on our way. No temperature, no going over heartworm or fecal results, no looking at her teeth, ears (which she has a chronically bad ear), eyes, trimming of nails, NOTHING. It was crazy. Just quickly rushed me out to pay the bill. When I told the front desk that our other dog had recently passed away so they would know I didn’t even get an “I’m sorry to hear that”. They just updated the file. This practice has changed and used to be a good place but I am positive you should never take an ill animal here. He at the very least seems extremely negligent.
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January 2024 by L C
I would have given 5 stars but can't find app to use. Service is excellent! Staff friendly.
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January 2024 by Daniel Perez
It's the perfect place for your pets..
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January 2024 by Lizbeth Allesam
Dr Phelps and his team are compassionate, kind, reasonable and quick. Since it was after the holidays many clinics including my own were backed up. This team was able to see me within the hour and it was evident the doctor and assistants truly loved the animals they care for by the way they handled my Charlie and me. Thank you so much! This was something I prayed hard to not be too serious because I have been at my threshold regarding heartache. Thank you for the relief and taking care of my fur baby. I will be switching to your clinic. Charlie seems to feel better already.
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December 2023 by chichie Larosa
They are the worst! At first they were good on time, good customer service. By the third service things changed, I don’t know if they changed staff or what. My dog went for a grooming service they cancelled the day of. Ok so I rescheduled they did half the work and sent her home a mess with promise of finishing it up the next day. On top of that, they canceled again cause the groomer had an emergency. They didn’t even call to tell me that, I happened to call to make sure they were gonna see her. Two whole weeks we had to wait.Now I have been waiting a whole hour past my dogs appointment time for a health certificate to fly in two days and they are talking about they have an emergency come back later. The worst!!! I don’t recommend!!!
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December 2023 by Teresa Marshall
Thank you to Crater Road Veterinary Hospital staff an Veterinarian. You all made this first visit for my cat Puddin by far his best ever.I was very comfortable leaving Puddin after talking with the Vet an felt he was in good hands.Puddin is comfortable, happy an living a great life.Thank you so much.Teresa an Puddin
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November 2023 by Kayla Walker
Cannot say enough amazing things about Dr. Phelps and his staff. They go above and beyond for their clients. They are the best and will have me and my 5 crazies as their clients for life! Thank you for treating us with such great compassion and taking such great care my babies.- Prima, Yuri, Gul’Dan, Fasa, MJ ❤️
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October 2023 by Ellie Leonetti
Fantastic vet!! I have been loyal to our current vet for years- but they are quite the drive. When some health issues in my kitten arose I called some local vets and Crater Road was happy to take him. We are working together to treat out kitten and it feels so good to be heard by a vet!! I am a first time cat owner but have had other animals, and the team here is amazing and actually listens to us- letting me know if I'm being an overprotective cat mom or if its a valid concern. Our treatment with them has been amazing
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October 2023 by Dark Wolfe
I appreciated the personal approach of the staff and the doctor. They gave me the option of being with my girl which I appreciate so I was able to be a part of all her interactions with staff and the Dr. The doctor was very personal and treated my dog like a friend and not just a patient. That meant a lot to both of us. I would recommend this veterinarian to others.
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October 2023 by Linda Maddra
Always fast efficient and care for my pet is excellent. They do not try to talk you into unnecessary treatments for your pet. They just keep them healthy and happy.
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September 2023 by Rae
The veterinarian here is amazing! And so is there staff. My lab mix with showing symptoms a couple weeks ago where he was losing for around one of his eyes and on the top of his nose. I was able to get an appointment the next day and left with medicine to treat him and vitamins to help him. Highly recommend.
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September 2023 by Gareth Matthews
They have been consistent with fair procing, and not failed to help my dog but the system they've been using since COVID is rather absurd. Very long waits outside in the car, and recently they started letting one person in with a mask. That sounds like a reasonable precaution on paper, but the reality is that you have to pay a dollar for a mask for the privilege of being in the room alone with your dog to keep him calm. I only got within 6 foot of another human for a few very brief moments. Seeing my father in the emergency room just a few weeks ago in Roanoke I wasn't asked to wear a mask once. I don't think there's any real thought behind that policy anymore.
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August 2023 by Peachy Clean RVA
I have taken my very large older dog here twice and they have been great. The staff is very nice and the doctor is just as kind. I felt very nervous bringing my old boy in and their approach definitely eased my nerves. It's really appreciated.
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June 2023 by Toya
Very friendly and helpful staff, and the vet is nice and makes sure you know everything you need to make sure your fur baby is good.
