CVS

Most Recent Comments

• June 2024 by Colette C
  Simone asked me if I wanted the 18 ct or the 24 ct of Mucinex-D. To decide this, I wanted to know the dosage so I could gauge how long one package would last. She glanced at the package and said to take it every 12 hours thus giving me the impression that the 18 ct would last 9 days. I even stood there at checkout and said "Oh, that will last me 9 days then". The dosage is to take 2 tablets every 12 hours. So the 18 ct will only last 4 1/2 days. She just wanted to check me out and get rid of me as soon as possible. She could not muster enough attention to detail or respect for me to give me accurate information. I do not appreciate being given wrong information at the CVS Pharmacy.
• June 2024 by Valerie Walker
  I transferred my mother’s prescriptions from another CVS pharmacy because the staff was always overwhelmed with numerous prescriptions and long wait times. The CVS on Crater Road has an excellent staff that is always professional and efficient!
• May 2024 by James Ramsey
  Stopped in to pick up wife’s prescription. The Staff was very helpful and courteous. I was in and out in 10 minutes.
• May 2024 by Laisha Bowen
  This letter aims to address two significant issues: the refusal to accept a merchandise return due to receipt issues, and the conduct of the representative I interacted with, which I perceived as racially insensitive.
  
  Upon attempting to return a product purchased at your store, I encountered a problem with the receipt. The in-store printer malfunctioned, producing a blank slip instead of a printed receipt. Understanding the importance of proof of purchase, I presented an email confirmation of the transaction, assuming it would suffice for the return process. Despite this, the representative refused to process my return, insisting on a physical receipt, which was impossible due to the technical failure.
  
  The situation was further exacerbated by the representative’s demeanor and approach. The interaction felt dismissive and unfairly prejudiced, leading me to believe that racial biases influenced the representative’s decision-making process. Specific comments and non-verbal cues conveyed a sense of unwarranted suspicion and disregard for my genuine issue, which not only impeded a standard transaction but also left me feeling marginalized and disrespected.
  
  This experience was not only inconvenient but also deeply unsettling, as it challenges the trust and respect I expect in customer-retailer interactions. The inability to resolve a simple transaction due to a technical glitch, compounded by a perceived discriminatory attitude, is alarming and unacceptable.
  
  I request a thorough investigation into this matter, including a review of in-store practices concerning receipt handling and customer interactions, particularly around issues of racial sensitivity. I expect my return to be processed based on the digital proof of purchase I provided and seek an apology for the distress caused by this encounter. Additionally, I recommend that staff at this location receive further training in customer service and racial sensitivity to prevent such incidents in the future.
  
  Thank you for taking the time to address this serious matter. I trust that CVS values its customers’ satisfaction and dignity and will take appropriate steps to rectify this situation and ensure it does not recur.
• April 2024 by Patrice Flowers
  A awesome place to shop. They had a dove body wash that I could not find anywhere else near me. So I am grateful of that. A little pricey but it’s okay!
• February 2024 by Madelyn Maddox
  Called to ask if they had a prescription in stock because it was out of stock at my pharmacy and was told they weren’t allowed to give out that information. When I asked why or what I needed to do to get it transferred, the pharmacy technician hung up on me.Beyond unprofessional, I don’t know why anyone would go to this pharmacy when the Walgreens on Crater Road is SO much better. CVS is a nightmare.
• February 2024 by Kara Peebles
  Came to pickup medication my doctor sent to this pharmacy. We picked up meds for two other people at the window when mine were asked for. The woman said it was all in the bag, never mentioned they didn't actually have anything for me..drove off and realized mine were missing. Came back to the store, husband went inside to ask for my medicine. The old short, short haired woman said they didnt have anything for me. He said ok and as he was walking away she nastily said "you have to make sure you actually have medicine here before you come in here". She's always nasty when we've come. So if a doctor tells you it's send to a pharmacy how are you supposed to verify the medicine is there (or not) without coming to the pharmacy?! Careless patient care to not even communicate the medicine wasn't in the system..a neuro med..one that can't be stopped suddenly. People like this shouldn't be working in any allied health but more importantly they need to be careful how they speak people..the coworker sarcastically yelled "thank you!!" At my husband as he walked away after she said that. Talking to people like that these days is a risky choice for the wrong encounter. This place needs to be shut down or held accountable. If you are the cause of a patients injury, illness or harm you should be dealt with as such.
• February 2024 by True King
  They will not answer the phone they are rude for no reason. I went to get knee brace and a lady cut me off before I could ask for help to tell me they don’t do money order. They are too quick to say no and dismiss the customers. They don’t want to help. Today I picked up my prescriptions and two orders were not filled. They didn’t tell me so I called and I’m just going to drive back up there to get them. I feel so sad for the elders of this community who can get just up and go. This pharmacy is harsh.
  
  Edit: I’ve been to the pharmacy 3 times now for prescription that my doctor filled 3 days ago . They told me each time come back in 40 minutes. Im switching pharmacies I hope you do to.
• February 2024 by Jody Barrett
  I was in and out in less than 15 minutes with also adding a prescription card upon arrival. I have never in my life left this place in under an hour to two hours. ?
• January 2024 by baby kyanna
  Very slow waited a whole hour first one there last one to leave .
• January 2024 by Panty Shot
  It's has taken the pharmacy over 24 hours to fill a prescription for a single antibiotic. It was called in yesterday, I came in after a couple hours thinking it would surely be filled by then but wasn't. I waited until the following evening and tried again and was told it was still not filled and they needed 20 more minutes. I'm now sitting outside waiting on it more than 24 hours after the prescription was called in. CVS is ridiculous garbage, have your prescriptions called into any other pharmacy, I will from now on.
• October 2023 by Michael Sheffield
  Staff and pharmacy is good. People need to understand the pharmacy does 100s of prescriptions a day and just because yours isn't ready when you want you're rude for what? I think they are great and put up with unappreciative people day in and day out. Most work 6 days to help get your meds ready so show some appreciation for being there trying.
• August 2023 by Ashley Picchi
  I wish it were possible for negative stars.... this pharmacy is hands down the most pathetic one I've been to in my entire life. Not sure why they even have a phone number because they don't answer it. Rude AF to customers and have zero customer service skills whatsoever
• August 2023 by Kay VanPelt
  I absolutely don't understand how this pharmacy is still in business. Everyone needs to go somewhere else so they don't have no other choice but to shut down Incompitant as hell!
• August 2023 by Manda Johnson
  The worst pharmacy in the word